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The importance of the Management Perspective in the HCI Field

Explore the integration of HCI in business success factors and the need for a strong HCI management community at CHI 2008. Address issues of HCI professionals' roles, training, and relationships with developers. Propose actionable ideas for future collaboration.

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The importance of the Management Perspective in the HCI Field

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  1. The importance of the Management Perspective in the HCI Field Special Interest Group, CHI 2008 organized by Ping Zhang, Syracuse University Roberto Polillo, University of Milano Bicocca

  2. Why Today’s goal • Exploring the roles and importance of having a management community inside the CHI community Motivation • HCI issues very important to the success of business, management and organization… • …but still many challenges to really make HCI an integral part of success factors for business and organizations

  3. Some general problems • HCI professionals are often in marginal roles • Human centeredness normally not a management focus • Training of HCI professionals is technical and not strategic or management oriented • Relationships between HCI professionals and developers / project managers not always smooth • …

  4. Expected outcomes • A list of ideas and actionable suggestions for the management community to continue in future years • at CHI conferences • in research projects • in practice projects • …

  5. Some issues • Making top management understand and incorporate the HCI perspective into corporate strategies and management • Strategies and tactics for investment in HCI • Integrating HCI in product innovation, definition, development, deployment, and management. • Investigating HCI issues and concerns in the business, managerial and organizational contexts • Managing HCI research and practice, especially in a global environment • Training future managers, CEOs and CIOs to be human-centered and HCI competent

  6. How we will proceed • N discussion groups to agree on position statements from “homogeneous” perspectives(30 minutes) • A spokesperson for each group will present a (5 minutes) summary of the group position • A general discussion will follow (30 minutes) • At the end, we will [try to] summarize the positions

  7. Different point of views – possible groups

  8. Suggested schema for position WHAT - the specific problem and need, or goal WHY - the importance of the above WHERE - context of the above problems and needs WHO -whoseperspective is described HOW - suggested solution / action [WHEN] - timing (short, medium, long)

  9. Timing • Now - 12, 20 Individual group discussions • 12,20 - 12,35 Spokespersons presents groups positions • 12, 35 -12,55 General discussion • 12,55 - 13 Conclusion

  10. Group position statements

  11. General discussion

  12. Conclusions and next steps

  13. Thank you!polillo@disco.unimib.itpzhang@syr.edu

  14. [Suggested] classes of participants

  15. Individual group discussions

  16. Group spokepersons

  17. Temperature of problemsLow 1 – 2 – 3 - 4 High Have problems with

  18. Suggested next steps • Group spokepersons email me their group position statements, edited (if necessary) after general discussion • I will integrate everything and send it back to all of you

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