Lawson Learning 2008

1. Lawson Learning 2008 Judith WhiteDirector, Lawson Learning International

2. Agenda • Who is Lawson Learning (no longer “the best kept secret?”) • Our Vision • How you see us • How we support Lawson Customers • Learning Options • What we’ve improved since 2007 • Learning Tracks • Learning Accelerator • New courses • New Website

3. Lawson Learning • Overview • Lawson Learning is a key part of Lawson’s portfolio of professional services. • Our business exists to ensure that customers, partners and field consultants know how to leverage Lawson to improve business operations and intelligence. • We service global customers at all stages of the Lawson lifecycle, whether they are implementing, optimizing, or expanding their Lawson solution. • Lawson Learning is an insurance policy for our customers, • Vision • Innovative, learning solutions that accelerate the time for project teams, support staff and users to get - and stay - “Lawson smart:” • Increasing user adoption • Enhancing the return on your investment Lawson Learning … simply smarter!

4. Research Says Learning Is Important To ERP Success • Training is consistently an under-budgeted item and is often the first item cut in the budget … each hour of effective training is worth five hours to the organization because well-trained users (1) reach the required skill level in less than a quarter of the time, (2) require less assistance from peers and help desks, and (3) spend less time correcting errors (Gartner, Slater, Aldrich, 2000). • Research shows learning makes significant impact on core software business results: • Trained customers are 60% more successful in achieving their expected business benefits. • Trained customers use 20% more product features Business Objects internal study, 2006

5. Research Says Learning Is Important To ERP Success Consequences User Competence • Single biggest reason why enterprise application implementations fail is a result of insufficient end user education (Cap Gemini) • 66% of implementations don’t yield intended ROI due to adoption problems (AMR Research) • User support is the single biggest cost associated with application utilization (Gartner) highly failing competent competent sub standard Source: Meta Group

6. How you see us - Survey results 2008 • What you’ve said • 81% of respondents were aware we existed .. We aren’t a secret anymore! • But less than half (48%) had used Lawson Learning post implementation • 54% rated us as “good – excellent” • But 29% rated us as average • Only 43% of you wanted training in version 7.1 • Finance management, supply chain planning, and customer sales planning were the top topics • You strongly favor face to face instructor led training, but virtual training and self paced were acceptable when required. Lawson Learning … simply smarter!

7. Who is Lawson Learning? Our “scorecard” Lawson Learning … simply smarter!

8. Who is Lawson Learning? Our “scorecard” Lawson Learning … simply smarter!

9. How we support you = Complete Learning Solution Use Online Learning Library Setup Learning Workshop Virtual LearningLab (vLab) Concept Learning Accelerator Learning Labs Project Life Cycle

10. Knowledge Transfer – Traditional (Retention is a Challenge) Go Live User Knowledge Traditional Classroom training min Ebbinghaus’ forgetting curve Time 10

11. Knowledge Transfer – Continuous Learning for Success! Go Live Blended and Contextual Learning User Knowledge Traditional Classroom training On Demand Learning min Ebbinghaus’ forgetting curve Time 11

12. Learning Camp Online Learning Library Learning Lab Learning Workshop Learning Accelerator Complete Learning Solution Use Setup Concept Workshops Go Live Kickoff

13. Learning Camp Online Learning Library Learning Lab Learning Workshop Learning Accelerator Complete Learning Solution Use Setup Concept Workshops Go Live Kickoff

14. What we’ve improved : Learning Tracks • Organized by Lawson • Application Roles • Technical Roles • Summarizes key planning information, including course: • Title • Code • Media • Length • Prescribes sequence

15. Lawson Roles • Lawson S3 – Applications • Enterprise Financial Management * • Supply Chain Management * • Human Capital Management * • Strategic Human Capital Management • Lawson S3 – Technology • System Foundation • LSF 9.0 Administration * • LSF 9.0 Installation and Migration * • Mobile Supply Chain Management Installation ** • Lawson Security 9.0 (new role) * • Enterprise Performance Management • Business Intelligence Installation and Implementation ** • Business Process Management • Other Lawson Qualifications • StepWise (all staff augmentation) * • QuickStep (Only M3 partners) • StepWise certification • Other requirements to follow • Lawson M3 – Applications • Customer Sales Management * • Supply Chain Execution * • Supply Chain Planning * • Manufacturing Operations * • Financial Accounting * • Financial Controlling * • Supplier Purchase Management • Enterprise Asset Management • Equipment Service Management & Rental • Lawson M3 – Technology • System Foundation • Systems Administration: Installation, Java Administration, Workplace ** • Migration to 7.1 ** • Enterprise Performance Management • Business Intelligence Installation and Implementation ** • Business Process Management • Application Kit, Professional Edition ** * Certification available ** Certification coming soon

16. Learning Tracks for M3 Applications Code Course Name Method Days Rec Description MVC Learning Camp - Manufacturing Lab (7.1) 5 M A Learning Camp is the first classroom course in the initial Startup program. Manufacturing is the standard camp with alternatives available by industry. This course covers how Lawson M3 manages and integrates the business processes of a manufacturing company. Included processes are customer order fulfillment, distribution, manufacturing and procurement. SMCA Smart Client Advanced WBT (7.1) 0.5 R This course enables you to make the best use of the Smart Client user interface through personalization that enables you to adapt the user interface to your business processes. Code Course Name Method Days Rec Description MES Lawson M3 Solution Overview Lab (7.1) 1 O The M3 Solution Overview is intended for people at management level, project managers or others in positions where an overview of an ERP-system and the core M3 solutions is required. Common start up program for all M3 Application Areas For Managers

17. Learning Track for M3 Finance Code Course Name Method Days Rec Description FIAL Financial Accounting Lab Lab (7.1) 4 M This course covers Financial Mgt, General Ledger, Accounts Receivable, Accounts Payable and Configuration. FRI Financial Reporting Introduction WBT (5.2) 1 R This course covers the main functions of the financial report generator such as how to define and print a report, as well as running reports online or download. Code Course Name Method Days Rec Description FICL Financial Controlling Lab Lab (7.1) 4 M Mandatory course for Financial Controlling personnel that includes internal accounting, purchase cost models, costing product structures. This course is also valid for 5.2 customers and is a prerequisite for Inventory Valuation. BUI Budgeting Introduction WBT (5.2) 1 R Basic introductory course for projects using M3 Budgeting Core training for Financial Accounting Core training for Financial Controlling

18. Learning Track for M3 Supply Chain Execution Core Training for Supply Chain Execution Code Course Name Method Days Rec Description SCEL Supply Chain Execution Lab Lab (5.2) 3 M 3 day core lab covering the processes of the warehouse department including item and inventory setup, management of stock both between warehouses and within individual warehouses, dispatch handling and inbound goods. Advanced Training for Supply Chain Execution Code Course Name Method Days Rec Description TPL Transportation Management Lab (5.2) 1 R Covers the transportation management sub process, also known as dispatch by shipment. LAI Allocation Control Introduction WBT (5.2) 1 R Covers the concept of item allocation and allocation setup rules. ILSD Inbound Logistics - System Directed Put-away WBT (5.2) 1 R Covers the inbound logistics process and system directed put-away in particular. NCSCO Supply Chain Orders (SCO) WBT (7.1) 1 R New module at 7.1 FICL Financial Controlling Lab Lab (7.1) 4 O Covers internal accounting, purchase cost models, costing product structures. Prerequisite for Inventory Valuation. HVI Inventory Valuation Lab (5.2) 1 O Covers how to reconcile and value your inventory. Requires understanding of costing and potentially transfer pricing rules. WHI Warehouse Interface Introduction (WHI) WBT (5.2) 1 O Optional module. Intermediate course.

19. Learning Track for S3 Supply Chain Management

20. Learning Tracks

21. Lawson Learning Empowering Your People – making our customers stronger • Increased Public Training Schedule • Learning Camps by Industry • Specific QuickStep Camps • Finance Camp • Net Change Training • Java Technology • Smart Office • Multi Lingual • Learning Needs Audits • Expert instructors • On demand courses for anywhere/anytime learning • V-lab courses - Instructor led for interaction and hands-on training, with no travel • Learning Accelerator to accelerate end user training programs • 51 New courses written since October 2007, 47 Courses updated

22. 51 New Courses since October 2007

23. New Products – Better Ways to Learn • Learning Accelerator • Virtual Learning Labs (vLabs) • Certification

24. New Website Welcome to Lawson Learning Learning Edge Learning Lifecycle Learning Options Learning Tracks Regional Learning Solutions Course Registration Contact Us

25. Coming soon, 7.1 Application Training Redesign • Focus is on role-based tracks of core modules • Ideal for new consultant and staff onboarding and net new clients • For each core module courses for: • Processing (core process transactions) • Configuring (key configuration and design decisions and impacts) • Delivery method considerations • Concurrently creating lab and ondemand version of each course • Labs to meet client demand, and ondemand to meet JIT needs for consultant onboarding

26. M3 Curriculum Updates • Training for New Products Available Now • Lawson Smart Office UI • ProcessFlow Integrator • Training for New Products Available at GA • Planning Workbench • Fashion • Food & Beverage • Stock Build Optimizer • Lawson Warehouse Mobility • Analytics for Food & Beverage

27. Power Training at CUE 2009 • Increasing value for Lawson customers! • Hands-on application and technical training • One trip, one airfare = time and money savings • San Diego, CA, April 17th – 19th • Ten courses available for registration: • ProcessFlow Custom Solutions, 9.0 • Lawson Business Intelligence Foundations, 9.0 • Lawson Security Administration, 9.0 • Lawson Security Advanced Rule Writing Workshop, 9.0 • LSF 9.0 Administration for Migration from Environment 8.0.3 • System i System Administration, 9.0 • Payroll Process, 8.1/9.0 • General Ledger, 8.1/9.0 • Report Writer for General Ledger,. 8.1/9.0 • Strategic Sourcing, 9.0 • Additional courses to be announced this month • Find out more! www.lawson.com/cue2009

28. Summary and Questions • Who is Lawson Learning (no longer “the best kept secret?”) • Our Vision • How you see us • How we support Lawson Customers • Learning Options • What we’ve improved since 2007 • Learning Tracks • Learning Accelerator • New courses • New Website