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User Support in TeraGrid

User Support in TeraGrid. Sergiu Sanielevici, GIG Area Director for User Support Coordination sergiu@psc.edu. User Support Coordination by GIG. Mission: Manage joint work by user support staff at all RP sites in order to provide excellent assistance to all TeraGrid users.

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User Support in TeraGrid

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  1. User Support in TeraGrid Sergiu Sanielevici, GIG Area Director for User Support Coordination sergiu@psc.edu

  2. User Support Coordination by GIG • Mission: Manage joint work by user support staff at all RP sites in order to provide excellent assistance to all TeraGrid users. • CurrentStaff: 2.1 FTE in GIG, working with ~15 FTE of user consultants in the 11 RPs. • Complementary to TG User Facing Presence • www.teragrid.org/userinfo • www.teragrid.org/kb • portal.teragrid.org

  3. GIG User Support Coordination Tasks • Lead the User Services Working Group • Forum for discussions and concerted action by user consultants from all RP sites • Resolve cross-site and “difficult” tickets referred by TG help desk • Weekly teleconferences, email list for assigning/solving problems • User Champion Coordination • Assign and coordinate contact teams for each xRAC user group • Foster and report transformative science achievements; extract exemplary scenarios of TG resource use • Manage cross-site user support • Coordinate TG-wide aspects of integration of Track 2 systems

  4. GIG User Support Coordination Tasks (2) • Advanced Support for Teragrid Applications (ASTA) • With help from the xRAC reviewers, foster mappings of transformative science to exemplary use of TG resource combinations, where a focused insertion of TG staff expertise for up to 1 year is likely to result in important progress. • Manage ASTA project execution. 35 projects supported to date: 25 graduated, 10 active. This includes 5 of the 8 projects in Ralph’s talk. • Coordinate User Requirements Gathering • Conduct and interpret annual user surveys • Extract user needs from contact team interactions • This is the basis for Year 4 and 5 planning

  5. 2007 TG User Needs Survey: Importance of Various User Support Methods and Topics

  6. 2007 TG User Needs Survey: Opportunity for Capabilities Beyond Traditional HPC

  7. Resulting Year 4 and 5 Initiatives • MyTeraGrid: How to discover the best possible match between all scientists' needs and available TeraGrid resources. • Need for this is the dominant signal from all user interactions and surveys • Worked examples of successful use cases should bring up resources with “similar” attributes from Resource DB • To be used in POPS and UFP as well as by consultants advising scientists in person, and in EOT activities including HPC University, Campus Champions, Broadening Participation • Synergy with other OCI programs: Help OCI funded research teams to efficiently use TeraGrid resources. • Generalize experience of Tempe PetaScale Workshop to other OCI programs • Towards Petascale Science: Support users of Track 2 systems integrated into the TeraGrid. • Extreme Scalability RAT and Tempe PetaScale Workshop Recommendations

  8. Questions/Discussion

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