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The NIPEC Annual Conference on October 9, 2013, at the Linen Suite, Mossley Mill, focused on the intersection of innovation and information literacy in healthcare. Dr. Susan Hamer explored how new technologies and collaborative practices can enhance patient care while respecting generational experiences. The event emphasized innovative approaches, including digital competencies, telehealth, and the impact of platforms like Big White Wall in mental health services. Key discussions included improving care accessibility, reducing costs, and empowering patients through information navigation skills.
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Innovation + Commitment = Transformation NIPEC Annual Conference Linen Suite, Mossley Mill 9th October 2013
Innovation and Information Literacy Dr Susan Hamer Susan.hamer@nihr.ac.uk
Innovation opportunity landscape • Safer practice through sharing • Emergence of technology especially mobile • Value and respecting generational experiences and differences • Respecting partnership relationships with patients • The need for transparency • The possibilities – big data • Knowledge working • Using networks
Innovation : “the introduction of a new product or a new way of delivering services” The challenge: “How to innovate to reduce costs and improve the quality and accessibility of care” Christensen 2009
Types of Innovation Disruptive Innovation Incremental Innovation Radical Innovation
Digital Competence – who cares? • NMC • Employers • Educators • Practitioners
Information navigation skills • Where information is • How to know what is good • How to help patients understand • Supporting patients to increase confidence and competence in understanding • Using multi-media channels • Keeping up to date
Professional identity • Professional presence online • Knowing your purpose and what you want to be • Selecting the right tools • Applying professional responsibilities in digital spaces • Confidence to be authentic • Understanding boundaries • Networks and how they work
New ways of being present • Telecare • Telehealth • Email • Social media • Asynchronous
Big White Wall Big White Wall • bigwhitewall.com is a digital mental health and wellbeing service that has been designated a High Impact Innovation by the National Health Service. It places people at the centre of their own care and delivers personalised pathways to recovery through a range of safe therapeutic services from the comfort of patients’ own homes. • To view a short two-minute film about www.bigwhitewall.com click here. • BWW services a number of markets including healthcare, military, employers and education. • BWW has contracts that cover 22% of the UK population aged 16 and over. • BWW outcomes and cost effectiveness - headlines • • 95% of members feel better as a result and 73% share an issue for the first time • • 80% of members self-manage their psychological issues through BWW • • Two thirds of members would not normally have sought help for mental health issues • • 70% recovery rate from BWW LiveTherapy service – UK national target is 50% • • 67% adherence rate for GPs issuing BWW prescriptions • • BWW saves £37,000 per 100 members for its mental health services
