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EMEA BP Workshop Modules

EMEA BP Workshop Modules. EMEA Business Partner (BP) Orientation Workshop. Module I: EMEA CSC General Overview.

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EMEA BP Workshop Modules

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  1. EMEA BP Workshop Modules EMEA Business Partner (BP) Orientation Workshop Module I: EMEA CSC General Overview • Module I: EMEA CSC General Overview EMEA CSC Introduction, Structure & Operating Model, Contacting EMEA CSC, Required IDs & Passwords, BP Program, Avaya Satisfaction Program, EMEA CSC Support Functions • Module II: EMEA Order Management & Other Support Functions Methods of Placing Orders, Product Lead Times, Order Management Documentation, Global Trade Compliance, Order Management Applications (Incl. Demonstration of VPN/ARA, PLAT, ASD, Online Ordering Tool), Pre-Sales Support (ATAC ExchangePlace), Online Order Tracking, Order Change Policies (Change/Hold/ Cancellation/ Expedite), Sales Out Reporting, Reverse Logistics: Claims & Repairs. In brief overview of: Post-Sales & Remote Technical Support (RTU & RFA), Partner Support Services, Contract Management, Credit & Collections, Billing • Module III: Hands on session with Subject Matter Experts (SMEs - Customer Support Associate (CSA) and EMEA CSC BP Helpdesk Specialist) Operational support on order handling/order management; Technical/installation support and in-depth training on applications (ASD, PLAT, VPN) incl. enrollment support for various applications. Module II: EMEA Order Management & Other Support Functions Module III: Hands On Session with SMEs https://enterpriseportal.avaya.com/ptlWeb/appmanager/ptl/bp?_nfpb=true&ptlRewrite=true&_pageLabel=spCP&sp_content_portlet_actionOverride=gotoRewrite&rewrite=/CS200645115641625083/C200512161697811038/SN20061018185358812023/SN20061018185358812023

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