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Exploring Community Portals: Insights and Future Directions for E-Community Development

This workshop by Steve Musgrave, part of the Institutional Web Management series held on June 12, 2003, delves into the intricacies of community portals. It addresses their attributes, business drivers, and sustainability while raising critical questions about why communities go online, what they provide, and who the content creators are. Through comprehensive surveys of local authorities and IT managers, the findings highlight gaps in service integration and content development, calling for innovative tools and strategies for effective e-community engagement.

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Exploring Community Portals: Insights and Future Directions for E-Community Development

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  1. Institutional Web Management Workshop 2003Supporting Our Users Steve Musgrave 12th June, 2003

  2. Institutional Web Management WorkshopCommunity Portals Steve Musgrave 12th June, 2003

  3. A False Dawn over the Field of Dreams

  4. A False Dawn over the Field of Dreams “If you Build it they will Come”

  5. Three Intertwined Strands • Telematics • Information Engineering • Social Science When computer networks link people as well as machines they become social networks (Garton et al 1997)

  6. False Dawn over the Field of Dreams • Analyses the attributes of community portals • Considers the business drivers • Questions the sustainability of such portals • Suggests a likely direction that portal evolution may take.

  7. Why, What and Who questions • Why are communities on-line? • What are Community Portals providing? • What are the distinguishing features? • Who are the content providers?

  8. Research Questions • What are the elements, characteristics and emergent properties that constitute an effective portal for e-community development? • What Telematic technologies and systems are best suited to ‘portal’ delivery?

  9. Research Survey …..to gain an understanding of the: • Drivers • Benefits, • Political arguments • Technology applications

  10. Survey Questionnaires • 467 Local Authorities in UK • 180 forms to IT Managers and e-Envoys • 234 to Chief Exec’s fao Regeneration Off’s • 53 to Portal project managers.

  11. (467 Local Authorities) sent received IT Managers and e-Envoys 180 25 Chief Execs/Regen Off’s 234 128 Portal project managers 53 16 Follow-up calls 20 n/a Number of completed questionnaires

  12. SOCITM Survey

  13. SOCITM Categories • Promotional • Content • Content Plus • Transactional

  14. SOCITM Top 10 Sites • Camden, Hertfordshire CC, Tameside MBC, Westminster City • Birmingham City, Maidstone BC, Stroud DC, Sunderland City, Wrexham CBC, Wandsworth

  15. SOCITM Survey Results 0% have no website (down from 1%) 20% are Promotional sites (down by 14%) 49% are Content sites (up by 7%) 29% are Content Plus sites (up by 7%) 2% are Transactional sites (up by 1%) Transactional Promotional Content Plus Content

  16. What is being looked for in a Community Portal site? • ….tools to enable content development at sub-regional micro-community level……need more than just a template. • In particular there is a need for a content authoring toolkit, and integration into back-office services.

  17. Survey Findings • Gaps in provision • disparate nature • need for authoring tools • lack of integration of services • constraints on broadband communication infrastructure

  18. Community Portals • from fragmentation • to integration • a hybrid future

  19. Integration • JCA (J2EE Connector Architecture) • UDDI (Universal Description, Discover and Integration) • Web Services • WSDL (Web Services Description Language) • SOAP (Simple Object Access Protocol) • SRW (Search/Retrieve Web Service)

  20. Overcoming lack of Integration • Middleware • Middleware • Middleware

  21. DfES Website • School Common Transfer Files

  22. www.planning-portal.gov.uk

  23. +Money • middleware • middleware • middleware • money

  24. Culture not just islands of technology – more like foreign lands, - and with culture and language barriers ‘The Online Government Store’

  25. Technical Survey • Doug Schuler - Wired for Change …..availability of on-line services is only half of the equation of making the technology accessible and affordable. Access to the hardware needed to connect to on-line services is the other half and Community Computer Centres were established to fill a societal need. Installing computer terminals in all branches of the Seattle public library system provided access. Schuler: 1996

  26. Telecommunication Infrastructure • PSTN, ISDN, SDSL • Fibre services - no speculative dig! • Satellite services for rural communities

  27. DiTV for Public Service Access

  28. UK Online Interactive

  29. Information/Content • Structured content • search interfaces to locate relevant resources • toolkits for local generation of content

  30. Business Process Change

  31. Clicks and Links

  32. www.clicksandlinks.co.uk

  33. www.eastserve.com

  34. www.cybermoor.org

  35. www.connect.org.uk

  36. www.knowsley.gov.uk

  37. DiTV with Telewest

  38. Seamless UK

  39. www.enrichUK.net

  40. Information/Content provision content providers shared services m2m interfaces broker and aggregators infrastructure fusion portals presentation

  41. Butler Group Portal Model

  42. EIP / Corporate Portal / Grid Enterprise Information Portals (EIP) The Grid - e-Science Community Portals

  43. Enterprise Information Portals • Plumtree • Hummingbird • SAP Portals

  44. Linear stages ? 1. Basic site 2. E-Publishing 3. Interactive 4. Transactional 5. Holistic e-Gov Interactive E-publishing Basic site Holistic e-gov’t Transactional 1 2 3 4 5 Account Mang’t

  45. Reflection

  46. A tale of two Portals • BlackburnWorld • www.blackburnworld.org.uk • Blackburn East On-line • www.beonline.org.uk

  47. blackburnworld.com

  48. www.beonline.org.uk

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