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Digital Reference

Discover the benefits and considerations of using live chat software for digital reference services. Explore various tools, privacy features, and staffing needs to enhance user experience. Dive into resources like VRD and Virtual Digital Reference for further insights.

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Digital Reference

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  1. Digital Reference IS 530 Spring 2006 Dr. D. Bilal

  2. Digital Reference • Providing assistance to users remotely via live chat • Live chat software • LSSI, NetAgent, ChatSpace, 24/7, ConferenceRoom, OnDemand, LivePerson, LiveAssistance, QuestionPoint.

  3. Issues • Privacy • Cost • User mediation • Staffing

  4. Privacy & Chat Software • Privacy features are found at http://www.library.cmu.edu/People/neuhaus/software.html • Visit this site and explore the features of various software • What software would you consider for your future library/information center, and why?

  5. Resources • The Virtual Digital Reference • http://www.vrd.org • DIG_REF • A listserv for digital reference. To subscribe: Send an e-mail message to: LISTSERV@LISTSERV.SYR.EDU In the first line of the message, type: SUBSCRIBE DIG_REF Firstname Lastname

  6. Resources • VRD Center for Kids • Kids can ask reference questions of information professionals, if registered. http://vrd.askvrd.org/index.asp?rid=2863&cat=1475 • Ask A+Locator (for submitting reference questions to experts. For adult users) http://www.vrd.org/locator/subject.shtml

  7. Additional Information • For additional readings, visit: • OCLC website • http://www.oclc.org/community/topics/virtualreference/basics/default.htm (standards, trends, basic information) • Bernie Sloane’s bibliogrpahy • http://people.lis.uiuc.edu/~b-sloan/digiref.html

  8. Discussion • What is the crucial difference in providing traditional user mediation vs. virtual user mediation? • What do we gain? • What do we lose?

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