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Evolution of Quality Management in Smar: ISO 9001:2000 Compliance and Practices

This document outlines the evolution of quality management systems at Smar, highlighting the transition to ISO 9001:2000. Initiated in October 1992, Smar's quality management includes rigorous inspection and testing processes in line with international standards, exemplified by partnerships with organizations like Petrobrás and Dow Química. Key components include customer and supplier feedback mechanisms, a detailed quality control structure, and effective technical support services. The document underscores the importance of traceability, corrective actions, and customer complaint management in ensuring a quality-driven approach.

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Evolution of Quality Management in Smar: ISO 9001:2000 Compliance and Practices

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  2. 2003 92 even today Evolution of the quality management system in Smar New version ISO 9001 2000 Beginning: October 1992 ISO 9001 BVQI – Bureau Veritas Quality International Certificate recognized by international organ Quality Management Examples Petrobrás Dow Química Quality Control Before92 Standard: CSA Z 299.1

  3. Smar - Quality Management System Design Customer Feed Back ( CCM ) SupplierFeed Back • QC • Receiving • Inspection Plan • Sampling Plan • Final QC • Inspection Plan Technical Support • QC • Factory: inspections and tests of components • Electronic: PCB tests and inspectons

  4. Design

  5. Purchasing

  6. Manufacturing Sequence and Interaction of Processes Electronic and device Assembly Visual Inspection Final Assembly Functional Test Electronic and device quality control

  7. Functional Test – Quality Index 99,89%

  8. Inspection and Testing

  9. Inspection and Testing Features • Sampling plan: 100% • Control of monitoring and measuring devices. • Human Resources: 2 Seniors engineers and 8 technicians • Participation in the corrective action system. • Records of the results of inspection and testing.

  10. Identification and Traceability

  11. Identification and Traceability

  12. Technical Support Channel Director Technical Service National & International Technical Service SP Office Technical Service Northwest Office Insttalation National & International Service Center Technical Support & Administration techsupport@smar.com.br / sac@smar.com.br 24 hr Desk Phone: (5516) 9129-6885 Engineers and Technicians Live Chat Support via WEB Partners

  13. Customer Complaints

  14. Customer Complaints Responsability : Quality Engineer Staff

  15. TechSupport

  16. Review Customer Collect data Identification and Traceability Recall Quality Department

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