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The Secret Sauce for Conflict Resolution

The Secret Sauce for Conflict Resolution. Or How To Negotiate with the Devil. Goals. Recognize the Values Conversation Determine What Is REALLY Going On Artfully Negotiate a Lasting Resolution Laugh. Everything in Negotiation and Problem Solving Is About Values. Story Time.

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The Secret Sauce for Conflict Resolution

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  1. The Secret Saucefor Conflict Resolution Or How To Negotiate with the Devil

  2. Goals • Recognize the Values Conversation • Determine What Is REALLY Going On • Artfully Negotiate a Lasting Resolution • Laugh

  3. Everything in Negotiation and Problem Solving Is About Values

  4. Story Time • Once upon a time …

  5. Based on the story what do you think of each of the people involved? • What values are coming into play?

  6. Values

  7. Exercise • List ALL Your Values • Cross off 3 • Cross off all but the Top 3 • Cross off all but the Top 1 • YES. All but the Top 1

  8. All Conflict is About Values • Values are Always Positive • Cannot Be Traded or Compromised • Can Be Met In A Variety of Ways

  9. Distinguishing Proposals from Positions from Values from Issues Proposals – The expression of how “my needs get met”

  10. Distinguishing Proposals from Positions from Values from Issues Position- The explanation the stance a person takes. What they have decided upon.

  11. Distinguishing Proposals from Positions from Values from Issues Value / Motivation- our internal needs and wants.

  12. Distinguishing Proposals from Positions from Values from Issues • Issue- What people argue about. Big Topics

  13. The Devil Is In the Details “ A proposal is generally wrapped up in a position that hints at the issue but does not address the value or the internal motivation of the person making the proposal.”

  14. The Devil Compels Choices Effective Negotiation as a method of resolving tension and conflict involves articulating then racking and stacking values.

  15. Identify – Verify – Organize

  16. Negotiating is about Articulating Values then Racking and Stacking Those Values - Hopefully for MUTUAL Benefit.

  17. Negotiating : 3 Easy Steps • Ask – Clarifying Questions • Repeat – What You Heard • Respond – Yes, No, Counter Cheers to Jeanette Nydenwww.jnyden.com

  18. Successful Counters • Include YOUR values • Have verifiable data • Also meet the EXPRESSED values of the other Hurrah to Bill Lincoln for this.www.cri.cc

  19. Call to Action • Write down 3 insights • Detail how you will put the insight to use • How will you measure your success • Who will you share your knowledge withand why?

  20. Goals • Recognize the Values Conversation • Determine What Is REALLY Going On • Artfully Negotiate a Lasting Resolution • Laugh

  21. More Resources www.managingconflict.com cb@managingconflict.com Twitter: CarolNBowser Linkedin: Carol Bowser Blog: The Workplace Conflict Expert Says eNews

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