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EFFECTIVE FEEDBACK. Verbal or nonverbal communication to a person or group providing information as to how their behavior is affecting or influencing you. Viewgraph #8-1. JOHARI WINDOW MODEL. ARENA (A). BLIND SPOT (B). Things I do not know about myself. . Things I know. Things you know.

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Presentation Transcript
slide1

EFFECTIVE FEEDBACK

Verbal or nonverbal communication to a person or group providing information as to how their behavior is affecting or influencing you.

Viewgraph #8-1

slide2

JOHARI WINDOW MODEL

ARENA (A)

BLIND SPOT (B)

Things I do not know about myself.

Things I know

Things you know

You know

FACADE (C)

UNKNOWN (D)

Things you do not know and things I do not know

You do not know

I know

Viewgraph #8-2

slide3

BLIND

SPOT

ARENA

U

N

K

N

O

W

N

FACADE

KNOWN

BY OTHERS

UNKNOWN

BY OTHERS

Viewgraph #8-3

slide4

REASONS FOR GIVING &

RECEIVING FEEDBACK

  • Personal growth
  • Find out about self
  • Gain insight
  • Open environment

Viewgraph #8-4

slide5

HOW TO GIVE FEEDBACK

  • When the other person has indicated a willingness to receive it
  • use terms that describe the other’s behavior with the least amount of interpretation and that accurately describes the behavior
  • Be timely

Viewgraph #8-5

slide6

HOW TO RECEIVE FEEDBACK

  • Be non-defensive
  • Ask for more information
  • Say that you do not want feedback

Viewgraph #8-6

slide7

WHAT TO DO WITH FEEDBACK

  • Use it
  • Think about it
  • Forget it

Viewgraph #8-7