1 / 8

Moving from transactional service provider to end to end process transformation:

Moving from transactional service provider to end to end process transformation: Making the shift. Rahul Singh CEO & MD,TCS e-Serve Ltd Head, TCS BFS BPO. June 10, 2009. PUBLIC. Content. Industry Trends Buyer Behavior Need for Transformation Transformation – TCS BPO case study.

kylynn-torres
Download Presentation

Moving from transactional service provider to end to end process transformation:

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Moving from transactional service provider to end to end process transformation: Making the shift Rahul Singh CEO & MD,TCS e-Serve Ltd Head, TCS BFS BPO June 10, 2009 PUBLIC

  2. Content • Industry Trends • Buyer Behavior • Need for Transformation • Transformation – TCS BPO case study

  3. Industry Trends Output based Growth and innovation have joined cost management as strategic imperatives for outsourcing.. Source: 2008 EquaTerra

  4. Buyer Behavior Long-Term Business Pressures Drive More Outsourcing

  5. Need for Transformation Cost advantage beyond labor cost can be realized • Alignment of Vision & Strategies • Service Provider Expertise • End-to-end Services 5 – 8 x 3 – 6 x Potential 5 – 8 X benefit 0.5 x 0.2 x 0.3 x x Productivity improvement Delivery innovation Total Savings from offshoring Speed & flexibility Savings from low labour cost Quality improvements • Long-term competitive advantage Nasscom Mckinsey report 2005

  6. Transactional BPO vs. Transformational BPO Transactional Transformational Tactical Strategic Vendor Supplier Relationship Customer Extension Operations/Technology Focus Business Focus – Business Driven Executes Legacy Business Processes Modern Business Re-Alignment, Technology & Services Labor Arbitrage Output/Effectiveness Cost benefits at per-head / business process level Strategic Cost & Competitive advantages Isolates - Some Degree Of Control Delivery Confidence-Manages Risk Reduces Non Core Business Functions - Release Of Capital Business Transformed - Sustained Savings & Sustained Value

  7. BPO Transformation – TCS BPO Case Study Global Market Research Powerhouse Levers of Transformation Global Bank • Servicing Corporate, Consumer , Securities & Wealth Mgmt Products • Operations in 140 Countries. 200+ million customers. • Multi  Country, Currency, Collection, Clearing modes • Mass Payment Platform / New Product launch. • Solution involved Platform & Process Design, Systems Specs/UAT, Delivery readiness, Go Live. • Expected benefit of $60M for Client • Providing complex analytical tools & unique market insights • 100+ countries, 2000+ Applications, 750+ products, 40%+ manual work, 40+ languages • Erosion of market share by nimbler & cost efficient competitors. • TCS Solution around BPO/KPO, IT & IS Outsourcing • Solution involved unified reference process, Globalization of Finance & HR, transformation-technology enabled products • Expected savings over $135M through process improvements, etc. • Full Services Play • Innovative Pricing Models • End-to-end Offerings • Platforms • Re-engineering Solutions • And many more….

  8. Thank You

More Related