Approaches to Problem Solving

1 / 14

# Approaches to Problem Solving - PowerPoint PPT Presentation

Approaches to Problem Solving. Five Step Problem Solving. Identify Gather Facts/Analyze Develop Alternative Actions Make a Decision Follow Through. The Seven Step Problem-Solving Technique. Identify the Problem Gather the Data List Possible Solutions Test Possible Solutions

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.

## PowerPoint Slideshow about 'Approaches to Problem Solving' - lahela

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

### Approaches to Problem Solving

Five Step Problem Solving
• Identify
• Gather Facts/Analyze
• Develop Alternative Actions
• Make a Decision
The Seven Step Problem-Solving Technique
• Identify the Problem
• Gather the Data
• List Possible Solutions
• Test Possible Solutions
• Select the Best Alternative
• Implement the Solution
• Evaluate the Results
The Problem Solving Model
• Set Goals
• Assess Needs- Do an information analysis
• Write Issue Statements
• Set Action Objectives
• Identify and Review Options
• Select Strategies
• Design Action Plans
• Implement Action Plans
How to Solve Problems
• Identify the Problem
• Each person says what happened, how I feel, and what I need. Then restate the problem giving both viewpoints
• Brainstorm Solutions
• Evaluate Each Solution
• Ask: Is it safe, How will it make people feel,Is it fair, Will it work?
• Choose a Solution and Use It
• Ask: It it working? Change to another solution if needed
The Problem Solving Model
• Set Goals
• Assess Needs and Collect Hard Data
• Write Issue Statements
• Write Explicit Problem Statements
• Set Action Objectives and/or Goals
• Define Selection Questions
• Explore and Select Alternatives
• Develop an Action Plan
• Implement the Action Plan
Looking at Problems – An Artists ViewFrom: Drawing from the Right Side of the Brain by Betty Edwards (2012, 4th Edition)
• To saturate your mind with information about a problem . . .To help you see . . . To achieve that perspective . . .You will have to be able to:
• Perceive the Edges of a Problem

Where are the boundaries?

• Perceive the Negative Spaces of a Problem
• What are the spaces around the Subject?
• Perceive the Relationships and Proportions of a Problem
• What are the things that don’t change or can’t change? What are the relationships of the parts to each other?
• Perceive the Lights and Shadows of a Problem
• What parts are visible? What are the shadows?
• Perceive the Gestalt of the Problem
• What is the unique set of qualities that make the problem what is is?
Problem Solving Model (MBTI)
• Gather relevant date using Sensing Function to collect facts and details
• Then look at options and possibilities using your Intuition Function to generate alternatives & possible solutions
• Then use knowledge of cause & effect and the logic of your Thinking Function to list steps involved, weigh strength of each alternative and examine consequences of proposed actions
• Finally, explore the impact the decisions you make will have on people using your Feeling Function by determining harmony with personal values and weighing gains & losses
Problem Solving ProcessFive Basic Steps
• 1) Fact Finding
• 2) Problem Finding
• 3) Idea Finding
• 4) Solution Finding
• 5) Acceptance Finding
Problem Solving Process Continued
• 1) Is it something you care about? Can you be specific about the problem? Do you have some influence on the problem?
• 2) Describe two things: The present situation and the future situation as you would like it to be.
• What are the positive forces and and what are the forces that resist improvement and keep the problem a problem? Restate your problem briefly, indicating the present situation and consequences and then the future situation and consequences of creating the ideal
Problem Solving Process Continued
• 3) Most problem situations can be understood in terms of the forces which push toward improvement and the forces which resist improvement and keep the problem a problem. List all the forces on as many sheets as required to complete the task. Identify the helpful, driving forces and the forces that restrain or hinder.
• 4) Review the two lists and underline those forces which seem most important, which you might be able to affect constructively.
Problem Solving Process Continued Action Steps
• 5) For each restraining force you underlined list some possible action steps which you might be able to plan and carry out to reduce or eliminate the effect of the force.
• 6) Then do the same for each driving force
• 7) Decide which action steps appear to be most promising in achieving the desired change. Which action steps if implemented would cause the most resistance?
Problem Solving Process ContinuedAction Steps
• 8) When you deicide on the action steps then list the materials, people, and other resources you will need to carry out the action
• 9) Review and critique your action plan-eliminate items or action steps that do not seem to fit into your plan. Add new steps and resources then plan the sequence of action steps.
• 10) Set up begin dates and ending dates and create a process for evaluating your plan
Decision Making Model
• What is your central or core issue? Define it by looking at it from various perspectives
• Brainstorm alternative strategies for addressing the core issue
• List questions you have about each strategy
• List advantages of each strategy
• List the disadvantages of each
• List and prioritize recommendations.
• Write your rationale for each recommendation.
• Decide which recommendations you will implement