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Chapter 8

Chapter 8. Motivation and Empowerment. Chapter Objectives. Recognize and apply the difference between intrinsic and extrinsic rewards. Motivate others by meeting their higher-level needs. Apply needs-based theory of motivation. Implement individual and systemwide rewards.

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Chapter 8

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  1. Chapter 8 Motivation and Empowerment

  2. Chapter Objectives • Recognize and apply the difference between intrinsic and extrinsic rewards. • Motivate others by meeting their higher-level needs. • Apply needs-based theory of motivation. • Implement individual and systemwide rewards. • Avoid the disadvantages of “carrot-and-stick” motivation. • Implement empowerment by providing the five elements of information, knowledge, discretion, meaning, and rewards.

  3. Motivation The forces either internal or external to a person that arouse enthusiasm and persistence to pursue a certain course of action

  4. Ex. 8.1 A Simple Model of Motivation Behavior Results in actions to fulfill needs Rewards Satisfy needs: intrinsic or extrinsic rewards Need Creates desire to fulfill needs (money, friendship, recognition, achievement Feedback Reward informs person whether behavior was appropriate and should be used again

  5. Types of Rewards Intrinsic Rewards • Internal satisfactions a person receives in the process of performing a particular action Extrinsic Rewards • Rewards given by another person, typically a supervisor, such as pay increases and promotions Systemwide Rewards • Rewards that apply the same to all people within an organization or within a specific category or department

  6. Ex. 8.2 Examples of Intrinsic and Extrinsic Rewards Extrinsic Intrinsic Individual Large merit increase Feeling of self-fulfillment Pride in being part of a “winning” organization Insurance benefits Systemwide

  7. Ex. 8.3 Needs of People and Motivation Methods Needs of people Conventional management Leadership Lower needs Higher needs Carrot and stick (Extrinsic) Empowerment (Intrinsic) Growth and fulfillment Control people Best effort Adequate effort

  8. Ex. 8.4 Maslow’s Hierarchy of Needs Need Hierarchy Fulfillment on the Job Opportunities for advancement, autonomy, growth, creativity Self-actualization Needs Recognition, approval, high status, increased responsibilities Esteem Needs Belongingness Needs Work groups, clients, coworkers, supervisors Safety Needs Safe work, fringe benefits, job security Physiological Needs Heat, air, base salary

  9. Ex. 8.5 Herzberg’s Two-Factor Theory Highly Satisfied Motivators Achievement Recognition Responsibility Work itself Personal growth Motivators influence level of satisfaction Area of Satisfaction Neither Satisfied nor Dissatisfied Hygiene Factors Work conditions Pay/security Co. policies Supervisors Hygiene factors influence level of dissatisfaction Area of Dissatisfaction Interpersonal. relationships Highly Dissatisfied

  10. Acquired Needs Theory • McClelland’s theory that proposes that certain types of needs are acquired during an individual’s lifetime • Three needs most frequently studied: • Need for achievement • Need for affiliation • Need for power

  11. Ex. 8.6 Key Elements of Expectancy Theory Will putting effort into the task lead to the desired performance? E > P expectancy Effort Performance Will high performance lead to the desired outcomes? P > O expectancy Performance Outcomes Valence – value of outcomes (pay, recognition, other rewards) Are the available outcomes highly valued? Motivation

  12. Equity Theory A theory that proposes that people are motivated to seek social equity in the rewards they expect for performance

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