Leading Provider of Value-added Customer Support / Call Center Services

1. Leading Provider of Value-added Customer Support / Call Center Services An ISO 9001 : 2008 Company

2. www.greettech.com Bridging the GAP between your customers’ support related needs and building Customer Delight. We provide you a highly cost-effective, flexible and scalable Customer Support Operation set up

3. Proven Expertise & Experience www.greettech.com • Integral part of India’s No.1 Financial Accounting Software Company - Tally Solutions • Thousands of man hours of experience and expertise • Handling thousands of calls daily • For customers across Asia, The Middle East, Europe and Africa

4. Our Team www.greettech.com • Vastly experienced and highly trained Customer Supportprofessionals • Operate from a highly secure and hi-tech facility

5. Our Approach www.greettech.com • Offer customers immense flexibility • Customised services • Total quality assurances • Operate in real time • Benefits from Hour 1

6. Domain Expertise & Competency www.greettech.com INDUSTRY EXPERTISE • Outbound Voice • Telemarketing • Lead Generation • Database Building / Cleaning • Soft Collections • Welcome Calls • Provider Calls PROCESS COMPETENCIES • Inbound Voice • Customer Care • Collections • Technical Help Desk • Service Provisioning • Product Support • Cross-sell & Up-Sell • Directory Enquiry • Member Calls • Transaction Processing • Mailroom & Scanning • Plan Building, Claims Audit, Help Desk, OPR • Order Fulfillment • Account Maintenance • Application Processing • Fulfillment Services SERVICE CHANNELS • Contact • Voice • Email • Fax • White Mail Transaction Processing • Blended • Voice & Email • Voice & Transaction

7. Quality Control Systems www.greettech.com Agent given formal feedback by Team Leader & Quality Analyst Bucket (A) 90% Exceeds 2 Calls Per Week Initially 1 call per agent per day for a week If in a fortnight achieves > 80% moves to Slot A 5 Calls Per Week Agent not pulled out of production But put on refresher training Bucket (B) Between 60 to 90% Start If in a week achieves > 60% Moves to Slot B Agents on Calls Less than 60% Agent removed from production for further training & mentoring Bucket (C) Agents on Calls 1 Calls Per Day TL & QA Team Monitor Calls Using Voice Logger

8. Key Differentiators www.greettech.com • We provide your customers world-class support without additional manpower or technology • No infrastructure pre-requisites • Commence operations, literally, from Hour 1. • Infrastructure fully geared for ‘immediate deployment’

9. Key Benefits www.greettech.com • Immediate and immense Cost and Time Savings • No “Minimum Time / Minimum Budget” Constraints • You choose the type, duration, timing, language… • Size not an issue… we work with Large and Small Enterprises alike, with equal Zeal • Personnel highly trained & experienced

10. Key Benefits www.greettech.com • Zero start-up costs • Fixed charge basis… hence no cost overruns • Infrastructure and resource costs ours • Immediate deployment…‘hit the ground running’ • Latest technology in telecommunications and customer-care

11. World Class IT Environment www.greettech.com US/UK/Australia Configuration of VoIP minutes WAN Remote VoIP Gateway Modem AbovEdge/3rd PartyVoIP Gateway Router Domestic Calls Contact Server Remote PSTN Network Trunks Campaign Manager Database server Report Agent Admin Console TCP/IP E1/T1/Analog TCP/IP Predictive Proportional Power Preview Progressive Dialer Recording Server Agent Console PC based PBX TCP/IP Software Console Independent of Licenses/Machines CTI h/w onPCI slots TCP/IP RJ 45 To RJ 11 Terminator near respective Agent PC KRONE Patch Panel RJ 11 Agent Floor

12. Latest Technology Backup www.greettech.com • Latest technology environment… ensuring 100% reliability, flexibility and security • IPLC links via diverse and redundant routes • Redundant domestic loop • VPN connectivity for back up

13. Latest Technology Backup www.greettech.com • Back-up for all critical equipments • Availability of captive power with redundancy • Round-the-clock availability of technical services team

14. Sample Workflow Screenshots www.greettech.com • Workflow can be created and adapted to suit individual client requirements

15. Real Time Agent Performance Analysis www.greettech.com • Real-time Monitoring capability • Real-time and Agent History Analysis • Bird’s eye-view of agents on call / call status and Queuing Status

16. Sample Call Analysis – Abandoned Calls www.greettech.com • Call details, including receipt, waiting time, abandoned calls and user involvement time are studied

17. Quality Control Screenshot - Call Play-Back Demo www.greettech.com • All Agent Calls are recorded and can be played back for Quality Checks and Control Measures

18. Real-time Voice Quality Monitoring www.greettech.com • Voice calls are recorded and monitored live to check strict adherence to standards

19. Quality Control - Call Evaluation Criteria www.greettech.com • Various parameters that have an impact on Quality in Customer Support are analyzed and evaluated for maximum customer satisfaction.

20. Quality Control - Call Evaluation Criteria www.greettech.com • Strict adherence to the parameters is maintained and agents are evaluated on a continuous basis on these parameters.

21. Quality Control - Call Evaluation Criteria www.greettech.com • Customer Query, Agent Response and Customer Feedback are noted and studied for uniform and consistent quality standards.

22. To Offer World Class Support to your Customers, Contact us Now Greet Technologies Pvt Ltd. 338-339 Raheja Arcade, Koramangala, Bangalore - 560095. India Phone: +91-80-25534938 / 25523873 Fax: +91-80-30201853Email: profit@greettech.com Website: www.greettech.com