ISO • http://www.iso.org/iso/management_standards.htm
ISO 9001:2000 • gives the requirements for quality management systems, is now firmly established as the globally implemented standard for providing assurance about the ability to satisfy quality requirements and to enhance customer satisfaction in supplier-customer relationships.
ISO 14001:2004 • gives the requirements for environmental management systems, confirms its global relevance for organizations wishing to operate in an environmentally sustainable manner.
Sector Standards • Automotive ISO/TS 16949:2002 • Education IWA 2:2007 • Food safety ISO 22000:2005 • Information security ISO/IEC 27001:2005 • Health care IWA 1:2005 • Local government IWA 4:2005 • Medical devices ISO 13485:2003 • Petroleum and gas ISO 29001:2003 • Ship recycling ISO 30000 • Supply chain security ISO 28000:2007
Total Quality Management • TQM is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement. • Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.
Kaizen , or ‘Continuous Improvement’ is a policy of constantly introducing small incremental changes in a business in order to improve quality and/or efficiency. • This approach assumes that employees are the best people to identify room for improvement, since they see the processes in action all the time. • A firm that uses this approach therefore has to have a culture that encourages and rewards employees for their contribution to the process.