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“I have a Smart Phone - so I must be mobile” Anon (but important)!. Wayne Green Head of Asset Management Daventry & District Housing. What did we learn from asset teams?. “ You are only doing it because you don’t trust us” “It never works we can’t get a signal” “ I’m not techy minded”

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i have a smart phone so i must be mobile anon but important

“I have a Smart Phone - so I must be mobile”Anon (but important)!

Wayne Green

Head of Asset Management Daventry & District Housing

slide2

What did we learn from asset teams?

“ You are only doing it because you don’t trust us”

“It never works we can’t get a signal”

“ I’m not techy minded”

“My fingers are too big”

“I can’t hear it when it rings”

“Batteries flat”

“It was better when we had paper”

“I’m not charging it in my house”

slide3

Assets mobile working system

Completely Linked – all data input mobile

operatives updating the system

slide4

Did it work?

Good news! When you understand that chaos comes before success you'll cope a whole lot better!

“Today's World Is Changing Rapidly, To Succeed Your Organisation Must Have Agility To Change Direction, And The Speed To Make The Change In Time” (Kotter,2012)

slide6

RECOMMENDATIONS

The Business Case

Who to implement and how to maintain?

slide8

Keeping it simple – really simple

Benefits

Implementation Complexity & £

Phase 2:

  • Introduce formal Case Mgt
  • Improve workforce mgt
  • Improve action follow-up

Phase 1:

  • Remove Paperwork
  • Eliminate associated travel
  • Eliminate post visit admin
  • Speed up information flow

Phase 3:

  • Remove back-office admin
  • Save time as information available to all

Time

4 weeks

slide9

What did we want

Flexibility

Regular updates

Honesty

Respect

Communication

Feedback Encouraged

Willingness to learn

Understanding

slide10

What we did not want

“ You are only doing it because you don’t trust us”

“It never works we can’t get a signal”

“ I’m not techy minded”

“My fingers are too big”

“I can’t hear it when it rings”

“Batteries flat”

“It was better when we had paper”

“I’m not charging it in my house”

slide11

CULTURAL CHANGE

The main aim with mobile working was to create a Transformational Change

a change of culture resulting in organisational development.

Embrace staff needs and requirements - Park it can’t be done

slide12

The work tools – the stick

Ownership of the Device

Application must be simple

Usability

slide14

DDH SUPPORTED SERVICES

HARDWARE COSTS

CONNECTIVITY

Device: £570

Cases: £7Waterproof Covers: £7

Total cost per user: £584

Sim Cards: 12.50 Per Month Per User = £150 Per Annum Per User.

Total Connectivity Per Team:

£1,500

TOTAL COST PER TEAM : £584 Per User * 10 = £5,840

Application Cost

.

TOTAL INVESTMENT

£1,800 System Build £100 Service and unlimited support per month.

Hardware Cost: £5,840

Connectivity: £1,500

Software: £4,200

Per User per Annum:

£577.00

Less than 4 miles per day

Total Cost Team 2 years: £ 4,200Total Cost Per user: £210 Per Annum

slide17

A DAY IN THE LIFE…

Reports that can be gathered for teams who are using from real time information.

slide18

A DAY / WEEK / MONTH IN THE LIFE…

Reports gathered for teams who are using

from real time information.

slide19

Did it work?

Now in place: Income collection, Street Wardens, Neighbourhood Staff, Tenancy Sustainment, Community Involvement, Health & Safety,

Electrical & Gas supervisors and Tenant Scrutiny Panel

slide20

Implementation SummaryOver-view

Cultural Change

Activity

  • You Can’t Fail
  • It’s Your Device
  • Test It
  • Give Feedback
  • Opinions welcome
  • Soft Approach
  • Adaptable
  • Honest
  • Open to Change
  • Learning's

Costs

Development

  • 50% Right System
  • Adopted to 90% complete
  • 50% Enhancements
  • Flexible
  • Desirable
  • Feedback
  • Money Saved
  • Enhanced delivery Model
  • Reduced Resources
  • Improved performance
  • Knowledge
slide21

Where are we now

Phase 2

  • “TRANSFORMATION HONOURS THE PAST IN A WAY THAT YOU CAN MOVE FORWARD WITHOUT MAKING ANYTHING WRONG, AND HAVING THE PAST SOMEHOW NOW BECOME COMPLETE RATHER THAN WRONG.” LYNNE TWIST 2013
thank you for your time

Thank you for your time.

Wayne Green

Head of Asset Management Daventry & District Housing