3 rd Meeting of Working Group 2 March 13 th , 2007

1. 3rd Meeting of Working Group 2 March 13th, 2007 Bilal M. Husain Director of eServices Projects Saudi eGovernment Program (Yesser) bhusain@yesser.gov.sa

2. Agenda • National ICT Timeline • ICT Landescap • Current and Future ICT Ranking • National eGovernment Program • Approach, Vision and Budget • Overview of Projects and current Status • Public Private Partnership • Monitoring and Evaluating eGovernment

3. National ICT Scene Timeline Not Exhaustive • ICT Ministry • IT added to Commission’s Mandate (CITC) • Liberalization of VSAT Services • National E-Government program “Yesser” [WWW.YESSER.GOV.SA] • National ICT plan • 2nd mobile licensee launches service • EasyNet • Home PC Initiative • WTO membership • Telecom Act • Establishment of Telecomm Commission • Establishment of Saudi Telecom Company (STC) 2004 2007 2006 2002 1999 2005 1998 2001 2003 • Issuance of Telecom Bylaw • Launch of Initial Public Offering (IPO) of STC • Liberalization of VSAT • Drafting a national IT plan • Drafting the e-transaction act • The Launch of the e-payment gateway • Liberalization of data and mobile • 2nd mobile licensee launches IPO • Liberalization of ISP sector • 3rd Mobile License TBI • 2nd Fixed Line License TBI • 3G Service launched • Internet Restructuring • E-Transaction & E-Crime Acts • Riyadh “Smart City” Project launched with a pilot site • 1st National eTransaction Conference held

4. The ICT Landscape Legal and Regulatory Telecomm Act Intellectual Property Rights e-Transactions Law Cyber CrimeLaw Content Development Building Confidence (CERT, SPAM,..) HomeComputing SMEs & Smart Cities ICT Development Strategy &Action Plan Portal PKI Centre SettingStandards e-Government Project Sadad (e-payment Gateway) Smart National ID Cards e-Umrah Saudi EDI (E-Trade) National Projects e-Tax MOI Citizen Portal Invest-In-SaudiPortal … • National commitment to capacity building – • 1 Billion SR for e-education projects • Multiple projects with international partners for capacity building (Intel, Microsoft, Cisco, ..) Source: CITC

5. Impact of ICT on Competitiveness Rankings Source: CITC

6. National e-Government Program Official start: 1 / 1 / 2005

7. The Saudi Approach ”Yesser“ Coordinated Decentralized Approach Unified Vision and Action Plan Common Standards and practices Shared Infrastructures

8. Total budget allocated For the period of 2006 – 2010 SAR (3045) Million Initiative Budget The budget funds more than 150 e – services, (3) National projects (6) Major infrastructure projects In addition to other projects المصدر: يسّـر

9. COMPONENTS OF E-GOVERNMENT ACTION PLAN Having a compelling and motiv-ating vision to drive the initiative as well as clear and specific ob-jectives to guide implementation Describing all the service improve-ments aimed for by redesigning the government agency’s services, e.g., availability whenever and from wherever Providing major cross-departmental applications as a catalyst for increasing efficiency and effectiveness of government agencies Vision & Objectives Cross-departmentalprojects ** E-Services Building a reli-able infrastruct-ure (incl. data and technical layer) in compliance with YEFI* standards and building on e-government infrastructure Having a dedic-ated organization embedded in an appropriate governance model, with an effective funding mechanism and a broad change mgmt. initiative Infrastructure Organization Governance Funding Change Mgmt. * Yesser Framework for Interoperability; **Not applicable for all government agencies Source: Team

10. 2010 VISION Timeline needed to boost motivation and ensure timely delivery Goal of providing servi-ces to everyone in the country (i.e., city and countryside, citizens, business and expatriates) Goal of providing access to services from every-where inside and even outside the country (e.g., expatriates) “By the end of 2010, everyone in the Kingdom will be able to enjoy – from anywhere and at any time – world class government services offered in a seamless, user friendly and secure way by utilizing a variety of electronic means.” Goal of providing access to services at any time (“24/7”) Objective of providing better services Key belief of “e-government must be driven by user demand” Goal of providing services to the user in an integrated and seamless way Goal of providing servi-ces through electronic means such as internet, kiosks, IVRs and mobile phones (SMS) Goal of providing services at the highest standard of security Source: Yesser

11. 10 OBJECTIVES FOR SAUDI-ARABIA’S E-GOVERNMENT INITIATIVE PROVIDE BETTER SERVICES BY THE END OF 2010 1. Provide the top priority services (150) at world class level of quality electronically 2. Deliver services in a seamless and user friendly way and at highest standards of security 3. Make services available to everyone in the Kingdom and allow 24/7 access from cities as well as countryside and even outside the country 4. Realise 75% adoption rate with respect to the number of users 5. Ensure 80% user satisfaction rating for all services provided electronically INCREASE INTERNAL EFFICIENCY AND EFFECTIVENESS 6. Deliver all possible official intra-governmental communication in a paperless way 7. Ensure accessibility of all information needed across government agencies and storage of information with as little redundancy as possible 8. Purchase all goods and services above a reasonable value threshold through e-procurement CONTRIBUTE TO COUNTRY’S PROSPERITY 9. Contribute to establishment of information society in the Kingdom through spreading information, knowledge and use of e-services 10. Help improve use of country’s assets and resources by increasing society’s productivity in private, business and public sector Source: Yesser

12. NATIONAL E-GOVERNMENT TECHNICAL ARCHITECTURE Components to be implemented and managed centrally Agency Web sitesand portals E-government portal Intranet portal Corporate systems(e.g., ERP) Front-end layer E-government network E-services integration infrastructure User interaction toolkit Middle layer Integration bus Paymentsgateway User securitygateway E-government network Agency back-end system MoI MoCI PKI - Certificate Service Providers SADAD Back-end layer

13. Owner Yesser • Data owners (e.g. MoI, MoCI) • Yesser OVERVIEW INFRASTRUCTURE PROJECTS Infrastructure Projects Governmentnetwork Integrationinfrastructure Governmentportal Intranetportal E-services shared data Interoperab.framework E-governmentnetwork Integrationinfrastructure E-governmentportal Intranetportal E-services shared data Interoperab.framework Project • Integration bus • Shared services: user authentication/ authorization, payments • User interaction toolkit • Single (not exclusive) point of access to internal gvmt. data and supporting applications for gvmt. agencies and their employees • Single (not exclusive) point of access to information about gvmt. services and e-services for citizens and companies • Single (not exclusive) point of access to gvmt. e-services • Facilitation of data sharing between gvmt. Institutions • Implementation of required interfaces • Common standards and definitions to be used in exchange of information between gvmt. agencies • Network infra-structure and set-up of stand-ards allowing gvmt. agencies, companies and individualsdata exchange • Infrastructure for VPN connecting government institutions De-script-ion • All gvmt. agencies participating in e-govern-ment program • All gvmt. agencies participating in e-govern-ment program • All gvmt. agencies participating in e-govern-ment program • All gvmt. agencies participating in e-govern-ment program • MoI, MoCI • SADAD • All gvmt. agencies participating in e-govern-ment program Involved entities • ongoing • 2007 • 2007 after devising the specifications Stage – I accomplished, the portal was launched Data center established, stage I connecting (14) government organization accomplished Government service bus specifications and design accomplished. In the stage of awarding the project. Accomplishment status

14. OVERVIEW E-SERVICES PROJECTS eServices Projects E-procurement Government correspondences National data exchange Project Category 1 orpilot e-services Category 2e-services Category 3e-services Description • Services of highest priority, serving as best practice examples • Services of very high priority • Services of high priority Process mapping for service as-is, business process redesign, IT assess-ment and redesign, e-enablement and implementation of service Number of services • G2C: 2 • G2B: 3 • G2G: 1 • G2C: 12 • G2B: 5 • G2G: 3 • G2C: 57 • G2B: 62 • G2G: 5 • (4) government organizations Owner • 11 different government agencies • 34 different government agencies

15. OVERVIEW NATIONAL APPLICATION PROJECTS National Application Projects E-procurement Government correspondences National data exchange E-procurement Government correspondences Governmentdatabases Project Descrip- tion • Development of a govern-ment-wide electronic platform for centralized procurement of goods and services needed in gvmt. agencies • In the end state, usage of platform mandatory for all gvmt. agencies and all suppliers (given value of purchase is above a certain threshold) • Development of a govern-ment-wide electronic platform to prepare, exchange, store, track and retrieve messages and documents • To consist of two modules • Electronic messaging system • Electronic document management system • Development of a govern-ment-wide electronic platform to make available to all gvmt. agencies (and, possibly, the public and the private sector) information already stored in databases of various government agencies Owner • Ministry of Finance • Yesser (facilitator) • Yesser (facilitator) • Short term, only biggest ministries • Long-term, all government agencies • All government agencies and their employees • As “suppliers”: gvmt. agencies to be identified • As users: all gvmt. agencies and, possibly, the public and private sector Involved entities

16. Excluding eGovernment Timeline: Beginning 2005 2006 • Establishing ‘Yesser’ • (Organizational structure, work plan, Identity) • Developing ‘Yesser’ website • Electronic government surveying • Internal e – government committees • Develop strategy and National action plan • Prepare pilot e - services • Design Technical infrastructure. • E – government projects approval mechanism. • Payment order e – Form. • Government directory e - 905 • Acts and bylaws directory. • Government services directory. • E – government guidelines. • Best practices (ongoing) • YEFI framework (ongoing) • Workshops (ongoing). • E – government building construction • National center for digital certification preparation • Data center construction and equipping. • Government Secure Network • Government services portal – stage I • Infrastructure components – stage I • Government Resource Planning. • Support the implementation of pilot services • E – services budget allocation • E – forms for ministry of finance and auditing bureau. • Public Private Partnership. • Awareness in the government sector • E – transactions conference

17. eGovernment Timeline: Now 2008 2007 2006 • Sufficient funds to implement e – government projects. • National center for digital certification readiness. • National data center readiness. • Government secure network readiness • Enhance IT representation and involvement in government organizations • Centralization of IT in government organizations • Widespread of internet use. • Widespread of personal computers • Use of smart card applications • Legislative constitution readiness • E – government portal – stage 1 readiness. • Infrastructure components – stage 1 readiness. • The provision of several government services electronically. • E – forms dissemination • Enhance public and government awareness. The first tipping point for e - government

18. 2 3 1 MONITORING AND REPORTING CYCLE • Project managers update PMO on projects’ status • PMO sends status update templates to project managers • Project managers send updated templates to PMO • PMO discusses status update with project managers Project managers report to PMO • E-government program directorate reports to Supreme Supervisory Committee • E-government program directorate reports on a quarterly basis on status of e-government program to the Supreme Supervisory Committee and seeks their feedback • E-government program directorate escalates issues, if needed • SSC gives feedback on status and takes decisions on projects if necessary • PMO reports to e-government program directorate and Steering Committee • PMO reports on a monthly basis on status of projects to e-government program directorate and Steering Committee and seeks their feedback • PMO escalates issues, if needed PMO reports to EPD* & SC** EPD reports to SSC*** Full reporting cycle includes feedback to keep two-way communication between project managers and PMO, EPD, SC, and SSC * EPD: e-government program directorate; SC: Steering Committee; SSC: Supreme Supervisory Committee Source: Team

19. 1 2 3 THREE LEVELS OF MEASUREING AND EVALUATING • Ministry/Agency Level • Applying Resolution 40 • Implementation Rules for all government agencies to be measured • Measuring form to be submitted by all government agencies each six months stating • the development of eGovernment adaptation • National Level • Action Plan Indicators: • Balance Score Card Project: Objectives: • Detailing Action Plan’s Monitoring Indicators • Applying monitoring and reporting document • Collecting the summery of agency’s measuring forms and applying it on National Level • International Level • Mapping KSA to WEF/INSEAD’s NRI and UNPAN’s Indexes: • eMapping Project: Objectives: • 1. Deepening KSA’s presence in the UNPAN and NRI • 2. Strengthening KSA’s local capacity to provide relevant data • 3. Identifying the strategic benefits to be obtained from KSA’s e-mapping

20. Example of Monitoring and Evaluating on a National LevelObjective: INCREASE INTERNAL EFFICIENCY EXAMPLES Objectives Measurement Source Example Assessment • Number of government agencies using e-mail • Percent of communication done by e-mail • Government agencies IT assessment % of gov. agencies using e-mail 1. Deliver all possible official intra-governmental communication in a paperless way Jan 06 Jun 06 Jan 07 Jun 07 Jan 08 2. Ensure accessibility of all information needed across government agencies and storage of information with as little redundancy as possible • Percent of government agencies linked through VPN/ network • Percent of government agencies sharing databases • Government agencies IT assessment % of all gov. agencies linked through VPN Jan 06 Jun 06 Jan 07 Jun 07 Jan 08 3. Purchase all goods and services above a reasonable value threshold through e-procurement % of total value • Percent of total value of government purchases through e-procurement • Percent of total volume of gov. purchases through e- procurement • Monitoring reports of e-procurement project Jan 06 Jun 06 Jan 07 Jun 07 Jan 08 Source: Team

21. Example of Monitoring and Evaluating at Project LevelObjective: BETTER SERVICES BY THE END OF 2010 EXAMPLES Objectives Dimension Measure Source Example Assessment 1. Provide the top priority services (150) at world class level of quality electronically • Speed • Duration of service delivery, e.g., average of 10 min for work permit issuing World Bank, other benchmarks as cross-check Duration to get work permit (min) 80% Jan 06 Jun 06 Jan 07 Jun 07 Jan 08 Expat labour request % • Accuracy • Number of requests not processed properly Projectmonitoringreports 2. Deliver services in a seamless and user friendly way and at highest standards of security Lost or could not be handled No. of Complaints/feedback • Respon-siveness • Number of complaints through website or offices Project monitoringreports 3. Make services available to everyone in the Kingdom and allow 24/7 access from cities as well as countryside and even outside the country Jan 06 Jun 06 Jan 07 Jun 07 Jan 08 Number of e-services • Degree of fulfilment to be available online • No. of e-services available online • No. of access terminals in regions • No. of foreign users Projectmonitoringreports Jan 06 Jun 06 Jan 07 Jun 07 All qualitative objectives need to be operationalised along 4 dimensions, each of which is to be measurable Source: Team

22. Thank You! Please visit: www.yesser.gov.sawww.saudi.gov.sa