Electronic Document Exchange: The Latest and Greatest in Interstate Communication

1. Electronic Document Exchange: The Latest and Greatest in Interstate Communication Kerry Newcombe, OCSE/Northrop Grumman Jan Raffauf, Indiana DCS Child Support Bureau Debbie Packard, Illinois HHS Department of Child Support Services

2. Electronic Document Exchange • Provide states with a method to exchange child support and UIFSA documents electronically • States receive documents faster, do not have to rely on mail • Solicited documents – request and receive a response to requests • Unsolicited documents – send documents to support case processing • Implementation - August 2012

3. EDE Demo

4. Indiana IV-D Background • State administered/county operated • Highly judicial • 92 counties • Approximately 300,000 cases • Average 320 new UIFSAs/month

5. Indiana EDE – Getting Started • State Registry • Setup scanning & doc storage • Drafted procedures • Played with it • Modified procedures

6. Indiana EDE – Getting Started • Counties • Involved county Field Consultants • Webmail with EDE Guide to counties • Start: 1 county downloading unsolicited docs • Revised procedure

7. Indiana EDE – Getting Started • 92 Counties • Add 5-10 counties per week • Field Consultant talks with counties • Monitor downloading • Send everything from State Registry through EDE • Send certified docs by US Mail • Scanning equipment

8. Expanding Indiana EDE Usage • Expanding County Usage • Sending Requests • Downloading Responses • Responding to Requests • More Document Types • More States • Enhancements

9. Indiana Lessons Learned • Start small, but START! • Stay flexible and revise • It’s pretty simple!

10. Illinois’ Business Case Proposal • EDE application moved into production August 20, 2012 • The assumption was made that EDE would: • Allow states to begin building a case or initiate actions more quickly • Assist workers by having critical CSE documents readily available • Aid workers in determining next case action

11. Illinois’ Business Case Proposal • Sharing a limited number of imaged documents would: • Facilitate the design and development process • Suggested documents include • Birth certificates • Affidavits of paternity • Court orders • Genetic test results

12. EDE User Roles There are 4 user types that can be assigned to workers: Role Type CodeRole NameRole Description SU Requestor This role may perform the following functions: - Make a request - Download requested documents - Upload unsolicited documents SV Responder This role may perform the following functions: - Respond to a request - Download unsolicited documents - Assign a request to self - Release a request previously assigned to self

13. EDE User Roles Role Type CodeRole NameRole Description SW Requestor and Responder This role may perform the following functions: - Make a request - Respond to a request - Download requested documents - Upload unsolicited documents - Download unsolicited documents - Assign a request to self - Release a request previously assigned to self

14. EDE User Roles Role Type CodeRole NameRole Description SX Superuser This role may perform the following functions: - Make a request - Respond to a request - Download requested documents - Upload unsolicited documents - Download unsolicited documents - Assign a request to self

15. Contact Information • Jay Butler, OCSE, Northrop Grumman jay.butler@ngc.com; (615) 892-0554 • Kerry Newcombe, OCSE, Northrop Grumman kerry.newcombe@ngc.com; (540) 955-1471 • Jan Raffauf – Project Manager, Indiana Department of Child Services; (317) 508-5030 Janet.Raffauf@dcs.IN.gov • Debbie Packard, Public Service Administrator, Illinois; (815) 987−7977 Deborah.Packard@Illinois.gov