Production Quality Control. Statistics & Risk Management. The Faces of Quality. http://managementhelp.org/quality/total-quality-management.htm.
Production Quality Control Statistics & Risk Management
The Faces of Quality http://managementhelp.org/quality/total-quality-management.htm Quality Control emphasizes testing of products to uncover defects and reporting to management who make the decision to allow or deny product release Quality Assurance attempts to improve and stabilize production (and associated processes) to avoid, or at least minimize, issues which led to the defect(s) in the first place.
Total Quality Management (TQM) http://managementhelp.org/quality/total-quality-management.htm Quality can and must be managed. Processes, not people, are the problem. Don’t treat symptoms, look for the cure. Every employee is responsible for quality. Quality must be measurable. Quality improvements must be continuous. Quality is a long-term investment.
Capture Data at Each Critical Production Process • Document • Flows • Process Issues • Inspections • Variances (sick employee, machine broke down, etc.) • Rejects
Randomly Test Product Samples Pull products at all stages of the process and inspect-test. Document results
Document Issues Identify Statistical Significance of Issues Identify Statistical Patterns Gather Employee Thoughts
Gather User Experiences Surveys Phone/Email Follow-ups Reviews (web) Google
Deliverables Documents Presentations White Papers
Follow-Ups Persistence Improvements
Does it Matter? For contract work, particularly work awarded by government agencies, “quality control” issues are among the top reasons for not renewing a contract.