Week 5 Part Two

1. Week 5 Part Two Management & Leadership

2. What is Management? • Definition: The process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

3. The Four Functions of Management • Planning • Organizing • Leading • Controlling

4. Planning • Definition: A management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goal and objectives

5. Planning The functions as following: • Setting organizational goals • Developing strategies to reach those goals • Determining resources needed • Setting precise standards

6. Organizing • Definitions: A management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything works together to achieve the organization’s goals and objectives

7. Organizing The Functions as following: • Allocating resources, assigning tasks, and establishing procedures for accomplishing goals • Preparing a structure (organization chart) showing lines of authority and responsibility • Recruiting, selecting, training , and developing employees • Placing employees where they’ll be most effective

8. Leading • Definition: Creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization’s goals and objectives

9. Leading The Functions as the following: • Guiding and motivating employees to work effectively to accomplish organizational goals and objectives • Giving assignments • Explaining routines • Clarifying policies • Providing feedback on performance

10. Controlling • Definition: A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not

11. Controlling The Functions as following: • Measuring results against corporate objectives • Monitoring performance relative to standards • Rewarding outstanding performance • Taking corrective action when necessary

12. Difference between goals and objectives • Goals are broad, long-term achievements that organizations aim to accomplish • Objectives are specific, short-term plans made to help reach the goals

13. What are the Four Types of planning to achieve organization goals and objectives? • Strategic planning – broad, long-range planning that outlines the goal of organization • Tactical planning – specific, short-term planning that lists organization objective • Operational planning – sets specific time table and standards. • Contingency planning – alternative sets of plan in case the first set doesn’t work

14. Steps in decision Making • Define the situation • Describe and collect needed information • Develop alternatives • Develop agreement • Decide which alternative is best • Do what is indicated • Determine whether the decision was good one and follow up

15. What is the difference between a manager and a leader? • A Manager plans, organizes, and controls functions within an organization. • A Leader has vision and inspires others to grasp that vision, establishes corporate values, emphasizes corporate ethics, embrace change and stress accountability & responsibity.

16. Type of Leadership Styles • Autocratic Leadership • Participative (democratic) Leadership • Free-rein Leadership

17. Autocratic Leadership • Definition: Leadership style that involves making managerial decisions without consulting others • This leadership style is effective in emergencies and when absolute followership is needed, also effective with sometimes new, relatively unskilled workers who need clear direction and guidance.

18. Participative (Democratic) Leadership • Definition: Leadership style that consists of managers and employees working together to make decisions. • Research has found that employee participation in decisions may not always increase effectiveness, but it usually does increase job satisfaction. • This leadership style that values traits such as flexibility, good listening skills and empathy. Employees meet to discuss and resolve management issues by giving everyone some opportunity to contribute to decisions • Many large organizations like Wal-Mart, FedEx, IBM, Cisco and most smaller firms have been successful by using this leadership styles

19. Free-rein Leadership • Definition: Leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives • This leadership style is often that traits include warmth, friendliness and understanding. • Is the most successful leadership style in certain organizations, such as those in which manager supervise doctors, professors, engineers or other professionals.

20. Five steps of the vital role communication plays in influencing in organization • Setting clear standards • Monitoring and recording performance • Comparing performance with plans and standards • Communicating results and deviations to employees • Providing positive feedback for a job well done and taking corrective action if necessary

21. What qualities must standards possess to measure performance results? Standards must be • Specific • Attainable • Measurable

22. The skills that managers need • Technical skills Ability to perform specific tasks such as selling products or developing software • Human relations skills Ability to communicate and motivate • Conceptual Skills Ability to see organizations as a whole and how all the parts fit together

23. Activity • Imagine that one day you would like to be a manager. Here are some questions to get you started thinking like a manager: • Would you like to work for a large firm or a small firm? Private or Public? In an office or out in the field? Give your reasons for each answer • What kind of leader you would you be? Do you have any examples to show that?

24. Important Questions may come out in the exam!!! • Please take out your note book or pieces of paper to copy down from white board!!!