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Salesforce Cloud

Computer Science. Salesforce Cloud. By Parthasarathi Mahadasyam. What Does SFDC Sell?. Key Drivers of Sales, Service and Custom Cloud. The Cloud Computing Model. Chatter : Collaboration Tool. Trends. What is CRM. Need for CRM. MVC Architecture. Salesforce Cloud. Computer Science.

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Salesforce Cloud

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  1. Computer Science Salesforce Cloud By Parthasarathi Mahadasyam

  2. What Does SFDC Sell? Key Drivers of Sales, Service and Custom Cloud The Cloud Computing Model Chatter : Collaboration Tool Trends What is CRM Need for CRM MVC Architecture Salesforce Cloud Computer Science Agenda

  3. Salesforce Cloud Computer Science Customer What is CRM? A Customer is someone who makes use of or receives the products or services of an individual or organization Relationship A Relationship is a way in which customers and organizations are connected to each other Management Management is the process by which the relationship between customers and organizations is handled efficiently and effectively CRM is Management of Relationship with the Customers.

  4. Salesforce Cloud Computer Science Business Challenges Political & Economic Scenario Need for CRM Technology Policies & Regulations Global Competition Reduced Profit Margin $ P R O F I T External Factors Increase In Cost $ Low Customer Loyalty $ Want Prompt Service Have Wide Choice Shortened Product Lifecycle Customer Needs $ Want High Quality Lowest Price $$$$ Want Delivery Now

  5. Salesforce Cloud Computer Science Cloud Computing Driver, Catalyst & Evangelist Trends 1960’s Mainframe 1980’s Client/server Today Enterprise Cloud Computing

  6. Salesforce Cloud Computer Science For Companies, Today It’s Impossible To Stay On Top Of Everything Development Donors Donations

  7. Development Donors Donations Salesforce Cloud Computer Science So, here’s the Solution

  8. Salesforce Cloud Computer Science Multi-tenant Automatic Upgrades Pay-as-you-go Real-time Well Connected The Cloud Computing Model

  9. Salesforce Cloud Computer Science Manage Your Constituents • Maximize Productivity • Gain a 360°constituent view • Centralize information • Log calls, emails, tasks, and events • Track activity history • Cultivate relationships

  10. Salesforce Cloud Computer Science MVC Architecture

  11. Salesforce Cloud Computer Science What does SFDC Sell?

  12. Salesforce Cloud Computer Science • Sales Cloud: • For a sales organization that wants to increase sales productivity, gain better visibility and track revenue and metrics • Service Cloud: • For organizations that want to retain customers - and provide superior service while reducing complexity/process. They want to do more with fewer resources. • Salesforce1: New APIs and tools make building apps faster to connect with customers, employees, partners and the next generation of devices and apps.. • Collaboration Cloud: • For organizations who want the fastest way to collaborate with reps, opportunities, and other applications. Who Are These Products For?

  13. Salesforce Cloud Computer Science • Sales Productivity • Administrative Tasks • Forecast & Pipeline Reporting • Account Planning • Approvals • Search & Document Creation • Sales Effectiveness • Opportunity Pipeline • Win Rate • Average Deal Size • Cross sell/ up sell • Rep Ramp Time Key Drivers for Sales Cloud • Lead Management • Leads Generated • Lead Conversion Rates • Lead Conversion Cycle Time • Dropped Leads • Campaign Effectiveness • Channel Manage • Revenue Per Partner • Channel Mgr Productivity • Partner Loyalty • Partner Ramp Time • Forecasting Accuracy

  14. Salesforce Cloud Computer Science • Self Service • Case Deflection • New Case Rate • Call Center FTE • Avg Hold Time • Efficiency • First Call Resolution (FCR) • Avg Call Handle Time • Avg Calls / FTE • Case Capture Time • Agent Ramp Time • SLA Management Key Drivers for Service Cloud • IT Costs • Maintenance • Upgrade • Customizations • Disaster Recovery • IT FTE

  15. Salesforce Cloud Computer Science • Software Costs • License Cost • Upgrade • Maintenance • Implementation Cost • Hardware & IT Costs • Servers • Data Centers • Network enhancements • Security • Different Environments Key Drivers for Custom Cloud • Personnel Costs • Professional Services • Customizations • Configuration & Integration • IT FTE • Risk Mitigation • Disaster Recovery & Backup • Security • Lost Opportunity cost • Failed Project • Systems Lagging Process

  16. Salesforce Cloud Computer Science The real-time Collaboration Cloud Salesforce Chatter is a brand-new way to collaborate with people at work. Where the status of important projects and deals are automatically pushed to you — so you're always in the loop. • Share securely and collaborate instantly • Stay on top of what matters most • Gain insight and make smarter decisions With Chatter, it’s easy to work together and know everything that's happening in your company. Updates on people, groups, documents, and your application data come straight to you in your real-time feeds. Chatter : Collaboration Cloud

  17. Salesforce Cloud Computer Science Salesforce.com “CRM” Offerings (Sales)

  18. Salesforce Cloud Computer Science

  19. Salesforce Cloud Computer Science

  20. Salesforce Cloud Computer Science

  21. Salesforce Cloud Computer Science 1. "About salesforce.com, inc.". salesforce.com. 2.."2 0 1 3 ANNUAL REPORT". Sfdcstatic.com. Retrieved July 17, 2013. 3. "Top Customer Relationship Management Software | 2014 Reviews of the Best Systems". Capterra.com. February 25, 2013. Retrieved March 24, 2014. 4. "100 Best Companies to Work For - 2013 - FORTUNE". Fortune. Retrieved May 4, 2013. 5. https://succes.salesforce.com 6. "History of Salesforce". Salesforce Programmers. Digital Marketing Solutions, LLC. Retrieved July 4, 2011. 7. "Salesforce.com IPO Raises $110 million". destinationCRM. June 23, 2004. Retrieved February 11, 2011. 8. "Salesforce Acquires Social And Mobile Cloud Computing Consultancy Model  9.http://www.salesforce.com/crm/editions-pricing.jsp 10. http://www2.sfdcstatic.com/assets/pdf/datasheets/DS_SalesCloud_EdCompare.pdf References :

  22. Salesforce Cloud Computer Science THANK YOU

  23. Salesforce Cloud Computer Science QUERIES?

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