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TRANSPORT

Taking BACK. TRANSPORT. The Public Transport Authority of Western Australia. Making public transport an attractive and sustainable choice for connecting people and places

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TRANSPORT

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  1. Taking BACK TRANSPORT

  2. The Public Transport Authority of Western Australia Making public transport an attractive and sustainable choice for connecting people and places The Public Transport Authority is responsible for the design, construction, maintenance and operation of regional and metropolitan transport services. The PTA is made up for four major entities : • Transperth • Transwa • School Bus Services • Regional Town Bus Service

  3. Major entities within the PTA • The PTA operates four major service systems in Western Australia: Transperth • An integrated public transport network which is centrally-controlled, planned, marketed and coordinated by the Transperth division of the PTA. • Operates a range of contracted service providers including Transperth Train Operations, three contracted bus companies, one contracted ferry operator and a series of ancillary contracts such as cleaning and maintenance. Transwa • The Transwa division of the PTA services 275 locations across regionalWA. • Operates four regional rail services (Australind, Prospector, MerredinLink and AvonLink) and a fleet of coaches. Regional Town Bus Services • The Regional Town (Bus) Services manages contracted intra-town bus services operating in regional centres around the State.  School Bus Services (SBS) • Plans school services in WA and contract-manages their delivery by contracted school bus operators. SBS also manages more than 800 orange school bus contracts around Western Australia.

  4. Department of Transport • The Department of Transport is responsible for the network of roads, railways, airports, ports and waterways that connect the people of Western Australia with goods and services. The Department of Transport has a range of services including: • Driver and vehicle services • Rail safety and planning • Regulator for Western Australian taxi service

  5. Main Roads Main Roads WA is responsible for the delivery and management of a safe and efficient main road network in Western Australia.Key operations: • Building the State – major Government road infrastructure projects • Road Safety – provides infrastructure that provides a safe environment for all road users and improves coordination and community awareness of road safety in Western Australia • Road Efficiency - provides infrastructure that has improvements in freight, levels of service or traffic management • Maintenance – on all road, bridge and ancillary assets, road verges and reserves • Community Access - provides infrastructure including remote access roads, pedestrian and cyclist access, improved access and mobility for those with disabilities, integration of public transport initiatives and improved amenities such as information bays, noise attenuation and landscaping. • Road Management – optimises real-time management of the network, provide traveller information, asset management planning and to support service delivery.

  6. BUS

  7. Mobility aids are welcome If you use a mobility aid such as a wheelchair or motorised scooter and it meets the specifications, you can see below, you may take it anywhere on our network. However, only some buses are accessible and you should read the information on Disability Assistance. Some oversized wheelchairs and scooters are too big to take on board.

  8. Dimensions Your mobility aid should • Fit entirely inside within a 1300 mm by 800 mm space - this is the size of the allocated places on buses, trains and ferries. • Be no more than 750 mm wide. • Weigh less than 300 kg including you and an assistant if you have one - this is the safe weight limit of boarding devices such as ramps.

  9. Stability • Your mobility aid needs to • Be able to move backwards and forwards when required. • Have an effective braking system that completely stops it moving.

  10. Manoeuvrability • To board trains, buses and ferries your mobility aid should be able to • Turn 180 degrees within an area 2070 mm by 1540 mm. • Negotiate a 1:14 grade ramp unassisted. • Negotiate up to a 1:8 grade ramp that is less than 1520 mm long. • Negotiate a 1:4 grade ramp with assistance.

  11. General facilities • Accessible toilets at all major bus and train stations. • Accessible telephones are available at most bus and train stations. • Accessible drinking fountains at most bus and train stations. • 24-hour video monitoring of bus and train stations enables our staff to provide you with assistance if you are in difficulty. • Emergency 24-hour help telephones in all Ticketing Information and Communication (TIC) boxes at all train stations. • All bus, train and ferry services have priority seats for seniors, people with disabilities and parents carrying children.

  12. CONTACTING AND GETTING INFORMATION If you need an accessible bus on a service that isn’t listed as accessible, you may contact the InfoLine on 13 62 13 to be put in touch with the depot that runs your bus. An accessible bus will be provided if possible. http://www.transperth.wa.gov.au/using-transperth/disability-assistance/bus-accessibility Concessions We offer concession fares including free off-peak travel and recognise the Companion Card. Please note that some concessions are available only via the SmartRider card. For more information, go to our Concessions Guide.  http://www.transperth.wa.gov.au/Tickets-Fares/Fares http://www.transperth.wa.gov.au/tickets-fares/concession-guide

  13. TRAIN

  14. ACCESSIBLE TRAIN STATIONS

  15. If the station you intend to use is not listed above, it means it has partial or limited access on the platform and from the platform onto the train. When you are planning your journey, you may contact Transperth staff for assistance. Call 1800 800 022 one hour in advance of your arrival. Calls are answered from first service to last service, seven days a week http://www.transperth.wa.gov.au/tickets-fares/concession-guide

  16. CONTACTING AND GETTING INFORMATION TransperthInfoLine 13 62 13 – Local call from a landline. Higher rates apply for mobiles and pay phones Fares, timetables, ticketing, lost property, general enquiries and feedback.Monday – Thursday - 5.00am to 12.30am Friday and Saturday - 5.00am to 2.00am Sunday and Public Holidays - 5.00am to 12.00am Emergencies 08 9220 9999 – Use this if you feel threatened or to report any incident a transit officer should attend, for example anti-social behavior on a Transperth service. Disability assistance 1800 800 022 – For people with mobility issues or a vision impairment.Call at least one hour in advance if you need special assistance at a train station. TTY via the National Relay Service - 133 677Speak and Listen -  1300 555 727 Translation and interpreters 13 14 50  http://www.transperth.wa.gov.au/Using-Transperth/Disability-Assistance/Train-Accessibility

  17. TAXI

  18. IMPORTANT INFORMATION FOR WHEELCHAIR PASSENGERS The following information has been compiled from the Department of Transport and Main Roads • Your wheelchair or scooter must have a maximum width of 750mm, a maximum height of 300mm from the ground, be able to fit through a taxi door height of 1400mm and into an allocated space of 1300mm by 800mm. The combined weight of the mobility aid and operator can be no more than 300kg. • The Department of Transport and Main Roads Wheelchair Accessible Taxi policy states that at a minimum lap-sash belt must be fitted for each seating position. Wheelchairs and their occupants must be secured facing forwards. Provision must be made for the rapid release of both the wheelchair and occupant restraint in the case of an accident or emergency. Under the Australian road rules, if a passenger (over 16 years of age) occupies a seating position fitted with a seatbelt, the passenger must wear the seatbelt properly adjusted and fastened, unless the passenger is exempt from wearing a seatbelt. An exempt person must carry a medical certificate stating that the person is not required to wear a seatbelt and is complying with the conditions of the certificate. Travelling with your Wheelchair or Mobility Scooter - Public Transport and Registration Requirements

  19. SCOOTERS • The Department of Transport and Main Roads policy on the carriage of scooters and mobility aids in Wheelchair Accessible Taxis states that it is unsafe for a person to travel in a taxi while seated on a mobility scooter. This is because the scooter user, the Driver and any other passengers in the taxi may be at risk should an accident occur. The policy states that a passenger must transfer from the scooter to a fixed seat in the vehicle. Passenger safety It is important that passengers feel safe when using taxi services. This page contains important tips on remaining safe and details on the taxi mobile security patrols.

  20. SAFETY FOR PASSENGERS, ESPECIALLY FEMALES Safety tips to keep in mind when catching taxis: Be mindful of your personal safety at all times, especially if you are female. Ensure the ID picture of the taxi driver matches the actual driver - if it doesn't match, leave the taxi. The taxi driver's ID is normally on the vehicle dashboard or on the windscreen visor. At night sit in the back seat of the taxi on the opposite side of the car to the driver. Note down the taxi's plate number. If you know you are going to be travelling alone, limit your alcohol intake. If you are intoxicated, ensure someone else accompanies you in the taxi. Remember taxi drivers are not required by law to carry intoxicated passengers. Book your taxi through a taxi company. If in Northbridge or Fremantle on a Friday or Saturday night use the supervised taxi ranks.

  21. If you think the driver does not match the ID card displayed, or to report conversations or behaviour with sexual overtones, email the following details to compliance@transport.wa.gov.au or call 9218 3635: Taxi ID card number. Taxi plate number. Date, time, location. Description of the driver. Any other details you think are important. Report an assault or sexual assault directly to the Police on 131 444.

  22. Taxi complaints If you are unhappy with your taxi driver or the service provided, please contact the taxi company directly. Taxi companies must follow a formal complaints process which is monitored by the Department as follows: Making complaints If the taxi service you experienced was not acceptable and you wish to make a complaint, the taxi industry encourages you to do so. Your complaint will be investigated and action taken to prevent the problem happening again. Complaints can be made about taxi companies and/or drivers. Escalating a complaint If your complaint is of a very serious nature, or you are not happy with the handling of your complaint by a taxi company, please contact the DoT on 1300 660 147 or email compliance@transport.wa.gov.au

  23. How do I make a complaint? If you were a passenger or prospective passenger for a taxi trip, you are entitled to register a complaint. Contact the relevant taxi company by letter, email or telephone. The two largest companies in the metropolitan area are: Swan Taxis Tel: (08) 9422 2222Fax. (08) 9321 6262Email: admin@swantaxis.com.au Black & White TaxisTel: (08) 9333 3322Fax: (08) 9333 3355Email: operations@bwtaxi.com.au*Please note that Yellow Cabs, Coastal Cabs, Silver Service and Tricolor can be contacted via Swan Taxis.

  24. Taxi Council of Western Australia, Inc.Address: P O Box 4058, Victoria Park WA 6979 • Telephone: (08)9453 7077Fax: (08) 9453 7070E-Mail: tcwa@tcwa.com.au

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