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Enhancing Compliance and Recognition in ISO Standards Implementation

Learn about nonconformity, opportunity for improvement, and commendation in ISO standards. Discover major vs. minor non-conformity, corrective actions, and commendation components such as staff friendliness and management systems. Understand citations, findings, and evidence required for compliance.

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Enhancing Compliance and Recognition in ISO Standards Implementation

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Presentation Transcript

  1. Citations:NCs, Opportunity for Improvement, Commendation

  2. What is a nonconformity? • A nonconformity is"non-fulfillment of a requirement“ (ISO 9000(3.6.2). • Is there a major vs. minor non-conformity? • Corrective action plus implementation required to close the NC

  3. Opportunity for Improvement • Concerns- expectation for improvement • Comments- suggestions for improvement

  4. Commendations Consistency in what constitutes a commendation. • The staff was very cordial and friendly • The management system was exemplary

  5. Components of a citation • Requirement under the standard (concept of related requirements) • Findings • Evidence Prescriptive

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