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Beginning Our Balanced Scorecard Journey. Presentation Overview. Why we’re taking this journey What other organizations use the Balanced Scorecard The Core Team and Leadership Team The FAS Vision and Strategy Our Strategy Map Examples Our Expectations of the Balanced Scorecard

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Presentation Transcript
presentation overview
Presentation Overview
  • Why we’re taking this journey
  • What other organizations use the Balanced Scorecard
  • The Core Team and Leadership Team
  • The FAS Vision and Strategy
  • Our Strategy Map
  • Examples
  • Our Expectations of the Balanced Scorecard
  • Where do I start
  • What’s Next
why are we taking this journey
Why are we taking this journey?
  • To improve our Division’s effectiveness
  • To focus efforts across the Division towards a single strategy
  • To improve the culture and climate of our division
  • To help us prioritize daily activities
  • To assist us with making choices while continuing to deliver services to the campus community
  • To measure our progress towards improvement in these areas
what other organizations use the bsc
What other organizations use the BSC?
  • Chancellor’s Office
  • Cal Poly SLO, San Jose State, Chico State, CSU Fullerton, CSU San Bernardino, Cal Poly Pomona, Sonoma State, Monterey Bay, Long Beach
  • UCSD, UC Berkeley, UC Irvine
  • Ritz Carlton, FedEx, Southwest Airlines
who s been involved so far
Who’s Been Involved So Far. . .
  • Leadership Team – Steve Garcia, Suzanne Green, Abbi Stone, Art Torres, Barbara Dovenbarger, Bob Page, Brenda Woeckener, Chuck Walden, Dean Manship, Dora Knoblock, Gina Frasca, Linda Hawk, Linda Leiter, Melody Kessler, Rich Parzonko, Russ Decker, Tom Schultheis
  • Core Team – Tanis Brown, Bella Newberg, Nancy Quinn, Cathy Rank, Katy Rees, Abbi Stone, Brenda Woeckener
fas division vision
FAS Division Vision

Finance and Administrative Services:

Building excellence in service and

resource management.

fas division strategy
FAS Division Strategy
  • With input from our customers, we will identify and prioritize the Division’s core activities, and with cost-reduction mechanisms, innovation, and acquisition of new resources, deliver customer-focused financial and administrative services that meet CSUSM’s strategic program and growth priorities.

Made a special

dinner for

Mom’s Birthday

Didn’t ask family members

about their food

preferences before making

this expensive meal

Found out that no one

in the family likes olives,

a main ingredient

Next time, go out to dinner!


Facility Services was

assigned responsibility for

Building Directories. They

hadn’t been updated in years.

Before Balanced Scorecard:

Fix it. . .Now. . .Just do it!

After Balanced Scorecard:

What does my

customer want?

what are our expectations of the balanced scorecard
What are our expectations of the Balanced Scorecard?

Process-Driven Services

Streamlined, Value-Added Services


Teams and Partnerships





where do i start
Where do I start?
  • Read the Strategy Map
  • Review the Four Perspectives of the Balanced Scorecard:
    • Customers
    • Financial/Regulatory
    • Internal Processes
    • Learning & Growth
  • Visit our web site at
  • Ask questions
what s next
What’s Next?
  • We want your feedback
    • Feedback form
    • Visit our web site for feedback and questions (anonymous option)
    • We’ll respond to your questions if you submit your name
  • We’ll meet with your departments
    • We’ll answer department-specific questions related to the Balanced Scorecard
let the journey begin
Please take a ride in this new vehicle, the Balanced Scorecard. Enjoy the journey with us. We will provide guidance along the way. Some parts of the journey may be bumpy & occasionally we may get lost…but remember…the importance lies in the journey and the partnerships we form along the way. Oh…most important…our purpose: to build a university of first choice. Let the journey begin. . .