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Rocky Mountain CMG Spring? ‘09 Forum

Active Context Tracking™ technology enabling business transaction management in a distributed environment. Rocky Mountain CMG Spring? ‘09 Forum. Agenda. Business context is sorely needed Introducing business context with ACT OpTier CoreFirst examples. Business context is sorely needed.

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Rocky Mountain CMG Spring? ‘09 Forum

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  1. Active Context Tracking™ technology enabling business transaction management in a distributed environment Rocky Mountain CMG Spring? ‘09 Forum

  2. Agenda • Business context is sorely needed • Introducing business context with ACT • OpTier CoreFirst examples

  3. Business context is sorely needed

  4. Lack of business context IT symptoms • Problem isolation and resolution is ineffective • Support struggling to recreate problems • Problems “disappear” and “pop-up” without any notice • “All hands” calls and constant firefighting • Outages • In spite of widespread monitoring • Recovery times are difficult to manage with no visibility • Application rollouts effects are hard to predict • Capacity planning • Still don’t directly map business transactions to resources • Can’t predict the impact of specific systems scale issues • Shared service potential is hindered

  5. Define a “Business Transaction”… • Business transactions are All tasks or services that an application provides to users or other applications (e.g., account balance query, stock trade, inventory update, risk compliance report, …) • Business transactions have • A unique business context (Who What When Where) • A unique technical profilecomposed of • Transaction flow topology across a set of IT components (e.g., Java beans, Web services, SQL queries) that execute on multiple tiers to jointly deliver the service • Performance metrics • Resource metrics 5

  6. Business Transaction Management Business Transaction Management Application Management Systems Management End-user business transactions Increasing, varied demand Cross-tier transaction flow SOA/ESB integration Applications Consolidation,virtualization IT Infrastructure 6 6 6

  7. Introducing business context with ACT

  8. Agent Agent Agent Agent DTE DTE DTE DTE Active Context Tracking™Providing business context and visibility by actively gluing business and IT Transaction topology map Management Server & Web GUI Transaction profiles collected User request DB Server App Server (.Net/J2EE) MSG Bus App Server Observed Tier Web Server DTE = Dynamic Tier Extension

  9. OpTier CoreFirst examples

  10. Business transaction mapping • Automatic discovery of business transactions • Key metrics include: • Users, transaction types, transaction rates, performance and resources consumed • Examples here show service visibility with BTM

  11. Infrastructure resource mapping • Automatic discovery of the service topology for transactions • Monitor resources consumed by each transaction at each tier • Report IT metrics with real business context • Example shows automatic topology capture and resource consumption graph for business transactions

  12. Dynamic linking and E2E management • Each transaction is dynamically linked and monitored in real time • End to end flow and metrics are visible down to the single transaction instance • Examples here show transaction visibility on the type and instance levels

  13. Thank you OpTier homepage: http://www.optier.com

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