Chapter Nine. Making Decisions. Chapter Nine Outline. Models of Decision Making The Rational Model Simon’s Normative Model Dynamics of Decision Making Contingecny Model of Decision Making Improving Decision Making General Decision-Making Styles Escalation of Commitment Creativity.
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Group Decision Making
The Rational Model of Decision Making
Availability Heuristic:A decision maker’s tendency to base decisions on information that is readily available in memory.
Representativeness Heuristic:The tendency to assess the likelihood of an event occurring based on one’s impressions about similar occurrences.
Satisficing:Choosing a solution that meets a minimum standard of acceptance
Characteristics of Decision Task:The decision problem* Unfamiliarity* Ambiguity* Complexity*InstabilityThe decision environment*Irreversibility* Significance
*Accountability* Time and/or money constraints
Characteristics of Decision Maker* Knowledge * Ability
* Motivation* Risk Propensity
* Decision Making Style
A Contingency Model for Selecting a Solution
Strategies toselect a solution
* Aided analytic* Unaided-analytic* Nonanalytic
Tolerance for Ambiguity
Tasks and TechnicalConcerns
People and SocialConcerns
Decision Making Styles
Hands on Exercise
What is Your Decision Making Style?
Skills and Best Practices: Recommendations to Reduce Escalation of Commitment
Stages Underlying the Creative Process
Advantages and Disadvantages of Group-Aided Decision Making
1. Greater pool of knowledge 1. Social pressure
2. Different perspectives 2. Minority domination
3. Greater comprehension 3. Logrolling
4. Increased acceptance 4. Goal displacement
5. Training ground 5. “Groupthink”