Pilot and Case studies

1. Pilot and Case studies

2. Content • On the following slides, you will find a brief introduction to: • What is GoPro e-community • Installations • GoPro e-community Scandinavia • GoPro e-community Iceland • GoPro e-community Denmark/Sweden • ODA • DAK • GoPro e-community Estonia • References

3. What is GoPro e-community • GoPro e-community is an electronically linked form completion service • For institutions this is the way to modify the administration and intensify the service level towards the citizens. • GoPro e-community enables citizens to fill in and submit forms electronically over the Web, using electronic signatures for verification. • The electronic forms are received by the Public offices or Institutions, it runs through the case- and document management system at the office´s site. • GoPro e-community is forcing powerful digital aggregator of Strategies • Value added eGovernment  online interaction with citizens and businesses

4. GoPro e-community– Scandinavia • Denmark and Sweden, ODA, DAK. • Norway, e-community to be installed on a common server at IBM – over 200 organisations getting access • Estonia (16 organisations – pilot) • Iceland (20 organisations – fully running solution) • Germany and UK – GoTo market plan is made, huge interest already discovered

5. GoPro e-community– Iceland • Local governments (80%) • Akureyrarbær • Borgarbyggð • Borgarfjarðarsveit • Garðabær • Hafnarfjarðarbær • Hveragerði • Mosfellsbaer • Reykjanesbær • Reykjavíkurborg • Sandgerði • Vogar • Loan Foundations • State Student Loan Fund • State Building Fund • Companies • Alþjóða líftryggingarfélagið (Insurance) • Líftryggingafélag Íslands (Insur.) • Netbankinn, SPRON (Internetbank) • Samlíf (Insur.) • Sjóvá-Almennar hf. (Insur.) • Tryggingamiðstöðin hf. (Insur.) • Vátryggingafélag Íslands (Insur.) • IMS (Private Elementary School) • Central governments • Ministry of Education, Science and Culture • Ministry of Health and Social Security • Trade Council of Iceland

6. GoPro e-community– Denmark/Sweden • Two projects • ODA, Open Digital Administration • A EU funded project • Næstved municipality, Denmark • Skurup municipality, Sweden • DAK, Din Åbne Kommune • Funded by Danish Central Government • Frederikshavn municipality, Denmark • Skagen municipality, Denmark • Skørping municipality, Denmark

7. GoPro e-community – Estonia • A huge pilot project, 16 local and central Govetnments participating • Create a information portal enabling • electronic filling in of papers • equal life quality of in rural areas with that of urban regions • support local initiativesand services • Re-engineering of the public sector

8. Reference 1:Student loan fund Background • Icelandic Student Loan Fund (LIN) • 6.000 Active students, 1/3 living abroad • 30.000 former students, now paying on loans to LIN • Each student has to deliver at least 3 forms on a yearly basis • Until autumn 2000 all applications where manually scanned and entered into GoPro Case and Oracle for statistical handling • Communication to students abroad through a “agent” in Iceland, lack of direct communication • Using GoPro e-community sinceNovember 2000

9. Reference 1:Student loan fundSavings • After only 6 months 40% of all students where using electronic formsReduced delivery time from 3 months to 2 weeks • Huge savings in manual work during peak season • 3 times more info delivered for the 1/4 of the cost • Latest numbers = 60% of forms delivered electronically by use of GoPro e-community

10. Reference 2: Naestved Local Community in Denmark • One of the European Telecities The good live online - Open Digital Administration • An online city portal • 550 GoPro Case Users at the administration since 1997 • 47.000 people – inhabitants of Naestved - have access for using GoPro e-community since 9/2001

11. Reference 2: Naestved Local Community • ODA- Open Digital Administration • A EU project 1.1.2001-1.6.2002 • GoPro e-community running since, 1.Sept 2001 • Sickness benefits employees • Companies/Citizens fill out necessary forms online • Building permits • Please look at Case Study at www.gopro.net/XXX • English site www.oda-com.org

12. Citizens ODA Institutions ODA - open digital administration

13. Reference 2: Naestved Local Community

14. Reference 3: Din Åbne Kommune (DAK) Denmark”Your open local community ” www.voreskommune.dk

15. Reference 3: DÅK project: Status • Three local governments participating • Skorping Municipality • Skagen Municipality • Frederikshavn Municipality • (17 others following on the ”side line”) • First forms and processes start in June 2002 • Fully functional in September 2002 • With 18 processes through the web • Skagen and Skørping are ”old” customers of ours, on GoPro Case

16. Reference 3: DÅK project The goals • After ½ year 10% of all forms submitted electronically, 1 year 20% af all forms, 1½ year 30%. • Process time of cases and forms shall decrease by 30% • 80% citizen satisfaction of service, usability,security and visibility

17. Reference 3: DÅK project: A necessity • Improved and increased service to citizens and businesses • Increased effectivity at the municipalities side – economical necessity • To create attractive working environment • fight for employees of the future

18. Reference 3: DÅK: Trends in Denmark • General facts e-community is fighting against, at the municipalities side • Decreasing productivity in the governmental sector • Rising demand for governmental services • More retired older citizen, fewer younger • Competition with the private sector • Less tax money to spend on services

19. Reference 3: DÅK: Productivity in Danish local governments

20. Reference 3: DÅK: Demographics 2000 -2010

21. Reference 3: DÅK: Are Danes open for Digital Administration? % Wants to use the internet for communicating with local government. %

22. Demonstration • You will find the following demo running on http://showroom.gopro.net • The following is an introduction to the demo.