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The Write Stuff

The Write Stuff. User-Centered Design and Purdue Employee Self Service (ESS). Brett Bavar John Carney Wesley Moore. Employee Self Service (ESS). Purdue Employee Self Service (ESS) New version to release in summer Existing help documents are not very user-centered or useful.

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The Write Stuff

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  1. The Write Stuff User-Centered Design and Purdue Employee Self Service (ESS) Brett BavarJohn CarneyWesley Moore

  2. Employee Self Service (ESS) • Purdue Employee Self Service (ESS) • New version to release in summer • Existing help documents are not very user-centered or useful

  3. ESS Help Documents • Paper manual • Describes a different ESS system • Offers little or no relevant help • Online tutorial • Covers some helpful information • Is not very user-centered

  4. Issues with Online Tutorial 1. Cluttered by unhelpful redundant text

  5. Issues with Online Tutorial 2. Large screenshots hide text

  6. Issues with Online Tutorial 3. Organization is not task-oriented

  7. Users of Help Documents • Want to complete their tasks • Are not interested in mastery • Read quickly, often missing basic details • Give up quickly, if help is not found easily • Have an “I don’t want to be here!” attitude

  8. User-Centered Help Documents • Feature most common tasks of users • Are organized to quickly find relevant help • Avoid unnecessary general details • Avoid (or explain) technical jargon • Complement text with images

  9. Survey of ESS Users • We surveyed Purdue employees • Small sample, may not be representative • Purdue employee population is very diverse • Example questions: • How often do you use ESS? • What do you use ESS for? • How would you rate the usability of ESS?

  10. Survey Findings • Most users use ESS to check payroll

  11. Recommendations • User testing • We will deliver a plan for user testing • We will also provide helpful resources • Task-oriented guide • We will deliver a guide for checking payroll • This can be a model for future development

  12. Questions?

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