Chapter 7 Emotions & Moods. Why Emotions historically excluded from study of OB?. Myth of rationality: Emotions viewed as opposite of rationality and should not be in the workplace Belief that any emotions are disruptive in the workplace. Individuals & Emotions. What are emotions?
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What are emotions?
1. Day of Week and Time of Day
4. Social Activities
9. Personality Predispositions
10. Organizational & Cultural Expectations
Emotional Labor: When employees must express organizationally desired emotions during the interpersonal “transactions” on the job.
Emotional Dissonance: Employee must project one emotion while feeling another.
Emotional Intelligence (EI):The capacity to recognize feelings in oneself and others, to manage emotions in ourselves and our relationships, and to motivate oneself (self-discipline).
Commonly used taxonomy of EI: