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Commercialism: The Nottingham Journey

Commercialism: The Nottingham Journey. Andy Hedgecock Development Consultant, NCC Development Team. Commercialism - P art of O ur Future. Commercialism - P art of O ur Future. Perceptions?. Commercialism - P art of O ur Future. Perceptions?. But what’s the reality?.

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Commercialism: The Nottingham Journey

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  1. Commercialism: The Nottingham Journey Andy Hedgecock Development Consultant, NCC Development Team

  2. Commercialism - Part of Our Future

  3. Commercialism - Part of Our Future Perceptions?

  4. Commercialism - Part of Our Future Perceptions? But what’s the reality?

  5. Commercialism - Part of Our Future Perceptions? Business Planning

  6. Commercialism - Part of Our Future Perceptions? Integrated Facilities Management

  7. Commercialism - Part of Our Future Energy Projects - Invest to Save

  8. Commercialism - Part of Our Future Moving into new markets

  9. Commercialism - Part of Our Future Companies we own (or part-own)

  10. Commercialism Development Programme • Blue touch paper lit by consultant • Commercialism & cultural change: introduction • Basic financial decision making • Lean thinking / planning • Customer centred interactions • Skills for the commercial environment • Project management (in-house) • Marketing (in-house) • Evaluation (Kirkpatrick)

  11. Where do you fit? Specialist or market regulation TIME ‘Discretionary’ Services

  12. Financial decisions • Understanding a budget in context • Determining what causes costs • Simple analysis of financial performance • Non-financial considerations • Develop options for changing a service

  13. Lean thinking • Lean principles • Myth busting • Improving services to citizens • Adding value • Implementation of lean principles • Reducing waste exercise

  14. Customer-centred interaction • Read customer needs • Use language to influence • Manage conflict • Create quality conversations • Engagement toolkit

  15. Skills for the commercial environment • Stakeholder analysis • Understanding competition • Products, markets and objectives • Scanning & analysis • Managing partnerships • Risks and mitigations • Writing skills

  16. Questions?Comments? andrew.hedgecock@nottinghamcity.gov.uk

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