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Moments of Truth. By Jackie Basa March 31, 2007. The Mission of the Club.

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moments of truth

Moments of Truth


Jackie Basa

March 31, 2007

the mission of the club
The Mission of the Club

The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth.

the reasons members leave
The Reasons Members Leave
  • 1% Die
  • 3% Move away
  • 9% Move on to other products because of someone’s recommendation
  • 9% Find a cheaper product elsewhere
  • 10% Chronically dissatisfied
  • 68% People are indifferent to their needs
moments of truth4
Moments of Truth

A Moment of Truth is an episode when a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a Club’s quality and service.

toastmasters moments of truth
Toastmasters’ Moments of Truth
  • First impressions
  • Membership orientation
  • Fellowship, variety and communication
  • Program planning and meeting organization
  • Membership strength
  • Achievement recognition
first impressions
First Impressions
  • Guests greeted warmly and introduced
  • Guest book and name tags
  • Professionally arranged meeting room
  • Arrangements meet speakers’ needs
  • Guests invited to address the club
  • Guest invited to join
member orientation
Member Orientation
  • Formal induction – presentation of pin
  • Assignment of Mentor
  • Education programs and recognition
  • Learning needs assessed
  • Speaking roles assigned
  • Involvement in all aspects of club activities
fellowship variety and communication
Fellowship Variety and Communication
  • Guests greeted warmly and made welcome
  • Enjoyable educational meetings planned
  • Regularly scheduled social events
  • Members participate in area, district and international events
  • Inter-club events
  • Club newsletter
program planning and meeting organization
Program Planning and Meeting Organization
  • Program and agenda publicized in advance
  • Members know program responsibilities and are prepared to carry out assignments
  • Speeches given from Manuals
  • Meetings begin and end on time
  • Creative table topics and activities
  • Positive and helpful evaluations
membership strength
Membership Strength
  • 20 or more members
  • Current members retained
  • Promotion of Club in the community
  • Club programs varied and exciting
  • Toastmasters that sponsor new members are recognized
  • Regular membership building programs
achievement recognition
Achievement Recognition
  • Award applications immediately submitted to WHQ
  • Progress chart displayed and maintained
  • Member achievements formally recognized
  • Club, District and International leaders recognized
  • Club and member achievements publicized
  • DCP used for planning and recognition