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Travel webinar Crown Commercial Service 22 January 2019

Travel webinar Crown Commercial Service 22 January 2019. Capita Travel and Events PSTVS Framework January 2019 Presented by: Siobhan Ferguson Head of Customer Development – Public Sector Gillian Robson Business Development Manager - Public Sector. Housekeeping.

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Travel webinar Crown Commercial Service 22 January 2019

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  1. Travel webinarCrown Commercial Service22 January 2019

  2. Capita Travel and Events PSTVS Framework January 2019Presented by:Siobhan FergusonHead of Customer Development – Public Sector Gillian Robson Business Development Manager - Public Sector

  3. Housekeeping General housekeeping rules for attending this webinar • Please keep yourself on mute to avoid background noise for everyone • Those that have dialled in and can’t see the screen, please have a copy of the slides in front of you • There will be time for questions at the end of the presentation • Please type your questions - it will help to manage & ensure we have record of all the questions asked. It will also help as we may need to pick up with you offline if your question is specific to you. Please type your name and your organisation to help us.

  4. Introductions • Who are Capita • Framework Solutions Overview • New Technology • Portal overview • Duty of Care • Account Management • Considerations/Next Steps Agenda

  5. About us

  6. Our journey We’ve set ourselves on a journey to reimagine the service of travel, meetings and events. 1972 Specialist accommodation provider Expotel Group Ltd founded 1973 Specialistaccommodation and travel Lonsdale Travel was founded 1984 No1 UK Hotel Booking Agency, BSI founded 1989 SpecialistVenues Event Management was founded. 2005 Capita plc acquires travel management company Lonsdale Travel. 2007 • Capita plc acquires rail technology specialist Evolvi, and Harry Weeks. • Lonsdale Travel rebrands as Capita Business Travel.

  7. 2010 • Expotel Group Ltd acquires specialist conference and event management services agency – Venues Event Management. • Capita plc acquires hotel, meetings and events specialists BSI. 2012 Capita plc acquires Expotel Group Ltd which subsidiaries including Venue Event Management,. 2014 All companies become one brand to form Capita Travel and Events. 2017 Capita plc acquires specialist meetings agency, NYS Corporate Ltd. 2018 Capita Travel and Events partners with GlobalStar Travel Management. =

  8. Specialist teams Premium services Specialist air fare teams Consulting services Strategic account management Dedicated customer service team Crisis management Lone traveller Commission Collection team RFP team

  9. What makes us different? Unrivalled scale Assess the impact of travel on cost, connectivity and satisfaction Core offering available to all customers regardless of size Meetings at the heart of travel Developed over 40 years Ecosystem of suppliers across the full spectrum of travel, meetings and events provision for the UK market Growth model brings together best-in-class strategic acquisitions

  10. We make it happen… We’re connected to over 260 of the world’s airlines We provide multi-regional capabilities all over the world We provide over 4,000 complimentary teas and coffees for our travellers each year We refunded 105,000 uncollected rail tickets in 2017 In 2017, we helped our travellers to find and relocate their lost luggage within 24hours We arranged for 8,000 delegate lunches to be served in 45 minutes

  11. 6016 - Our service delivery Core Supporting Policy Management Hotels and Groups Management Information Portal Flights Total travel management UK & International Rail Strategic Account Management VAT reclaim CCS team Profile Ancillary services Service optimisation

  12. Our influence Buying leverage • Size and scale • Valuable partnerships • £570m buying leverage Experts • Specialist acquisitions Benefits • Negotiated rates • Value-added benefits • 2,000 bedrooms on allocation, each day = +

  13. Technology

  14. Innovative technology Technology is only useful, if it works for you. And, we design our technology around your needs. • Committed to driving high online adoption to increase cost savings and smarter booking • Our iris platform is a suite of technology products that enables you to create a technology package that works for your organisation. • Customisable online portal provides centralised platform for your travel bookers, arrangers and travellers • Intuitive online booking platforms, powered by leading technologies • Smart travel itinerary tool – mobile application • Intelligent communication module provides educational messages to drive behavioural change and smarter buying/travelling.

  15. Our technology overview

  16. Online booking tool Provides a personalised experience to support your employees with their meeting and travel arrangements.

  17. Duty of care

  18. Intelligent traveller tracking ControlTraveller tracking puts you in control; search and produce reports as you want them Duty of care Know exactly where your travellers are in case of emergencies VisibilityOf your travellers and where they’re staying

  19. Features At a glance : Traveller focused Direct Traveller messagingFlight journey monitoringAutomated communicationConfigurable worldwide alerts Journey Monitor • Find out whose trips are delayed or cancelled • See how this will impact their onward travel arrangements • Send targeted messages to the travellers email address or mobile phone. Who’s where? • Find out where in the world your travellers are • See which travellers are in trouble hot spots • Locate an individual traveller • Send individual messages to the travellers email address or mobile phone. Who’s flying? • Need to know who is flying and to where during the next fourteen days? Locate your travellers by; • Airport / Country / Name Locate an individual • Find specific travellers by email address or booking reference • Plot their route on a map • Send a direct message to the travellers email or mobile phone. Email alerts • Register to receive emails when a travellers trip may be disrupted. • Cancelled flights / missed connections

  20. On trip: Travel notifications Place your screenshot here Travel notification Travel incident Travel advisory UK and Mainland Europe – Adverse weather conditions United Kingdom – Great Western Railway engineering works Security incident – London Underground Real-time notifications highlight any potential situations that may affect your organisation’s travel arrangements. There has been a security incident on a London Underground train at Parsons Green Station. Security officials and emergency services are at the scene. As a result, the London Underground District line is currently suspended between Earls Court and Wimbledon. Updates on current service status can be found on the Transport for London website. Travellers are advised to avoid the area affected and monitor local media for the latest updates. If your travel plans may be affected by this, please contact you Capita Travel and Events team. Travel Communications Team Capita Travel and Events Heavy snow showers are expected over the UK and Europe in the coming days. Some UK train services have already been altered, further delays and cancellations to rail and air services are to be anticipated. We advise travellers to check the service status of their rail operator or flight before travel. If your travel plans are likely to be affected by this or you would like any further assistance with your forthcoming travel, please contact your Capita Travel and Events representative. Travel Communications Team Capita Travel and Events Network Rail have announced dates for their engineering works to take place throughout the year on Great Western Railway between Reading and Newbury. For dates and more information please visit Great Western Railway. If your travel plans are likely to be affected by this or you would like further assistance with your forthcoming travel, please contact your Capita Travel and Events representative. Travel Communications Team Capita Travel and Events

  21. Account Management, Implementation and Management Information

  22. Strategic Account Management Savings initiatives Objectives Account Manager Strategic meetings management Business plan and reviews • Global strategy: • Visibility • Control • Savings Travel policy review and programme benchmarking System policy control

  23. Week 1 Week 4 Week 8 Week 12 Risk averse transition Contract awarded Live Pilot testing Data gathering Data reporting, agreed, invoicing process review, develop and test Sign off Post implementation review Communications, Profiles, training, access Policy development, system design, build and test Finalise SLA’s, Ops handover Scoping meeting, service and process configuration, plan finalised Policy development, system design, build and test Stakeholder engagement, training / roadshows and user guides

  24. Thank you very much for your timeFor further information or an online demo please contact: Siobhan Ferguson - 07785 972 015 Gillian Robson – 07753 221 725 siobhan.ferguson@capita.co.uk gillian.Robson@capita.co.uk capitatravelevents.co.uk

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