Communication within Liberty Associates Inc.

1. Communication within Liberty Associates Inc. Presentation by: Guadalupe Collins, Anthony Denton, Emily Conry, and Eric Evenson

2. Agenda • Workplace Communication Issues • Liberty Associates Inc. Problems • Improved Communication Amid Employees • Conclusion

3. Intro to the Organization • Liberty Associates Inc. is an agency that has been contracted by the United States military government to run and operate the eating facilities “Mess Halls”,in West Texas military bases. • 8 eating facilities operated by civilian 300 + workers employed by Liberty Associates Inc. Serves over 30,000 meals a day.

4. Workplace Communication Issue Communication deficiencies at all employee levels within Liberty Associates Inc. • Interferes with Supplies, Staffing, and Wages. • Affects all employees under Liberty Associates Inc., but most significantly soldiers that eat at the facilities.

5. “Shortage” Problem • Food and Supply Shortages • Failure to communicate shortages. • Improper distribution of supplies • “trading and sharing of supplies between eating facilities.” • Utensil and Cleaning Supply Shortages. • Supply shortages mean that Liberty Associates Inc. has difficulty providing minimal or occasionally no amounts of food for soldiers.

6. “Staffing” Problem • Staffing shortages trigger delays for soldiers. • Inadequate amount of chefs and servers to handle quantity of soldiers. • Soldiers become tardy to next report or possibly miss meal altogether. • No communication regarding forecasting. • Supervisors fail to announce forecasted attendance of soldiers to management . • Managers misinform employees about hours.

7. “Wages” Problem • Supervisors irresponsibility calculating employee wages. • Need more awareness from upper level management. • Poor tracking of Time Cards. • Inadequate pay for employees working overtime. • Employees being shuffled lose hour logs. • “Floater” employees forced to be shared among organization and wind up losing hours between the confusion.

8. Opposing View Certain individuals within the organization don’t grasp Liberty Associates Inc. problems. • “Floater” employees, and supervisors are not there regularly and therefore do not witness prolonged problems. • Select employees complete their jobs and clock out failing to report numerous problems. • Mishandling of these problems could be easily solved with more employee involvement.

9. Solutions • Communication • -Company unity and employee management reconnection can be gained through many means. Some of these means include: Company BBQs, Company Bowling. • -Staff evaluations are needed more frequently of all levels within this company. There must be effective documentation to solve this issue. • Inventory • -Possibly consider other methods of inventory control.(Computer software, inventory barcode technology) • -Possibly consider hiring a inventory consulting agency

10. Solutions continued.. • Hiring • the United States Small Business Administration gives key steps and necessary practices to follow in hiring a qualified applicant. • Compliance with State and Local Law • The Fair Labor Standards Act ensure many employee rights. This company must comply with federal law. • Employees must be made aware of their right to file formal complaints.

11. Communication Solution • Better communication amongst all levels. • All levels (employee, manager, supervisor) must learn to better communicate with each other. More Communication on Shortage!! More Communication on Staffing!! More Communication on Wages!!

12. Conclusion • Communication is key to ensuring soldiers are taken care of while at the facilities ran by Liberty Associates Inc. • Superior communication ensures better operations along with happier customers and employees. • More communication equates healthier assurance of continued business between the Military Government and Liberty Associates Inc.

13. Liberty Associates Here To Serve Our Soldiers