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Turning the Pyramid Upside Down The Impact and Future of Technology in Nonprofits. April 1, 2009 Edward Granger-Happ Global CIO, Save the Children US & UK Chairman, NetHope . Agenda. A brief intro to Save the Children Work with Google Four upside-down viewpoints

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turning the pyramid upside down the impact and future of technology in nonprofits

Turning the Pyramid Upside Down The Impact and Future of Technology in Nonprofits

April 1, 2009

Edward Granger-Happ

Global CIO, Save the Children US & UK

Chairman, NetHope

agenda
Agenda
  • A brief intro to Save the Children
  • Work with Google
  • Four upside-down viewpoints
  • Mission moving tech programs
  • Questions on which to partner
slide3

Save the Children

Who we are and what we do

Our mission is to create lasting, positive change in the lives of children in need in the United States and around the world

slide4

Who we are

  • A private, non-sectarian relief and development organization with a presence in over 50 countries including 13 states in the U.S.
  • One of 28 members of the global Save the Children Alliance, a network of Save the Children national organizations such Sweden, the United Kingdom, and Japan.
  • Together, the Save the Children Alliance works in more than 120 countries around the world.
slide5

Program reach

More than 41 million children benefit directly and indirectly from Save the Children’s programs

slide6

Where we work: US Programs

Save the Children works in 13 states

slide7
Literacy: reading at grade level

Nutrition education and physical fitness training

Early Childhood Development

Disaster Relief

Program priorities: US

slide8

Where we work: International

We work in over 50 countries

Save the Children USA

sdfg

International Save the Children Alliance

No Save the Children programs

We work in over 50 countries

slide9

Program Priorities: International

  • Economic Opportunities: microfinance, with a special focus on women
  • Basic Education: primary education, early childhood development and adult literacy
  • Health: safe motherhood, newborn health, child survival and school health and nutrition
  • HIV/AIDS: prevention, care and support with special attention to the needs of orphans and vulnerable children
  • Food Security: nutrition, agriculture and food distribution
  • Children in Emergencies and Crisis: rapid emergency response, protecting women and children during conflicts, preventing child exploitation and trafficking, disaster relief
slide10

Program Priorities: Rewrite the Future

Over 77 million children are growing up today without an education.

More than 39 million of these children are living in countries affected by armed conflict, where little is being done to help.

Rewrite the Future is a challenge to the world to ensure millions of children out-of-school because of conflict get access to quality education.

how we used our funds
How We Used Our Funds

90% on Program Services

You can be assured that Save the Children spends its dollars efficiently

Our mission is to create lasting, positive change in the lives of children in need in the United States and around the world

In 2007 Save the Children spent 90% of all expenditures on program services. 90% is an average of all Save the Children’s programs world wide; the percentage spent on a particular program may vary.

google and save the children

Google and Save the Children

Ensuring child health and protection in the aftermath of the Sichuan earthquake and cyclone Nargis

sc s response to sichuan earthquake
SC’s Response to Sichuan Earthquake
  • Over 57,000 children helped so far
  • Education
    • Supplying school equipment
    • Distributing school supplies to students and teachers
  • Protection
    • Creating child-friendly spaces
  • Health
    • Health, nutrition, and hygiene programs
myanmar initiative
Myanmar Initiative
  • Constructing of 90 Schools benefiting 4,506 children
  • Training of education teams and local construction committees
  • Providing teacher training through the Child Centered Approach
  • Helping improve sanitation and health conditions with the construction of latrines by STC’s Water and Sanitation team

A repaired school (top) and a temporary school (bottom)

an upside down world

An Upside Down World

Some thoughts to consider

a metaphor to ponder
A metaphor to ponder
  • What was Picasso up to?
picasso on technology
Picasso on technology?
  • Dialog with the past
  • Change the focus for the future
  • Embrace uncertainty
everything old is new
Left Brain (60s, 90s)

Centralized

Standardized

Generalized

Rationale

Autocratic

Big is Better

In-source

Tight

Right Brain (70s, 80s)

Decentralized

Customized

Specialized

Creative

Democratized

Small is Beautiful

Outsource

Loose

Everything Old is New

IT Pendulum between the Extremes

The next wave?

where should we look for innovation and ideas
Where should we look for innovation and ideas?

Children, Students

1. Child-facing

Field Tech’s, Workers, Partners

2. Field-facing

Increasing Distance from HQ

Corporations

3. Donor-facing

HQ

4. Supporting

Inverting the pyramid

22

four areas of up side down impact
Four Areas of Up-side Down Impact
  • Bottoms-up knowledge management,
  • The leadership of emerging countries,
  • External collaboration driving the internal agenda, and
  • Children as forecasters

All of these indicate the types of conversations we need to be having among nonprofits and with our corporate partners.

bottoms up knowledge management
Bottoms-up Knowledge Management
  • “There is no shelf” –Clay Shirkey
    • The triumph of folksonomies
    • And deep-indexing
  • Finding the person rather than the content
    • Connecting the front-line
    • What’s the de facto social network?
  • The need to learn from what I do
    • The problem of managing email
    • The case of the email sabbatical
the leadership of emerging countries
The Leadership Of Emerging Countries
  • The case of OLPC
    • Creating the category of emerging country technologies
  • The case of the mo-ped server
    • Disconnected email?
    • What’s the value proposition for the bottom of the pyramid?
external collaboration driving the internal agenda
External Collaboration Driving the Internal Agenda
  • NetHope as a collaboration that works
  • “Why doesn’t the Alliance work like NetHope?”
    • Building trust since 2001
    • NGO IT as beggars – don’t underestimate under-funding
    • Centers of excellence
  • Like-minded partnering – having impact with technology
slide27

We need to collaborate or perish

“Who has expertise I can trust?

Shared

Specialization

Joint Projects

“What can we build together?”

Increasing Levels of Trust

Partnering

“How can we work with corporations?”

Basic Info Sharing

“What are my peers doing?”

children as forecasters
Children As Forecasters
  • Question is not “what do you study to see the future”; it’s “who do you study?”
  • What a 10-year old uses for doing homework rivals what we have on NGO desktops; it will quickly surpass it
  • The Dartmouth Green Case – the technology is the conversation
slide30

Who are you spending time with?

“If you’re a CIO, you need to spend a lot of time out on the fringes of the Web because that’s where the innovation’s taking place. You need to spend a lot of time with people under 25 years old.” –Gary Hamel

mission technology

Mission Technology

Some Examples

Of Top of the Pyramid IT

save the children it strategy at a glance
Save the Children IT Strategy at a Glance
  • Results & Impact Analysis (Child Data, Results)
  • Mobile Technologies (Health, Agriculture, Microfinance)
  • eProgram Delivery (Education, Learning)

Competitive or Leading

Child & Field Facing

STRATEGIC

“Differentiating”

  • Knowledge Management
  • Monitoring & Evaluation (M&E)
  • Project Management
  • Supply Chain Management
  • Emergency Response
  • Sponsorship Management

PROGRAM

“Improving Program Delivery”

Increasing Impact to Children

Efficient

Donor &

HQ

Facing

  • Finance, HR, Comms Systems
  • Donor Management
  • Grant Management

OPERATIONAL

“Helping the Organization Run”

  • Global Email
  • Common Desktops
  • Office Applications
  • Infrastructure

FOUNDATIONAL

“Keeping the Lights On”

in bangladesh pdas are delivering capacity gains
In Bangladesh PDAs are delivering capacity gains

192,000

Beneficiaries.

Source: Save

the Children

in bolivia the gain is 57
In Bolivia the gain is 57%

Source: Save

the Children

18,000 beneficiaries

slide40

Interactive Audio Info in Malawi

Interactive Audio Instruction (IAI)

Targets early childhood development

One of the first programs of its

kind in Africa

Ability to reach remote areas

A young boy attends a childcare center in Namasimba, Malawi

hiv and aids awareness through cell phones
HIV and AIDS Awareness through Cell Phones
  • HIV/AIDs awareness video in Georgia
  • Youth peer counselors
  • Reaching hidden populations

Young girls listen to a program on HIV/AIDS awareness at their school in western Georgia in 2006.

key questions we cannot yet answer in nonprofits
Key Questions We Cannot Yet Answer In Nonprofits
  • How can we seamlessly operate disconnected?
  • How do we co-operate with technology partners? (i.e., shared services)
  • How can we deliver programs in new ways with technology? (changing the delivery model)
  • What is the portfolio of basic phone-based applications that works in the field?
  • What is the portfolio of bite-sized operating applications that works in an underfunded HQ business model?
google maps google earth
Google Maps & Google Earth

Five areas of potential intersection for NGOs

  • Disaster preparedness – points of key infrastructure, hospitals, clinics, etc.
  • Visual Supply Chain – graphic SCM
  • Donor Feedback – on location and scope of impact
  • ISP coverage – location and range
  • Tagging video – on programs and relief efforts to maps
a triad of it drivers
A Triad of IT Drivers

Metcalf’s Law

the network effect is exponential

Nielsen’s Law

high-end user's connection speed grows by 50% per year

Moore’s Law

CPUs double

every 18 months

key conclusion
Key Conclusion

Even if nonprofits tripled IT spending, they would still be playing catch-up for just keeping the lights on.

48

non profit it departments can t play the odds
Non Profit IT Departments Can’t Play the Odds

IF

  • 57% of ERP projects don't realize their ROI (Nucleus Research)
  • 66% IT projects fail (Standish Chaos DB)
  • NGOs spend a 20th what corporations do (Tuck survey)
  • And we are spending donors’ dollars

THEN

  • We must find a better way...