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Our experience Some lessons learned. Ministry of Transport in Poland and World Bank Workshop on Road User Charging Systems Warsaw, 11-12 June 2007. 0 IEA-eTrip presentation Iss1 Poland 2007 06 08. Outline. Focus on Egis Projects

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our experience some lessons learned
Our experience

Some lessons learned

Ministry of Transport in Poland and World Bank

Workshop on Road User Charging Systems

Warsaw, 11-12 June 2007

0 IEA-eTrip presentation Iss1 Poland 2007 06 08

  • Focus on Egis Projects
  • Interoperability experience: the Information Exchange Agent project in Ireland
  • Independent Service Providers
  • Conclusions
egis turnover staff and activities in 2006
Egis turnover, staff and activities in 2006

Egis turnover (2006): €382 million

Total Staff: 5850

3350 Egis direct staff

2500 Operations and Maintenance companies

egis organisation
Egis Organisation

- Total consolidated balance: €173 billion

- Staff Number: 35 900

- AAA rated financial organisation


des Dépôts et Consignations









15 Operating





Egis Projects Polska


Concession Investments

Other engineering


PPP & Turnkey Contracts



operations and etc services
Operations and ETC Services

Egis Projects has extensive experience in the field of tolling and customer relationship management for ETC services

15 projects currently in operation

Operation Key Figures

Length of motorways: 950 km (850 in operation, 950 when fully operational)

Toll revenue: €792 million

Total staff: 2 850

Number of daily toll transactions: 1.33 million

Number of toll plazas (including ETC gantries): 102

Number of toll lanes: 474

Activities in Poland:

A4 Katowice-Krakow: operator of the motorway together with Stalexport (STA)

A2 Swiecko-Konin: investor in AWSA, system integrator and operator in AESA

Egis Projects Polska office in Warsaw

Toll Infrastructure in Ireland

M1 Dundalk Western Bypass (Celtic Roads)

M3 Clonee-Kells (Eurolink) – Op 2009

M4 Kilcock-Kinnegad (Eurolink)

Eastlink, Westlink (NTR)

Dublin Port Tunnel (Egis) – Op 2006

Galway to East BallinasloeICON – to be open by 2010

M50 Upgrade (Sanef) – Op 2008

Portlaoise-Castletown & CulahillBid underway – to be open by 2010

Limerick Southern Ring Road Phase IIDirect Route – to be open by 2010

Waterford Bypass (Celtic Roads) – Op 2009

Fermoy Bypass(DirectRoute) – Op 2006

Open to traffic

Bids or construction in process

Toll Infrastructure in Ireland
  • Toll projects fall under the National Roads Authority (NRA) responsibility
  • 6 toll projects open to traffic as of 1 January 2007
    • Four existing and two new:
      • N8-Fermoy bypass
      • Dublin Port Tunnel (operated by Egis)
  • M50 Westlink infrastructure will be ORT by mid-2008
  • At least 6 additional toll roads to be open by 2010 (on-going PPP programme)
  • 12 projects with toll activity in 2010
  • Potentially 12 different concessionaires (and operators)
  • Projects are spread out across the country
NRA Objectives and Activities

The National Roads Authority (NRA) is actively promoting Interoperable ETC in Ireland

  • Defining basic interoperable rules in adherence to the EC Directive 2004/52/EC on interoperable road toll systems across Europe including the EETS (European Electronic Toll Service)
  • Setting contractual obligations in concession contracts, requirement for interoperable ETC facilities among toll operators
  • Providing a clearinghouse facility to the toll operators: the Information Exchange Agent (IEA)

Aim: Offer the possibility to cross any tolled facility in the country on dedicated ETC lanes with one tag per vehicle and one national toll account

iea functional requirements
IEA Functional Requirements

The Information Exchange Agent (IEA):

a clearinghouse to manage ETC interoperability between toll operators

  • Information Exchange Agent (IEA) services required:
    • Collation, processing and distribution of data (customer and charging information) related to ETC operations

 provided by all subscribing operators (transactions, enforcement information, subscribers’ black, white and grey lists)

    • Preparation of monthly statements for the settlement of interoperable revenue between operators
    • Provision of a help-desk for toll operators in relation to such services

Outsourcing system supply and operation contract on behalf of the NRA

iea functional requirements1
IEA Functional Requirements


Exchange Agent

From ROs and other ETC operators to IEA

From IEA to ROs and other ETC operators

Aggregate B/G/W Lists

Relevant Transactions

Monthly Balance Statements

Black/Grey/white Lists

Roaming Transactions

Information Flows

Road Operator


Road Operator


Road Operator


Balance Payments (Monthly)

IEA Contract & Organisation
  • Information Exchange Services Agreement: Outsourcing contract awarded to Egis for the delivery of IEA services
    • Contract duration: 6 months implementation, daily operations and progressive connection of new operators for 5 + 2 years
    • Performance-based payments
    • Awarded on basis of very competitive international tender process
    • Overall contract value: approx. €5 million
  • Information Exchange Agreement: multiple parties (NRA, IEA, Road Operators) interface agreement
    • Defines rights and obligations between the parties
  • Netting Agreement: among operators
    • Defines commercial rules in relation to interoperability (accounts settlements, roaming fees, etc)
Technical Solution – Business Model

ETC Service Provider

(Tag Issuer)







Consolidated charging information

IEA Office



Charging information

Consolidated Lists

Road Operator


Toll road



Status of the IEA project
  • It works properly!
    • System successfully delivered in November 2005 (6 months from award to start-up)
  • NRA statement: “It’s a great technical and operational success”
  • Key facts:
    • 6 Road Operators already signed up and connected to IEA
      • M1 Cetlic Roads
      • M4-M6 Eurolink
      • M8 Fermoy DirectRoute
      • Dublin Port Tunnel (NRA/Egis
      • M50 Westlink (NTR)
      • M50 Eastlink (NTR)
    • 2 Independent Service Providers signed up and connected to IEA (Easypass and eTrip)
  • Total of 8 operators connected to the IEA service
summary of success and benefits to users 1 2
Summary of success and benefits to users – 1/2

This has been the cornerstone to ETC interoperability in Ireland

  • In terms of technology, innovation and business model, the IEA is
    • A highly reliable, secure, easy to manage and scaleable technical architecture
    • An efficient and short implementation lead time: 6 months for the system design, development and commissioning
    • A simple interface for road operators and tag issuers, both on technical and commercial levels
summary of success and benefits to users 2 2
Summary of success and benefits to users – 2/2

Irish road users are being offered the long anticipated

“one account – one tag – one bill” service package

  • In terms of convenience for Road Operators and road users, the IEA is
    • A centralised architecture for data exchange for all Irish toll operators and tag issuers

 Means a reduced number of data links and data exchanges (N operators to one IEA, instead of N-to-N operators)

    • A solution enabling separation of the road operator from the tag issuer (pure service provider)

 Establishes basis for the emergence of independent tag operators and/or road operators without a specific tag subscribers’ management facility

why a similar framework could be possible in poland
Why a similar framework could be possible in Poland
  • Regulatory framework
    • Important to have a national regulator supervising all the tolling schemes (for example, in Poland)
    • This regulator can handle a back office which enables national management of black/grey/white lists and possibly exchange of transaction information between Toll Service Providers
    • This would help support technical and commercial interoperability between past and future tolling schemes
  • Requirement for all new schemes to be open tenders in adherence to EC Directive 2004/52/EC on interoperable road toll systems and the EETS (European Electronic Toll Service)

Egis can develop and operate such a clearinghouse system within the framework of interoperability objectives of National Roads Authorities

what is the etrip activity
What is the eTrip activity?

ETC Tag distribution – pure service provider independent from the infrastructure

Customer account management

A combination of three challenges:

1 - Manage its own customers as an Independent Service Provider

2 - Provide customer management services to concessionaires & car park managers

3 - Associate extra services to ETC tags distributed for tolling

ETC tag distribution business model

Information clearinghouse


(tag issuers)






Consolidated charging information



Charging information

Consolidated Lists



Road/ Infrastructure Operator





  • EP
  • Others


services proposed by etrip to operators 1 2
Services proposed by eTrip to operators – 1/2
  • Opening & management of ETC users’ accounts
  • Certification & purchasing of Electronic tags as well as management of stocks
  • Selling and distribution of Electronic tags to Users
  • Conception and distribution of leaflets promoting the ETC services
  • Collection of tolls from the Users' accounts and transfer of the relevant tolls to the Toll Operator bank account
  • Processing and transfer to the Toll Operator toll System of all White, Grey and Black lists (IEA)
  • Call centre & Point of Sales staff
services proposed by etrip to operators 2 2
Services proposed by eTrip to operators – 2/2
  • Customer website development & maintenance including customer self service space:
    • account opening
    • on-line payment
    • account details updates
    • etc
  • Management of a POS network and distribution partners
  • Management of toll free tags (exemptions)
  • Compliance with Toll Operator commercial policies
  • Provision of the customer hotline services
  • Reporting of all monies transferred, paid or collected
  • Sending of all reports to the Toll Operator

Advantages for Governments

Higher take-up rate for ETC

Reduce ETC management costs

Reduce operating costs for infrastructure operators

Lead the development of interoperability tolling/road user charging

Provides platform for ‘One account – One bill – One Tag’ for all road toll users

  • Key benefits for separating toll service providers from toll infrastructure operations
    • Toll service provider markets can be developed independently from public sector aspirations, planning and budget constraints
    • Toll service providers can reduce cost levels for (private or public owned) concession companies (infrastructure providers) whilst increasing the level of service to the road users
    • Toll service providers can provide additional services to road users (car parks, petrol stations, private access facilities, etc)

Advantages for road users

  • Increases user comfort
  • Reduces complexity for subscribers – requires that this system be convenient to use and setup