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IM Reference

This introduction to Instant Messaging (IM) covers its definition, usage of AIM, and key features such as chatting, IM etiquette, and shorthand expressions. Learn how to download AIM, create a nickname, and manage your buddy list effectively. This guide also highlights the importance of communication etiquette, such as being clear and concise, and using appropriate shorthand. Gain insights from further reading and explore other popular IM software including Yahoo! Messenger and MSN Messenger.

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IM Reference

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  1. IM Reference An Introduction by Gretchen Keer June 2005

  2. What is IM? • How do I use AIM? • Chatting • IM etiquette • Shortcut to the shorthand • Further reading

  3. What is IM? • “Instant Messaging” • http://en.wikipedia.org/wiki/Instant_messaging • Software • AIM, Yahoo! Messenger, MSN Messenger, etc. • Communication tool, like the phone or email • Has its own shorthand

  4. How do I use AIM? • Download the software • http://www.aim.com • Create a nickname & log in mccclibrarian • Build your buddy list

  5. Chat one-on-one • Send URLs • Use the away message function

  6. Emote with emoticons! • To make a smiley face, type :) • When you send your message, the :) will look like 

  7. Chatting • When someone wants to ask you a question, a little box will appear on your screen, like this:

  8. “User ____ has sent you a message. Would you like to accept it?” • Click “Yes” • Then a little box like this will appear: • Type a response in the bottom half & click “Send” or hit enter.

  9. Sometimes more than one IM will appear at a time. • Acknowledge each IM as it appears but don’t feel you have to talk to them all at once. • Ask the subsequent IMers to wait while you help the first patron in the virtual queue.

  10. IM Etiquette • Think about it like a phone conversation • They can’t see you, so explain if you’re going to go look for something • Write in an informal voice; ignore typos unless they obscure your meaning entirely • If you feel comfortable, try out some shorthand expressions

  11. Don’t type in all caps (that’s yelling) • Send a couple short messages rather than one long message • Don’t be afraid to ask an IM patron to wait if you’re busy • If needed, recommend the patron call or email instead

  12. IM Shorthand • brb = be right back • lol = laugh(ing) out loud • ttyl = talk to you later • ttfn = ta ta for now • bbl = be back later • omg = oh my gosh/god • rotfl = rolling on the floor laughing • *g* or <g> = grin • yt = you too • thx = thanks

  13. Further Reading • “Communication Strategies for Instant Messaging and Chat Reference Services” by Jody Condit Fagan and Christina M. Desai (in Digital Reference Services, ed. Bill Katz) • “How Americans Use Instant Messaging” Pew Internet & American Life Project by Eulynn Shiu and Amanda Lenhart (www.pewinternet.org/pdfs/PIP_Instantmessage_Report.pdf)

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