Let’s Watch Ops in Action. Feeding Folks in the Air. Why Study OM?. Every aspect of business affects or is affected by operations Many service jobs are closely related to operations Financial services Marketing services Accounting services Information services
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Craft production - System in which highly skilled workers use simple, flexible tools to produce small quantities of customized goods
Some key elements of the industrial revolution
Began in England in the 1770s
Division of labor - Adam Smith, 1776
Application of the “rotative” steam engine, 1780s
Cotton Gin and Interchangeable parts - Eli Whitney, 1792
Management theory and practice did not advance appreciably during this periodIndustrial Revolution
Emphasized the importance of the human element in job design – first contributor was…
(Frank “Motion Studies” Gilbreth’s wife)
The Mother of Modern Management
We find a blend of the scientific/human relations approach.
-She recognized that workers are motivated by indirect incentives (among which she included money) and direct incentives, such as job satisfaction.
-Her work with Frank helped create job standardization, incentive wage-plans, and job simplification.
-Finally, she was among the first to recognize the effects of fatigue and stress on time management.
Refined and developed management practices that increased productivity
Sustainability measures often go beyond traditional environmental and economic measures to include measures that incorporate social criteria in decision making
The ability to grasp the many complexelements of Supply Chain Management. Those without an introduction to the specialty would not know where to begin…
Never mind how to address the challenges of operating a goods or service organization from a high level.
How do we identify the vital few, the source of the majority of our “events”?
Facilities and layout
Deciding where to locate facilities
And more . . .Scope of Operations Management
The scope of operations management ranges across the organization.
The Operations Function consists of all activities directly related to producing goods or providing services.
A primary function of the operations manager is to guide the system by decision making.
Broad perspective FOCUS
Involves strategic decisions that
The creation of a stable, consistent, quality operation, process, product, service
Variations can be disruptive to operations and supply chain processes. They may result in additional costs, delays and shortages, poor quality, and inefficient work systems.
Most operations decisions involve many alternatives that can have quite different impacts on costs or profits. Typical operations decisions include:
Model - an abstraction of reality; a simplification of something.
Common features of models:
When a mathematically optimal ideal is sought , we rely on qualitative methodologies
IdealSupply & Demand – Three Elements Work Together to Keep The Company Stable…
Sales & Marketing