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The Magic of Exceptional  Leadership, Teamwork & Service
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The Magic of Exceptional  Leadership, Teamwork & Service

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  1. The Magic of Exceptional Leadership, Teamwork & Service Doug Lipp G. Douglas Lipp & Associates Presented to SIM DFW Chapter March 3, 2008

  2. The Magic of Exceptional  Leadership, Teamwork & Service www.DougLipp.com

  3. Confession: There is no “Magic” www.DougLipp.com

  4. Confession: There is no “Magic” It’s Doing Ordinary Things  Extraordinarily Well www.DougLipp.com

  5. The Challenge of Outwitting, Outplaying, and Outlasting Your Competition www.DougLipp.com

  6. “Be Willing to Change To Remain the Same” www.DougLipp.com

  7. Organizations That Reinvent Themselves Doug Lipp www.DougLipp.com

  8. Organizations That Reinvent Themselves Will Dominate Their Market! Doug Lipp www.DougLipp.com

  9. Maximize Your Potential: www.DougLipp.com

  10. Maximize Your Potential: Overcome the Obstacles www.DougLipp.com

  11. Maximize Your Potential: Overcome the Obstacles Create the Opportunities www.DougLipp.com

  12. The Obstacles www.DougLipp.com

  13. Obstacle #1 Let The “Old Ways” Rule www.DougLipp.com

  14. “Old Ways” • Stuck in A Rut • We’ve never done it this way • Back in the good ‘ol days… • That’s their job… • What would Walt say? www.DougLipp.com

  15. Obstacle #2 “We’re Soooo Good” www.DougLipp.com

  16. “Soooo Good” • Arrogance • Complacency • The One-Trick Pony www.DougLipp.com

  17. Obstacle #3 Everyone Else is: “A Jerk” “Incompetent” “Too Demanding” www.DougLipp.com

  18. “Everyone Else is a Jerk” • Mutual Bashing & Contempt • Robotic / Self-Centered • Other Person’s / Group’s Fault • No Trust / Mud in Middle www.DougLipp.com

  19. Obstacle #4 • “Save” Your Way • to • Prosperity www.DougLipp.com

  20. Save to Prosper • Fire the Matterhorn Climbers! • Tinkerbell? What’s the ROI? • Who Needs Training? www.DougLipp.com

  21. Save to Prosper • Fire the Matterhorn Climbers! • Tinkerbell? What’s the ROI? • Who Needs Training? • Don’t Value Your Value www.DougLipp.com

  22. The Opportunities www.DougLipp.com

  23. Opportunity #1 Communicate Communicate Communicate www.DougLipp.com

  24. Communicate www.DougLipp.com

  25. Communicate • Tear Down the Walls www.DougLipp.com

  26. Communicate • Tear Down the Walls • Consistency & Discipline www.DougLipp.com

  27. Communicate • Tear Down the Walls • Consistency & Discipline • Words + Actions = Execution www.DougLipp.com

  28. Communicate • Hire Right www.DougLipp.com

  29. Communicate • Hire Right • Train Right www.DougLipp.com

  30. Communicate • Hire Right • Train Right • Treat Right www.DougLipp.com

  31. Communicate • To Achieve & Sustain • Your Culture www.DougLipp.com

  32. “We have a tendency to live in our own silos” www.DougLipp.com

  33. www.DougLipp.com

  34. www.DougLipp.com

  35. www.DougLipp.com

  36. CoreValues www.DougLipp.com

  37. Communicate • [Disney Land is]… • “The Happiest Place on Earth” www.DougLipp.com

  38. Communicate • “The Happiest Place on Earth” • “We Improve Peoples’ Lives” www.DougLipp.com

  39. Does Your Culture • Reward • Creative Thinkers? www.DougLipp.com

  40. The FedEx “Magic 7” Words: www.DougLipp.com

  41. The FedEx “Magic 7” Words: • “I Don’t Know, • What do You Think?” www.DougLipp.com

  42. Opportunity #2 Observe, Imagine, Deliver www.DougLipp.com

  43. Opportunity #2 Observe, Imagine, Deliver Expanding the Possibilities……Through Teamwork! www.DougLipp.com

  44. Balanced Teams Can: Outwit, Outplay, and Outlast The Competition www.DougLipp.com

  45. Teamwork www.DougLipp.com

  46. Teamwork • Seeing the Possibilities = Outwit www.DougLipp.com

  47. Teamwork • Seeing the Possibilities = Outwit • Being Flexible = Outplay www.DougLipp.com

  48. Teamwork • Seeing the Possibilities = Outwit • Being Flexible = Outplay • Relying on Your Team = Outlast www.DougLipp.com

  49. Opportunity #3 The World Is Changing… Are You? www.DougLipp.com

  50. Are We Looking • At the Same Thing? www.DougLipp.com