Using Software to Enhance Performance

1. TENNESSEE. GOV Using Software to Enhance Performance • ETA Performance and Reporting Summits 2007:Innovation Driving Integration Workshops Dan HoltonTennessee Department of Labor and Workforce DevelopmentEmployment and Workforce Development 1

2. Overview • Software and Integrated Business Model • Development of Technology/Data Model • Reporting Enhances Integrated Service Model • Data Management Vision 2

3. Local processes State processes One-Stop Workforce and Information Services Trade Adjustment Assistance VETS WIA/NEG Data Quality in Practice 3

4. Discoverer Software 4 Ad-hoc reporting tool available to local areas

5. 5

6. Getting Started Application Table/Folder Structure Data Element Selection Format 6

7. Technical Assumptions Data Dictionary Data Scope Data Sharing 7

8. Performance Results and Service Strategy Performance Groups Service Types Reports 8

9. 9

10. Using Discoverer to Enhance Performance Strengthen Program Oversight Build or Maintain Program Partnerships Streamline Job Seeker Service Strategy Blended Approach to Decision-Making 10

11. Satisfaction Information Coverage and Prompt Delivery Service Quality Timely and Accessible Workforce Information Enhance Customer Outcomes Through: 11

12. Efficient Use of Government Resources Saves Money and Time Responsive to Public Need Active and Timely Support Enhance Business Outcomes Through: 12

13. Productivity Timely and Accurate Report Sharing Reliable Security and Safety Strengthen Program Oversight Through: 13

14. User Satisfaction Repeatable Results Common Tools for Common Measures Universal Skills Strengthen Partnerships Through: 14

15. Timely and Real Interventions Shared Resources Real-Time Program Status Shared Responsibilities And Streamline Job Seeker Service Through: 15

16. Now, Taking a Page from the Discoverer Report…… 16

17. Immediate ID Program Actual Start Date Program Actual Closure Date Share ID of Possible Soft Exits, Graduated Quick-View of Demographics Current and Estimated Outcomes can be Estimated… 17

18. SSN Associations with Providers Obligation and De-obligation Statewide vs. Formula Database Tracking Monitoring and Review Reports are Shared and Repeatable 18

19. Monitor Report on Elapsed Days to Closure 19

20. Regular Interactions with WIA/W-P/VETS/TAA Shared Database Tables Shared Resources through Contractors and Providers Common Business Objectives Common Files Improves Program Partnerships…. 20

21. Functional Rather than Programmatic Interaction Ready Access to List of Providers Quick Assignment to Providers Shared Responsibilities Encourages Immediate Data Entry and Reports And, Streamlines Strategies Through: 21

22. The Use of Discoverer Software Can Enhance Performance by its Focus on: • People • Reliable Technology • Security • Real-Time Processes and Activities • Business and Customer Results 22

23. TENNESSEE. GOV Contact Information: • Dan HoltonProgram ManagerTN Dept of Labor and Workforce Development • Dan.holton@state.tn.us 23

24. Thank You! Washington’s Next 24