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Training and Supporting Faculty Users. Jarl Jonas, Senior Consultant Constance Cerniglia, Senior Consultant, Blackboard Training Blackboard Inc. April 14, 2005. About the Presenters…. Jarl Jonas Senior Consultant, Blackboard Training Additional Blackboard Experience:

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training and supporting faculty users

Training and Supporting Faculty Users

Jarl Jonas, Senior Consultant

Constance Cerniglia, Senior Consultant, Blackboard Training

Blackboard Inc.

April 14, 2005

about the presenters
About the Presenters…

Jarl Jonas

Senior Consultant, Blackboard Training

Additional Blackboard Experience:

  • Director, Online and Corporate Learning Development – New York University
  • Faculty Development Coordinator – New York University
about the presenters3
About the Presenters…

Connie Cerniglia

Senior Consultant, Blackboard Training

Additional Blackboard Experience:

  • Distance Learning Coordinator – Guilford Technical Community College (Greensboro, NC)
  • Online English Instructor – Montgomery Community College
today s agenda
Today’s Agenda
  • Overview
  • Challenges of Faculty Training
  • Types of Training and Support
    • Traditional Workshops
    • Immersive Workshops
    • Self-paced Workshops
    • Support Websites
    • Consultant Support
    • Help Desk Support
what s the problem
What’s the problem?
  • “I don’t have time to come to training classes.”
  • “I need individual training.”
  • “Can you have a class on Sunday afternoon?”
  • “I’m not getting paid for this.”
  • “It’s just one more thing to do!”
need training
Need Training
  • Articles on lessons learned when teaching distance courses tout the importance of faculty preparedness for the course's success (Berger, 1999; Brower, 2003).
emerging research
Emerging Research

Figure 1. A Triangulated Faculty Support Approach

http://www.westga.edu/%7Edistance/ojdla/spring81/covington81.htm

traditional workshops10
Traditional Workshops

http://www.schenectady.k12.ny.us/techresources/olconline/blackboard.htm

traditional workshops11
Advantages

Structured approach

Thorough

Disadvantages

Multiple skills levels

Can be Boring

Traditional Workshops
sloan consortium 5 pillars of quality online education
Sloan Consortium: 5 Pillars of Quality Online Education
  • Learning Effectiveness
  • Cost Effectiveness
  • Access
  • Faculty Satisfaction
  • Student Satisfaction

http://www.sloan-c.org/effective/FacultySatisfaction.asp

methods of instruction
Methods of Instruction
  • Telling - 70% (3 hours later) - 10% (3 days later)
  • Showing - 72% (3 hours later) - 20% (3 days later)
  • Telling and Showing - 85% (3 hours later) - 65% (3 days later)
  • Saying and Doing

- 90%

robert gagne nine events of instruction
Robert Gagne:Nine Events of Instruction
  • Show “best practices” course
  • Set performance objectives
  • Connect to traditional teaching examples
  • Demonstrate Bb function
  • Allow informal practice
  • Provide structured application
  • Provide feedback
  • Set additional goals
  • Follow up after the training
does this sound familiar
Does this sound familiar?

http://itg.unl.edu/blackboard/videopage/video/wunder/susan7.htm

modular workshop example
Modular Workshop Example

http://fdc.fullerton.edu/technology/blackboard/default.htm#workshops

modular workshops18
Advantages

Targeted training

Shorter time requirements

Disadvantages

Disjointed process

Difficult to schedule

Modular Workshops
recommendations for topic chunking
Introduction and Navigational Basics

Building Courses

Communicating and Collaborating in Online Courses

Assessing Online Learners

Managing Courses

Effective Course Design/Instructional Design

Recommendations for Topic Chunking
slide21

Taxonomy of Dolphins

Biology of Marine Mammals

Taxonomy of Whales

Related Readings

Handouts

Cetacea

Behavior of Marine Mammals

Related Links

NOAA

Population Biology

Smithsonian site

Exercises

Assessments

Pre-Unit Assessment

Web Research Exercise

Self-Assessments

Marine

Mammals

Post-Unit Assessment

Lecture Material

Lessons

NOAA

Three Orders

PowerPoint Presentation

Feeding and Ecology

Hearing and Echolocation

Discussion Board

Overview

CollaborationTools

Drop Box

Introduction

Groups

Objectives

Chat

pedagogical workshops23
Advantages

Meets important need

Enhances learning outcomes

Disadvantages

Deemed unnecessary

Time commitment

Pedagogical Workshops
immersive online workshop
Advantages

Experience online learning

Flexible delivery

Disadvantages

Time consuming

Double Whammy

Immersive Online Workshop
self paced online classes
Self-Paced Online Classes

https://courseware.ku.edu/webapps/portal/frameset.jsp?tab

=courses&url=%2Fbin%2Fcommon%2Fcourse.pl%3Fcourse_id%3D_7802_

self paced tutorial
Self-Paced Tutorial

http://www.nyu.edu/its/ftc/blackboard/tutorial/request/index.html

links to bb tutorials
Links to Bb Tutorials

http://www.princeton.edu/as/bb_animated_tutor.shtml

instructional design training
Instructional Design Training

http://www.cmu.edu/blackboard/teaching/index.shtml

support tutorials
Support Tutorials

http://asuonline.asu.edu/FacultySupport/Tutorials6/index.cfm

blackboard training videos
Blackboard Training Videos

http://www.miami.edu/bb/demos/instructors.html

self paced online classes34
Advantages

Accessible Anytime

Address Diverse Learning Styles

Disadvantages

Require Motivation

Less Collaborative

Self-Paced Online Classes
support websites37
Support Websites

http://www.uic.edu/depts/accc/itl/blackboard/

support websites38
Support Websites

http://www-rohan.sdsu.edu/dept/its/blackboard/instructor/guide_page.html

support websites39
Support Websites

http://courses.ncssm.edu/webhelp/blackboard.htm

support websites40
Advantages

Accessible Anytime

Provide targeted support

Disadvantages

Must have a simple layout

Focus on click/point aspects

Support Websites
consulting support42
Consulting Support

http://cid.byu.edu/consult.htm

pedagogical support
Pedagogical Support

http://blackboard.duke.edu/faculty/fac_training.do

peer support
Peer Support

http://www.utexas.edu/academic/blackboard/examples

community of practice
Community of Practice

Join at http://communities.blackboard.com

consulting support47
Advantages

Jump starts faculty who need one-on-one help

Lessens the “load”

Impacts design, functionality, and implementation

Disadvantages

Most faculty have very limited time

Inefficient, expensive

Consulting Support
help desk support49
Advantages

Options:

Email

Phone

Walk in

Personalized service

Disadvantages

Difficult to staff 24/7

Train-the-trainer needed

Help Desk Support
live help desk
“Live” Help Desk

http://www.senecac.on.ca/myseneca-help/my_seneca_contactus.html

outsourced help desk
Outsourced Help Desk

http://www.waol.org/help/default.asp

putting it all together
Putting it all together

Figure 1. A Triangulated Faculty Support Approach

http://itdl.austincc.edu/Development/Training/OnlineCourses.htm

blackboard training services
Blackboard Training Services

Visit http://education.blackboard.comfor more information about . . .

  • Onsite Training Workshops
  • Online Training Courses
  • Regional Training Events
  • Building Blocks Training
  • Technical Training – Coming Soon!

If you have any questions, please email educationalservices@blackboard.com

Thank you for choosing Blackboard!

slide55

Training Success

Traditional Workshops

Online Workshops

Consulting

Self-paced Tutorials

Support Websites