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A report to PSCIOC

A report to PSCIOC. June 2003. A Shared Vision. E-government is a vision for all who work in government We will continue to build on our partnerships with deputy ministers and senior managers across government to help move the e-government vision and strategy forward.

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A report to PSCIOC

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  1. A report to PSCIOC June 2003

  2. A Shared Vision • E-government is a vision for all who work in government • We will continue to build on our partnerships with deputy ministers and senior managers across government to help move the e-government vision and strategy forward

  3. A Shared Vision (cont.) • More services for both • Faster individuals and • More convenient businesses • Greater user ease because of more integrated services with partners in the broader public sector, other levels of government, the not-for-profit sector and the private sector • Fundamental reform of major public systems driven by new information linkages

  4. ESD: Context & Content • In Ontario, being an e-government means applying I&IT to the workings of government in an all-encompassing way to serve the public more efficiently and effectively and make the economy more competitive. • Four dimensions of e-government: • Creating and using electronic channels for direct service delivery • Driving the reform of large public-sector systems such as health, education, justice and transportation • Streamlining internal government operations • Enhancing citizen engagement in government decision making

  5. Where We Are Now Overview of Current Electronic Services • During the past two years, more than 200 ESD initiatives have been undertaken across the government – including 83 new e-services. • More than 70 per cent of the services the provincial government delivers now use an electronic channel.

  6. Where We Are Now (cont’d) Enhanced Information Services and Secure Transactions • More than half of our ESD initiatives involve enhanced information services (e.g. Ontario Heritage Properties Database) • Other ESD improvements permit secure electronic transactions between government and individuals or businesses (e.g. OSAP)

  7. Where We Are Now (cont’d) Life-Event Bundles Reflect Integration • From a customer’s perspective, access to a range of information and services is seamless • This integration, however, crosses traditional ministry and even government boundaries • Services are organized around such topics as Getting Married, Having a Baby, Getting Ready to Retire, Moving, Planning the Next Steps after High School, Managing Your Debt and the Lost Wallet • No more time-consuming online searches!

  8. Where We Are Now (cont’d) More Integrated Services • Business Registration On-line - lets businesses complete electronic applications for eight government programs • Victims Grant Tracking (VGT)- allows Victim Services to more effectively process funds, track funded projects and assist in total relationship management and stakeholder accountability to assist victims.

  9. We Are World Leaders Customer Satisfaction Rate • A March 2002 customer satisfaction survey indicated that 71% of recent users were satisfied with our e-services – well over our interim target of 50 per cent • Ministries also routinely measure satisfaction levels for specific services and delivery channels

  10. We Are World Leaders (Cont’d) International Recognition • September 2002 - Gold award for innovation from the Commonwealth Association for Public Administration and Management (CAPAM) • Spring 2002 - Placed third among 60 jurisdictions surveyed in the Bertelsmann Foundation’s study • June 2002 - two projects received awards at the E-Gov 2002 Exposition in Washington, D.C • 130 delegations from around the world have visited Ontario to see our successes for themselves

  11. Next Steps in ESD Federated Portals • No wrong door • Seamless access • Integrated sign-on • Secure and private • Communities of interest • Value-added outcomes • Customizable • Personalized • Always on

  12. Next Steps in ESD (cont’d) Common Look and Feel • For seamless access, government portal sites should have a consistent look and feel, with tools enabling easy navigation • We are ensuring that websites are accessible to persons with disabilities • All new content added to ministry websites in the future will be expected to be accessible to persons with disabilities, if technically feasible

  13. Next Steps in ESD (cont’d) Content Management • Content management tools facilitate the process of publishing timely, high quality products. • A vendor of record will qualify up to three content management tools to enable content authors to create and manage documents more effectively.

  14. Next Steps in ESD (cont’d) Metadata Strategy • The GO Public Super Portal will enable users to search for content across websites government-wide • A Metadata Strategy will establish a basic system for identifying records and documents through the use of core metadata elements across the government

  15. Next Steps in ESD (cont’d) On the Demand Side: Encouraging the Use of e-Services • Raise awareness of e-services • Policy work is also under way to encourage the adoption of e-services • Usage levels are directly dependent upon client trust • Boosting the usage of e-services requires continued teamwork and collaboration

  16. Highlights of E-government Progress Streamlining Internal Operations • IFIS Implementation on track • Online Travel Expense Claims available • PRIME Time at Publications Ontario

  17. Highlights of E-government Progress e-Citizen Engagement (e-CE) • Give citizens access to tools and information so they can participate more fully in government decision-making processes • Examples: • Online consultations by the Ministry of Municipal Affairs and Housing (MMAH) on Smart Growth and the Oak Ridges Moraine and Knowledge Network for Learning questionnaires • Expert Policy Forum on e-Citizen Engagement through Policy Innovation and Leadership

  18. Highlights of E-government Progress Sectoral Reform • High-Speed Research Network (ORION) • Computer Aided Dispatch (CAD) and Records Management System (RMS) for police • Building Municipal Capacity • environet Transforms Program Delivery • Increased Access to Land Information • Smart Systems for Health • Road User Safety Project

  19. Laying the Foundation Common Infrastructure is the very foundation for the transformation of government Examples of increased integration and standardization: • The government-wide Integrated Network Project will enable systems to work together and facilitate all major ESD, application renewal and strategic transformation initiatives. • The Desktop Project will make available a full suite of desktop management hardware and services across the OPS, and provide a consistent, reliable, utility-like desktop infrastructure for program delivery.

  20. Laying the Foundation (cont’d) Application Infrastructure • Enterprise Directory and Messaging Services (EDMS) initiative supports delivery of common, integrated directory service • E.g. Common e-mail application • VORs for application, and integrated development tools environment tools provide vital support • Integrated Security Interface (ISI) provides electronic credentials to access programs- private and secure

  21. Laying the Foundation (cont’d) Information Infrastructure Knowledge Management A new secretariat delivers on the government’s knowledge management priorities: • standardized processes and tools • stronger capacity for knowledge transfer • improved OPS awareness and stewardship Common Data Elements Enables sharing of common elements to facilitate the appropriate linking of corporate applications and avoid having to remodel elements for each project

  22. Laying the Foundation (cont’d) I&IT Security Strategy • There is a need to protect the confidentiality, integrity and accessibility of the Ontario government’s I&IT assets. • Work progresses on: • Security Policy • Security Awareness • Information Security Classification • Threat-Risk Assessment (TRA) • Incident Analysis • IT Security • Business Continuity Planning • Security Organization

  23. Laying the Foundation (cont’d) Human Resources • Innovative, capacity-building strategies recognize our most valuable asset in the IT organization is our people • I&IT learning- and-development vendor of record list will help facilitate training to I&IT staff • A website is being developed to allow users to access OPS-wide occupational and ministry specific competency profiles

  24. Laying the Foundation (cont’d) Clearer Accountability • Management policies are needed to ensure consistent practices and clear governance accountabilities • Need to update I&IT Management Directiveand provide an overall framework for other existing corporate I&IT directives and for future developments

  25. Laying the Foundation (cont’d) Broadband Initiative Expands Access to Digital Age • Broadband connectivity helps small rural and northern communities compete economically and gain access to e-health, e-learning and other e-government services • The provincial government will leverage investment from private and public sector partners to increase bandwidth in rural and remote areas.

  26. Sustaining the Momentum …toward a shared vision for Ontario • Keep ESD on the agenda • Seek opportunities to integrate services across traditional lines • Make the most of the available infrastructure • Provide continuing leadership to transform Ontario into an e-government

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