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Cleaner Safer Greener Neighbourhood Kitemark

Cleaner Safer Greener Neighbourhood Kitemark. David Cockcroft – Housing Director ENCAMS. Introduction. Some facts and figures What is the Cleaner Safer Greener Neighbourhood Kitemark How does it work? Who has registered? Discussion. Social housing.

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Cleaner Safer Greener Neighbourhood Kitemark

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  1. Cleaner Safer Greener Neighbourhood Kitemark David Cockcroft – Housing Director ENCAMS

  2. Introduction • Some facts and figures • What is the Cleaner Safer Greener Neighbourhood Kitemark • How does it work? • Who has registered? • Discussion

  3. Social housing • Approx 18% of all homes in England (down from 30%) in 1981 • Over 2,000 Housing Associations • Largest 30 Housing Associations manage over 800,000 properties (2007 figures) – about 38% of total • On-going transfer of Local Authority stock to Housing Associations (RSLs) of around 100,000 per year

  4. Social Housing

  5. Our work with landlords • Inspiring, supporting and equipping housing providers in improving LEQ • Excellence and efficiency in neighbourhood management • Study Tours and shared learning • Measuring and monitoring environmental quality • Cleaner Safer Greener Neighbourhood Kitemark

  6. Why is LEQ important • Customer satisfaction • Regulation and inspection • Increasing expectations • Costs

  7. The Audit Commission-“Addressingcrime and ASB must be linked to other improvements in the environment to enhance quality of life for people” The Tenant Services Authority- “We believe everyone has the right to live in a safe, clean neighbourhood”

  8. “the actual incidence of crime, including serious crime, is not the principal factor determining how safe people feel. For the majority of people, it is their daily experience on their street or estate that shapes their view” Audit Commission

  9. CSG Estate Kitemark • Neighbourhood based accreditation scheme • Continuous improvement toolkit • CSG work streams measured by 3 attainment levels • Multi-agency working group

  10. Five key themes • Vision and Values • Strategic Planning • Partnerships • Resident Involvement • Key Performance Results

  11. Involving residents - Kitemark • Aims to ensure that partners work together in a neighbourhood • Resident involvement critical – more so at higher levels • Check that residents have real influence over decision making • Holding service providers to account

  12. Benefits of the Kitemark • Review current standards and practices against a national benchmark • Demonstrate commitment and quality of service to residents and partners • Identify improvement actions • Promote innovation and good practice • Strengthen resident engagement in neighbourhoods

  13. Who has applied

  14. Who has applied

  15. Feedback from assessors “…it is not just about the look of the area, but how all partners work together and how the residents themselves influence what is achieved…” “…it’s not just about “saying”, and the written documentation, it’s actually about the achieving , finding out the outcomes and the feelings of those who live and work there”…

  16. David CockcroftHousing Directorwww.encams.orgdavid.cockcroft@encams.org

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