anzuiag conference 2002 business continuity management n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
ANZUIAG CONFERENCE 2002 Business Continuity Management PowerPoint Presentation
Download Presentation
ANZUIAG CONFERENCE 2002 Business Continuity Management

Loading in 2 Seconds...

play fullscreen
1 / 28

ANZUIAG CONFERENCE 2002 Business Continuity Management - PowerPoint PPT Presentation


  • 121 Views
  • Uploaded on

ANZUIAG CONFERENCE 2002 Business Continuity Management. Colin Maslen, MBCI. Characteristics of today’s world. Complexity Coupling Scope and size Speed Visibility. ‘For the first time, human-caused crises can now rival natural diasters in scope and magnitude’ (Mitroff, 2001). Examples ….

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'ANZUIAG CONFERENCE 2002 Business Continuity Management' - levana


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
characteristics of today s world
Characteristics of today’s world
  • Complexity
  • Coupling
  • Scope and size
  • Speed
  • Visibility
slide3
‘For the first time, human-caused crises can now rival natural diasters in scope and magnitude’ (Mitroff, 2001)
examples
Examples …
  • Challenger Explosion
  • AT&T Network Breakdown
  • Exxon Valdez
  • Lockerbie
  • Union Carbide and Bhopal
  • Piper Alpha
  • Barings
  • Enron
  • September 11
slide6

‘Never before had the ability of business to recover been played out in the full glare of the worldwide media’ (Honour, 2002)

business continuity the ny world trade centre cont d
Business Continuity & the NY World Trade Centre (cont’d)
  • Deutsche Bank successfully switched operating system to back-up facility
  • Lehman Brothers used mirrored site in New Jersey - able to trade equities when New York Stock Exchange reopened on September 17
business continuity the ny world trade centre
Business Continuity & the NY World Trade Centre
  • Comdisco had history of 421 DRP invocations before 11 Sept, then 74 invocations in 48 hours
  • IBM emergency operations centre already on full alert for a tropical storm in Gulf of Mexico
crises disasters some australian examples
Crises/Disasters: Some Australian Examples
  • Hoddle Street massacre
  • Victorian power crisis
  • Longford gas plant explosion
  • Mobil jet fuel contamination
  • Product tampering in the pharmaceutical industry
  • Bankstown Civic Centre fire
  • Knox City Council fire
  • Auckland CBD power crisis
  • Childers backpacker hotel fire
risk management components
Risk management - components

Risk Control

(Proactive - minimises

risk exposure and reduces likelihood, e.g. Security)

Risk Transfer

(Insurance & Contracts -

Manages Cost of Risk)

Business Continuity &

Contingency Planning

(Reactive - Minimises impact

or consequences)

business continuity management
Business Continuity Management
  • Business Continuity
  • Planning:
  • to maintain continuity of
  • critical processes &
  • functions, e.g.:
  • customer service
  • administration
  • billing

IT (Disaster) Recovery Planning:

Recovery of critical systems and applications

Crisis Management:

Organisation & ability to

manage any crisis or disaster

in context bcm bcp and drp

business

continuity

management

overall approach to business continuity

business

continuity

plans

address continuity of processes

IT disaster

recovery

plan

one specific type of plan

In context - BCM, BCP and DRP
crisis management the organisational capacity to manage a crisis or disaster through to recovery
Crisis management … the organisational capacity to manage a ‘crisis’ or ‘disaster’ through to recovery
getting started
Getting Started
  • BCM Team
  • Incident/Crisis Management Organisation
  • BCM Project/Program
  • Risk identification, assessment & treatment
  • Identify key business processes
  • Business Impact Analysis
  • Division/Faculty BCPs
the risk management process as nzs 4360 99

Establish context

Consultation and Communication

Monitor and Review

Identify risks

A

S

S

E

S

S

M

E

N

T

A

S

S

E

S

S

M

E

N

T

Analyse risks

Evaluate and

prioritise risks

Treat risks

The Risk Management Process (AS/NZS 4360:99)
identifying prioritizing key business processes
Identifying / Prioritizing Key Business Processes
  • Vital: Not easily transferred or replaced; low tolerance, high cost of interruption; data may be permanently damaged/lost
  • Important: Can be partially transferred for limited period; moderate tolerance; potentially high cost of interruption
  • Deferrable: Can be interrupted for extended period; minor inconvenience
critical business processes examples
Critical Business Processes: Examples
  • Student administration: enrolments, fees, student records, examinations, graduations; accommodation
  • Faculties: Budgeting; programming the academic year; resource allocation
  • Finance: payroll; accounts; tax
  • Human resources: HR records, remuneration; superannuation, worker’s compensation
  • On-line teaching
business impact analysis bia
Business Impact Analysis (BIA)
  • Examines dependency of Vital & Important processes on Key Resources
  • Determines Maximum Tolerable Outage(MTO); i.e. the restoration timeframe, for each resource
bcp components
BCP Components
  • Objectives, scope, possible scenarios
  • Organisation, responsibilities & communications
  • Incident impact assessment, escalation & plan invocation
  • Procedures & checklists for phases:
    • Respond
    • Restore: Vital & Important Processes
    • Recover
  • Emergency contact lists
  • Document control & maintenance
planning considerations
Planning considerations
  • Emergency Services’ priorities
  • Staff
  • Communications: primary & back-up
  • Public relations
  • Continuity of Customer Service
  • Information Technology & Services
  • Salvage & restoration of documents (e.g. licences), records and artifacts
the big picture

Incident

Is it an IT

‘disaster’?

Is it a

‘crisis’?

Resume

business

as usual

Incident

reporting &

escalation

Resume

normal IT

operations

Business

as usual

No

No

Yes

Yes

Invoke DRP: Convene

DMT to coordinate

Convene

CCT

BCPs

DRP

Implement

BCPs for

Business

processes

Manage

Salvage

& Repair

Manage HR

&

PR Issues

Restore Hardware

& Communications

Process

restoration &

data catch-up

Applications

& Data Recovery

Off-site

back-up

Business resumption

& Cost recovery

The big picture ...
incident crisis management
Incident/Crisis Management
  • Respond
  • Identify, report & assess Incident/Crisis
  • Emergency procedures
  • Escalate  activate CMT
  • Isolate/contain damage
  • Restore
  • Stabilise - CMT coordinate company wide response
  • Damage control
  • Short term restoration of operations & customer service
  • Work-arounds & BCPs
  • Manage indirect consequences, e.g. media coverage
  • Recover
  • Assess impact (cost)
  • Repair damage
  • Recover image & market share
  • Cost recovery, e.g. insurance
bcm the essential ingredients
BCM - The Essential Ingredients
  • Commitment
  • Organisation
  • Communication
  • Testing & training
  • Plan maintenance & review
sources of information
Sources of Information
  • Business Continuity Institute
  • BCI’s Business Guide to Continuity Management
  • ANAO’s Best Practice Guide: Business Continuity Management - Keeping the wheels in motion
  • Standards Australia: OB/7 Working Group Draft Business Continuity Management Guideline
bombing at hebrew university
Bombing at Hebrew University
  • 31 July 2002
  • Bomb planted in university cafeteria
  • Killed 7 and wounded more than 80