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Self-Image in the Workplace

Self-Image in the Workplace. Based on Chapter 5, Goodall and Goodall Lynne Dahmen. COM 2301: Advanced Speech. How is a workplace identity created?. Based on responses we get from others Based on what we say and do Verbal and non-verbal Related to the power we hold in the organization

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Self-Image in the Workplace

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  1. Self-Image in the Workplace Based on Chapter 5, Goodall and Goodall Lynne Dahmen COM 2301: Advanced Speech

  2. How is a workplace identity created? • Based on responses we get from others • Based on what we say and do • Verbal and non-verbal • Related to the power we hold in the organization • Word choice, behavior, dress • Interest in others

  3. Workplace Equity • People work for rewards • Balance of inputs and outputs • People seek empowerment • Enabled and motivated, invested • People become stressed from unfairness • Job quality decreases • People then attempt to redress inequit • Mental, restitution, narrative equity

  4. Aspects of Communication • Clarity/Ambiguity • Flow of information (up/down) • Inclusiveness/Exclusiveness of messages • Confirming/disconfirming messages • Supportive/non-supportive messages • Credibility

  5. How can we Communicate more Clearly? • Clarify received messages • Avoid abstraction/add detail • Avoid jargon/listener needs • Avoid ‘harmful language’ • Avoid bias

  6. Communicating with superiors… • Politeness vs. task orientation • Friendliness vs. deference • Self-interest vs. organizational needs • Request feedback • Avoid biased language

  7. Communicating with subordinates… • Listen openly • Respond honestly • Ask for information before evaluating • Provide feedback • Avoid biased language • Balance personal vs. professional tone • Balance task orientation and accountability

  8. How can I be supportive? • Offer your help • Listen well • Do nice things for coworkers • Respect others feelings • Have pride in the workplace • Demonstrate concern for others

  9. Why might they think I am not supportive? • Aloof or superior behavior • Refusing assistance • Withholding information • Not listening well • Disrespecting others • Disrespecting the workplace • Lack of concern for others • Too individualistic

  10. Do people think I am credible? • Are you: • Informed and knowledgeable? • Trustworthy? • Open and honest? • A friend as well as a coworker? • Reliable? • Open to feedback/criticism? • Responsible for your own errors?

  11. How do I project an image non-verbally? • Workspace and tidiness • Clothing and personal appearance • Paralanguage/voice • Kinesics and oculesics • Proxemics • Haptics

  12. The Importance of Eye Contact • Trust • Confidence • Time gain • Control • Power • Self-confidence • Comfort level of audience

  13. American Concepts of Space • Intimate Zone—up to half a meter • Close friends and intimates • Casual or personal zone—1/2 to 1.5 meters • Friends and family • Social-consulting zone—1.5-3 meters • Business transactions • Public zone—3+ meters

  14. Types of Touch • Functional/Professional • Social/Polite • Friendship/warmth • Love/intimacy • Sexually arousing

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