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Chapter 7 Emotions & Moods

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Chapter 7 Emotions & Moods. Why Emotions historically excluded from study of OB?. Myth of rationality: Emotions viewed as opposite of rationality and should not be in the workplace Belief that any emotions are disruptive in the workplace. Individuals & Emotions. What are emotions?

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why emotions historically excluded from study of ob
Why Emotions historically excluded from study of OB?
  • Myth of rationality: Emotions viewed as opposite of rationality and should not be in the workplace
  • Belief that any emotions are disruptive in the workplace
individuals emotions
Individuals & Emotions

What are emotions?

  • Affect – covers a broad range of feelings that people experience
  • Emotions – intense feelings directed at someone or something
  • Moods – feelings that tend to be less intense, lack a contextual stimulus
spectrum of universal emotions
Spectrum of Universal Emotions
  • Classifying Moods:Positive and Negative Affect
  • Mood States: General groupings of affective emotions
  • Positivity Offset: Generally, at zero input, people are in a positive mood
sources of emotions and moods
Sources of Emotions and Moods

1. Day of Week and Time of Day

  • More positive interactions will likely occur mid-day and later in the week

2. Weather

  • No impact according to research

3. Stress

  • Increased stress worsens moods

4. Social Activities

  • Physical, informal, and epicurean activities increase positive mood

More Sources (cont.)

5. Sleep

  • Lack of sleep increases negative emotions and impairs decision making

6. Exercise

  • Mildly enhances positive mood

7. Gender

  • Women show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotions
  • Could be due to socialization

More Sources (cont.)

8. Age

  • Older people experience negative emotions less frequently

9. Personality Predispositions

  • Most people have built-in tendencies (both in terms of emotions experienced and their intensity)

10. Organizational & Cultural Expectations

  • Managers have a significant impact via their own example, conduct and the kind of climate they create
  • Experience, interpretation and expression of emotions differ greatly across cultures

Emotional Labor

Emotional Labor: When employees must express organizationally desired emotions during the interpersonal “transactions” on the job.

  • Felt emotions: Person's actual emotions.
  • Displayed emotions: Organizationally-required and considered appropriate for expression as part of one’s job duties.

Emotional Dissonance: Employee must project one emotion while feeling another.

  • Surface Acting: Hiding one’s true emotions.
  • Deep Acting: Changing one’s underlying feelings.

Emotional Intelligence

Emotional Intelligence (EI):The capacity to recognize feelings in oneself and others, to manage emotions in ourselves and our relationships, and to motivate oneself (self-discipline).

Commonly used taxonomy of EI:

  • Self-Awareness
  • Self-Regulation
  • Motivation
  • Empathy
  • Social Skills
business management implications
Business Management Implications
  • Leadership and Motivation
    • EI and people skills are at the heart of motivation and leadership
  • Interpersonal Conflict, Negotiation
    • EI and people skills are at the heart of creative problem solving
  • Customer Service
    • Customers “catch” emotions from employees, who “catch” emotions from their bosses, etc. (i.e., SRDH)
  • Creativity and Decision Making
    • Impact of positive emotions on both
  • Deviant Workplace Behaviors
    • The “dark side” (or “People are our biggest headache!”)
  • Emotional Competencies of Employees
    • “Make” (training & development) vs. “Buy” (recruit & select)?
  • Selection, Staffing and Training
    • Proper assessment and assignment matching is critical