Quality Assurance. Customers and governments want products that will meet the demands of the customers and deliver what they promise.
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Customers will use these along with price to check value for the money.
Quality management is important to make sure to control costs and also to make sure that the businesses reputation is not negatively affected.
Today it is argued that the most important factor when worrying about quality is to make sure that a good system is in place before production starts. (in the old days businesses would try to find problems and solve them)
Lean production is the process of reducing waste for a business to reduce costs. (important to recognize that waste takes many forms)
Types of waste
Methods of becoming Lean
Total quality culture/TOTAL QUALITY MANAMENT- is about every member of a team being responsible for the quality of its output.
Advantages of total quality culture