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Improved efficiency, minimized suspension and reduced costs

Find out how this mid-sized mortgage banker with national presence regulated business loss and minimized suspensions by setting up quality control audits.

kumarvijay
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Improved efficiency, minimized suspension and reduced costs

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  1. CLIENT CASE STUDY Improved efficiency, minimized suspensions and reduced costs Type of Organization Mid-Sized Mortgage Banker with National Presence Location Pennsylvania, USA

  2. The Outcome Improved customer satisfaction by meeting deadlines with clear to close files Increased gross margins and profit thanks to reduced investor suspensions and re-purchases Set up quality assurance audit to focus on core competencies Reduced cost of compliance 1

  3. The Challenge Delayed closing because of non-compliant critical activities even after enforcement of stringent compliance requirements Surplus loans suspended from investors due to missing information in shipped packages No audit process to check critical documents before funding and shipping the loans due to high compliance costs Business loss a result of suspensions 2

  4. HelioNext Solution Initiated pre and post funding audit process with checklists for both Performed rule-based audits on every loan, with quick TATs, run by skilled staff Reaudited loans after correcting for the failure to ensure compliance Generated monthly reports to address issues with the processing team 3

  5. Partner with Us Reimagine. Evolve.

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