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“Netiquette”. Author: Charles Curley Presenter: Michelle Koch. Overview. Sending Email Virus Warnings and Auto-Response Messages Courtesy Replying to Emails HTML Email Emailing Pictures Line Strength and Font Lists and Newsgroups Conclusion. Sending Email.

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netiquette

“Netiquette”

Author: Charles Curley

Presenter: Michelle Koch

overview
Overview
  • Sending Email
  • Virus Warnings and Auto-Response Messages
  • Courtesy
  • Replying to Emails
  • HTML Email
  • Emailing Pictures
  • Line Strength and Font
  • Lists and Newsgroups
  • Conclusion
sending email
Sending Email
  • Use BCC rather than CC when emailing a number of people.
  • Do not give out peoples email addresses without their permission.
    • This reduces spam and prevents virus spreads.
  • Affix a digital signature to your emails and encrypt it.
    • This authenticates the message.
virus warnings and auto response messages
Virus Warnings and Auto-Response Messages
  • Do not propagate email “virus warnings”
    • Instead, research the warnings at reputable sites such as F-Secure and Symantec.
      • www.F-SecureUSA.com
      • www.Norton.com
  • Use a “vacation” program that does not respond to list traffic.
    • Ex. “I am on vacation; if this is an emergency, please contact John Doe.”
courtesy
Courtesy
  • Keep your e-mails short and sweet. (50 KBs)
    • Not everyone has broadband.
    • Some people access their email via mobile phone and pay by the minute.
    • Some people have metered access.
    • Some people have slow access.
  • Check your grammar, spelling, and punctuation.
replying to email
Replying to Email
  • Set your mail reader to include and quote the original text.
  • Reply below the material to which you are responding.
    • Allows reader to glance at the original text before reading your response.
  • Break up the original paragraphs so the reply is less confusing.
html email
HTML Email
  • It wastes space.
  • Not everyone has a mail carrier that handles HTML gracefully.
  • Replies to HTML emails may make the original text unreadable.
  • Spammers use HTML emails as Trojan horses.
    • An innocent-appearing URL in HTML may redirect to a phishing web site. A scam by which an email user is deceived into revealing personal or confidential information which the scammer can use illicitly.
emailing pictures
Emailing Pictures
  • When sending graphics, use one of the following:
    • JPEG (.jpg or .jpeg)
    • PNG (.png)
    • GIF (.gif)
  • Use compression.
line strength and font
Line Strength and Font
  • Set your line strength to 72 characters.
    • Longer line strengths may cause problems.
    • Too short a line strength may mangle other people’s emails.
  • Use mono spaced font like courier.
lists and newsgroups
Lists and Newsgroups
  • Stay on topic. The more traffic a list generates the more:
    • You will annoy people.
    • People will respond, usually negatively, further burdening the readers.
  • Check Frequently Asked Questions (FAQ’s).
  • Save important information when joining a list.
  • Pick your subject carefully.
  • Don’t use CAPITAL letters.
conclusion
Conclusion
  • Be mindful of recipient’s privacy/access.
  • Keep emails short, sweet, and grammatically correct.
  • Do not send HTML emails.
  • Use JPEG for pictures and compress.
  • Stay on topic when posting to lists and newsgroups.
  • Questions