Lean Library Management. Reducing cost while improving customer service. Nan Carmack. “Government needs to be run like a business….”. Process Improvement. It’s not just for engineers…. Staff Resistance. All the reasons people object to change. Judgment Turf Job security
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Lean Library Management Reducing cost while improving customer service Nan Carmack
Process Improvement It’s not just for engineers…
Staff Resistance All the reasons people object to change • Judgment • Turf • Job security • Just plain crotchety All Boils down to Distrust.
Admin Tech Serv. patron Col. Mgmt Circ.
“Work” Before the “Team” Define the goal Manage the process • What process are you looking at? • Why? • What are your goals? • What will you get out of it? • How will it help the patron? • Individual face to face invitations • Share the vision • Enroll the help • Set a timeline • Be willing to be surprised. • Celebrate
Your turn… Brainstorm processes that could be improved Brainstorm potential team members Brainstorm potential resistance Brainstorm ways to overcome
Need help? Nan Carmack, MLIS, MED Todd Crytser, MPA 434.610.2792 434.609.1669 firstname.lastname@example.org@yahoo.com Carmack-Crytser Consulting What does your organization need to C?