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Instructor Workshop Approach to Counselor Training. Bob Eslinger. Advertisement in Shop: Guitar, for Sale…..Cheap…. ….no strings attached. Agenda. ShareNet for Training Tax Law Training Files Training Plans Site and Volunteer Training Documents Adult Learning

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instructor workshop approach to counselor training

Instructor Workshop Approach to Counselor Training

Bob Eslinger

Advertisement in Shop:

Guitar, for Sale…..Cheap….

….no strings attached.

AZ Instructor Workshop TY13

agenda
Agenda
  • ShareNet for Training
    • Tax Law Training Files
    • Training Plans
    • Site and Volunteer
    • Training Documents
  • Adult Learning
  • Deficiencies Found in IRS Reviews
  • Intake/Interview & Quality Review Sheet
  • Pubs 4012/4491W Changes
  • Certification Requirements

AZ Instructor Workshop TY13

sharenet for training

ShareNet for Training

AZ Instructor Workshop TY13

https volunteers aarp org
https://volunteers.aarp.org/

AZ Instructor Workshop TY13

content search added
Content Search Added

Tax Law Training ShareNet Update November 2013

content search instructions
Content Search Instructions

Tax Law Training ShareNet Update November 2013

slide10
[Policies and Procedures][Manuals Policies and Procedures Documents]

AZ Instructor Workshop TY13

taxlaw training files
TaxLaw Training Files

AZ Instructor Workshop TY13

taxlaw training
TaxLaw Training

AZ Instructor Workshop TY13

slide content
Slide Content
  • Based on Process Based Training
  • Expanded
  • 2013 IRS Forms
  • TaxWise Online screen shots
  • Instructor notes

AZ Instructor Workshop TY13

slide16
1. INTAKE/INTERVIEW

2. TAX LAW

3. TAXWISE

4. QUALITY REVIEW

5.SUMMARY/EXIT

AZ Instructor Workshop TY13

read me tax law training guide
Read Me Tax Law Training Guide

AZ Instructor Workshop TY13

training plans
Training Plans

AZ Instructor Workshop TY13

overview of site policies procedures
Overview of Site Policies & Procedures
  • Quality Site Requirements (QSRs)
  • Volunteer Standards of Conduct (VSC)

AZ Instructor Workshop TY13

what you need to know
What You Need to Know

QSR #1

Volunteer Certification

TRS oversees the Tax-Aide volunteer certification process and ensures that the names of certified Instructors are submitted.

Instructor to notify LC and DC of volunteers completing certification.

Volunteer is assigned to site and ADS notified for VMIS update, notification to IRS and the Tax-Aide National Office

All volunteers must complete Volunteer Standards of Conduct training and pass the test (VSC) (Pub 4961)

AZ Instructor Workshop TY13

what you need to know1
What You Need to Know

QSR #2

Intake and Interview Process

Mandatory Training module and test embedded in IRS Ethics test.

All Volunteers, including Greeters and Client Facilitators, will train and test on this information.

Must use Form 13614-C – Interview Intake & Quality Review Sheet for every taxpayer

Taxpayer interview key to process

AZ Instructor Workshop TY13

what you need to know2
What You Need to Know

QSR #3

Quality Review Process

QR must be in front of taxpayer with full review of all pages of the Client Intake Form

QR should ask “probing questions” not just verify name and numbers

100% Quality Review by 2nd counselor

AZ Instructor Workshop TY13

what you need to know3
What You Need to Know

QSR #4

Reference Material

IRS Pubs 17 and 4012

Appropriate State Tax Instructions

IRS Intake/Interview and Quality Review Sheet for every return prepared (IRS 13614-C)

Volunteer Tax Alerts

Have required IRS material available (paper or electronic)

AZ Instructor Workshop TY13

what you need to know4
What You Need to Know

QSR #5

Volunteer Agreement

Must pass Volunteer Standards of Conduct test

Volunteer Agreement must be signedby instructor or local coordinator

Will include information for EA/CPAs to get Continuing Education for service

All volunteers must sign the Volunteer Agreement Form 13615

AZ Instructor Workshop TY13

what you need to know5
What You Need to Know

QSR #6

Timely Filing of Tax Returns

Taxpayer and spouse signed 8879 provides authorization to e-file return

Any rejects should be resolved in a timely manner (usually within 3 days)

Must have process to ensure e-file returns filed in a timely manner

AZ Instructor Workshop TY13

what you need to know6
What You Need to Know

QSR #7

Title VI

New Language on AARP Poster (D143)

* trash or re-cycle old posters!

Must display at “first point of contact between volunteer and taxpayer.”

Sites must provide information to taxpayers regarding their Civil Rights

AZ Instructor Workshop TY13

what you need to know7
What You Need to Know

QSR #8

Correct Site Identification Number

Correct Site Identification Number (SIDN) must be reported on all returns.

Bottom – Main Information Worksheet

AZ Instructor Workshop TY13

what you need to know8
What You Need to Know

QSR #9

Correct Electronic Filing Identification Number

Correct Electronic Filing Identification Number (EFIN) must be reported on all returns

AZ Instructor Workshop TY13

what you need to know9
What You Need to Know
  • QSR # 10 – Security, Privacy, Confidentiality
    • Gov’t Photo identification of Taxpayer – LC approval required for exceptions in extreme cases
    • Taxpayer immediately known by first and last name
    • Taxpayer presents SS card or Tax ID # for everyone listed on return
      • Alternatives
        • Other documents issued by SS Administration
        • Gov’t PhotoIDand Carryforward
        • Interim Taxpayer ID # (ITIN)
      • ITIN application process separately defined
    • Confidentiality of Data from Taxpayer – including NO part of any tax and/or information forms retained by volunteers

Tax Law Training ShareNet Update December 2013

volunteer standards of conduct
Volunteer Standards of Conduct
  • VSC #1:Follow the Quality Site Requirements
  • VSC #2:Not accept payment or solicit donations for federal or state tax return preparation
  • VSC #3: Never solicit business for self or others

AZ Instructor Workshop TY13

volunteer standards of conduct continued
Volunteer Standards of Conduct (Continued)
  • VSC #4: Not knowingly prepare a false return
  • VSC #5: Not engage in any criminal or any conduct deemed to have a negative effect on the program
  • VSC #6: Treat all taxpayers in a professional, courteous and respectful manner

AZ Instructor Workshop TY13

training plans1
Training Plans

AZ Instructor Workshop TY13

new counselor 5 day training plan
New Counselor 5-Day Training Plan

AZ Instructor Workshop TY13

new counselor 5 day training plan1
New Counselor 5-Day Training Plan

AZ Instructor Workshop TY13

returning counselor training plan
Returning Counselor Training Plan

AZ Instructor Workshop TY13

who should file
Who Should File

AZ Instructor Workshop TY13

returning counselor training plan1
Returning Counselor Training Plan

AZ Instructor Workshop TY13

training plans2
Training Plans

AZ Instructor Workshop TY13

policy procedures interview
Policy, Procedures, Interview
  • Site Policy and Procedures
    • We train our volunteers using our Powerpoint Training Slides
      • Screening and Interview
      • Quality Review
      • Interview slides within all others
    • We train our volunteers using our ppt Training Slides, not IRS Pub 5101

AZ Instructor Workshop TY13

site and volunteers
Site and Volunteers

AZ Instructor Workshop TY13

site and volunteers1
Site and Volunteers

AZ Instructor Workshop TY13

training documents
Training Documents

Locally Developed

Tools

AZ Instructor Workshop TY13

questions comments
QUESTIONS/COMMENTS?

On a bulletin board:

Success is Relative

The more the Success,

The more the Relatives

AZ Instructor Workshop TY13

adult learning
ADULT LEARNING

START SIMPLE

PROVIDE FEEDBACK

CHALLENGE BUT NOT OVERWHELM

SELF-ESTEEM IMPORTANT

AZ Instructor Workshop TY13

adult learning1
ADULT LEARNING

MINIMIZE THEORY

USE PRACTICAL DISCUSSION

INTEGRATE NEW IDEAS WITH EXISTING KNOWLEDGE

REALISTIC PRACTICE PROBLEMS

AZ Instructor Workshop TY13

questions comments1
QUESTIONS/COMMENTS?

When I Read About The Evils of Drinking…

I Gave Up Reading.

AZ Instructor Workshop TY13

deficiencies found in irs reviews

Deficiencies Found in IRS Reviews

Information from IRS Site Reviews and Shopping Reviews

AZ Instructor Workshop TY13

irs shopping reviews
IRS Shopping Reviews
  • 25 shopping reviews – 9 regions (13 of 25 correct – 52%)
    • 13614-C included interest income not supported by 1099-INT. Eight returns did not ask about the interest and include on the return.
    • 1099-R pension income indicated that taxable amt not determined. Two returns did not use simplified general rule.
    • 1099-R disability income incorrectly reported
    • Incorrect filing status (failed to determine HoH)
    • Mileage expense incorrectly reported on Sch C

AZ Instructor Workshop TY13

irs qsr reviews tax law
IRS QSR Reviews (Tax Law)
  • QSR Site Reviews – 10 regions (87 sites, 184 returns)
  • 170 returns correct – 92%
  • Most errors (8% of returns)
    • Interest, stock income, self employment income reported on line 21
    • Missed information or transposed data not picked up by QR

AZ Instructor Workshop TY13

quality site requirements issues
Quality Site Requirements Issues
  • 15 of 87 sites either didn’t use the intake form or used it incorrectly
  • 10 sites did not have sufficient QR to catch errors
  • 7 sites didn't ask for photo ID or verify SSN
  • 7 sites didn’t have poster adequately displayed
  • 2 sites prepared OOS return
  • 2 sites had non-certified CF assist in QR
  • 71 of 87 sites (82%) met all 10 QSRs

AZ Instructor Workshop TY13

recommendation 1
Recommendation #1
  • We can do a better job of preparing returns
    • Stress a thorough review of all taxpayer data and match against intake sheet
      • Intake process, return prep and QR
    • Stress basics such as reporting of interest, stock income, Sch C income, pension income (including simplied general rule)

AZ Instructor Workshop TY13

recommendation 2
Recommendation #2
  • We can do a better job of meeting Quality Site Requirements
    • Make sure intake sheet is prepared and properly reviewed by intake, tax prep and QR
    • Emphasize dedicated QR
    • Request ID (SSN and Photo) as needed
    • Make sure poster is displayed in both the intake area and the tax prep area

AZ Instructor Workshop TY13

questions comments2
QUESTIONS/COMMENTS?

Sign At A Barber’s Shop:

We Need Your Heads To Run Our Business

AZ Instructor Workshop TY13

intake interview quality review sheet

Intake/Interview & Quality Review Sheet

Required for every taxpayer

AZ Instructor Workshop TY13

slide74
DO NOT SIGN

AZ Instructor Workshop TY13

questions comments3
QUESTIONS/COMMENTS?

I Stayed Up All Night To See Where The Sun Went.

Then It Dawned On Me.

AZ Instructor Workshop TY13

pub 4012 volunteer resource guide

Pub 4012 Volunteer Resource Guide

Reorganized to track return preparation

AZ Instructor Workshop TY13

pub 4491 w problems and exercises

Pub 4491-W Problems and Exercises

Exercises changed to reflect Basic and Advanced

AZ Instructor Workshop TY13

slide81
Pub 4491-W 2012 Table of Contents

Basic 2013

Basic 2013

Basic 2013

Basic 2013

Basic 2013

Advanced 2013

Advanced 2013

Basic 2013

Advanced 2013

Advanced 2013

Basic 2013

Basic 2013

Advanced 2013

Advanced 2013

Advanced 2013

Advanced 2013

AZ Instructor Workshop TY13

slide82
Pub 4491-W 2013

AZ Instructor Workshop TY13

questions comments4
QUESTIONS/COMMENTS?

I’m supposed to respect my elders..

But its getting harder and harder for me to find one now.

AZ Instructor Workshop TY13

certification requirements
Certification Requirements
  • All Volunteers:
  • Standards of conduct training and test by IRS (score 80% or better, may re-test once)
  • Intake and interview presentations by Tax-Aide (best in person)
  • Quality Review presentations by Tax-Aide (best in person)
  • Sign volunteer agreement

AZ Instructor Workshop TY13

counselors all volunteers plus
Counselors: All Volunteers plus
  • Tax-Aide Volunteer Site Policies and Procedures Presentation
  • Advanced test by IRS (score 80% or better, may re-test once)
  • Complete four practice returns
  • Classroom or on-line training (classroom for new or second year with approved exceptions, optional for others)
  • Optional tests by IRS: COD, HSA, Military, International

AZ Instructor Workshop TY13

certification requirements1
Certification Requirements
  • Instructors
  • Same as Counselors plus
  • Attend Instructor Workshop (at split-state or district level) with approved exceptions
  • ERO
  • Same as Counselors plus
  • ERO training presentation

AZ Instructor Workshop TY13

certification requirements2
Certification Requirements
  • Local Coordinators
  • All Volunteers plus LC Quality Site Requirements presentation
  • Client Facilitators
  • All Volunteers plus Tax-Aide Volunteer Site Policies and Procedures Training
  • Client facilitator training by Tax-Aide plus site specific training by LC

AZ Instructor Workshop TY13

take the test on l l
Take the Test On L&L
  • All counselor can certify on L&L
  • Problems can be prepared on Practice Lab, TWO or desktop
  • Form 13615 Volunteer Agreement can be printed when test completed
  • Biggest Advantage – Instructor doesn’t have to grade test
  • See document [Take the Test Using Link & Learn]

AZ Instructor Workshop TY13

counselor certification continued
Counselor Certification Continued
  • Lead instructor should collect Form 13615 and inform LC of certified counselors and other counselors who have passed the Standards of Conduct (CF/TC).
  • All Form 13615s must be signed by instructor & a copy submitted to Sandy Liska either by mail, fax or email. For new counselor she will also need the supervisor name.

AZ Instructor Workshop TY13

training new counselors
Training – New Counselors
  • Prepare training plan. See sample plans – ShareNet
  • Link & Learn – Available for training & taking test
  • Training should reference Pub 4012 & Qualifying Child Laminate
  • Use Pub 4491 as applicable
  • Pub 4491W exercises available to support training
  • Prepare 4 exercises as part of certification
  • Successfully complete test and sign 13615
  • Send 13615 to Sandy along with the name of the new counselor’s supervisor

AZ Instructor Workshop TY13

recommended exercises
Recommended Exercises
  • Austin – MFS, W-2, Div, IRA, Capital Gains, Pension, SS, Itemized Deductions, & 1st Time Homebuyers Credit
  • Fleming – Divorced woman, 2 kids, INT, IRA, pension, self employment, W-2, EITC
  • Sterling – Retired couple, INT, DIV, stock sale, pension and SS
  • Kent Comprehensive – Most everything. Line by Line answers

AZ Instructor Workshop TY13

errata
Errata
  • Before starting problems in Workbook, be sure you have made all changes according to the errata
  • There is an UNOFFICIAL errata that has been reviewed by NTTC
  • The official errata will come in Pub 4491-X from IRS sometime in December
ss withholding changes
SS Withholding Changes
  • Due to employee SS withholding reverting to prior calculations, Box 4 on all W-2s in the book are in error
  • This does not affect the return
  • Most will want the correct entries, as a teaching tool
suggested errata for 2013 pub 4012
Suggested ERRATA for 2013 Pub 4012

Page D-18 (1099-R Box 7 Codes)

  • Code J—In scope unless distribution is taxable
  • Code T—In scope unless distribution is taxable
errata for 2013 pub 4012
ERRATA for 2013 Pub 4012

Page D-18—Codes J and T (Roth IRAs) are in scope unless distribution is taxable.

If not taxable

If not taxable

questions comments5
QUESTIONS/COMMENTS?

Behind Every Great Man,

There is A Surprised Woman

AZ Instructor Workshop TY13

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