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Alameda County Transportation Commission March 8, 2011

Alameda County Transportation Commission March 8, 2011. Outcomes of this Training. As a result of attending this session, you will: Understand and begin to recognize four personal/communication Styles.

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Alameda County Transportation Commission March 8, 2011

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  1. Alameda County Transportation Commission March 8, 2011

  2. Outcomes of this Training • As a result of attending this session, you will: • Understand and begin to recognize four personal/communication Styles. • See how you can use Styles to build a foundation that increases your ability to manage others. • Recognize some of your management challenges in dealing with people of different Styles (and some things to do about it).

  3. Styles Awareness Teaches: Styles flexibility marks successful managers. Increase productivity of employees with different Styles by learning how to motivate them. A difficult person may be just a different person; Recognize & resolve conflicts caused by Styles differences. Assess your dominant Style to know more about yourself, how you work best & what you need to succeed.

  4. Carina Situation • What has gone wrong in the relationship between Carina and Jake? • What are some of the major differences between them? • What is the underlying problem between • Karen and Carina?

  5. Good Managers Seek to ………………. Rather than to be understood.

  6. The 2 “Ts” of Styles When one goes up the other goes down T N T T Good managers know you have to increase one and decrease the other.

  7. WIIFM What’s In It For Me?? THE GOLDEN RULE: Do unto others as you would have them do unto you. THE PLATINUM RULE: Do unto others as they would have you do unto them.

  8. Style Basics TASK/ FORMAL Bold Technical HIGHER LOWER ASSERTIVENESS Sympathetic Expressive PEOPLE/ INFORMAL

  9. B-E-S-T B T Do it now! Put it in writing My office Is Your office Why Not? E S

  10. What are the strengths/specialties of this Style? • What are your areas for improvement or growth? • How would someone of your Style like to be managed? • How would you prefer to be communicated with? (email;face to face; phone; voice mail) • What do other people do that really makes you mad?

  11. E & T Are Opposites Technical NEW CHALLENGES INVOLVEMENT TEAM WORK RECOGNITION ENJOYMENT INFLUENTIAL ACCURACY ORGANIZATION DETAILS/RULES EXPLANATIONS SOLO PERFORMER Expressive

  12. B & S Are Opposites Bold ACCEPTANCE HARMONY SECURITY APPRECIATION CARETAKER LISTENER CONTROL/ AUTHORITY QUICK RESULTS FREEDOM ACTION FOCUSED Sympathetic

  13. Using Styles to for Good Management • How different Styles view Change • Planning and Giving Work Assignments that Work with Different Styles • On-going Communication • Acknowledging Through Feedback (leading into performance appraisal) • Dealing with the Poor Performer • Managing Conflicts • Handling Stress • Hiring the Right Style for the Job • Teamwork

  14. What Style was/is CMA? • What Style was/is ACTIA? • How have the Styles differences shown up? • How do they need to be managed for the smoothest integration of the two agencies?

  15. Alameda County Transportation Commission March 8, 2011

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